Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 233 Reviews )

96% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Mountain Brook, AL
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2019
Did a good job
Did a good job

Verified Customer
Mountain Brook, AL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019
Expertise and Honesty
Excellent service

DB
DANIEL B.
Birmingham, AL
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Great Service, Great Price
Last week my battery began to discharge daily. I took it to a mechanic near my house and was told it was the alternator. He said I would also have to replace the battery. He gave me a price of $469 for the alternator plus another $124 for the battery, plus tax. I left there and called Hatfield and was given a quote over the phone of $280 plus tax. I dropped my car off that afternoon and Hatfield had the alternator replaced before 10am the next day. Trent also said my battery was fine. I have used Hatfield Auto Parts for over two years now for both my car and my truck. It's good to know there is a place where I can get an honest quote and good, fast service on my vehicles.

JM
Jason M.
Birmingham, AL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Jason said they did a good job and were able to resolve the problem. He enjoyed working with Mr. Hatfield himself.
This review was collected via phone interview by Customer Research Inc.

RN
Robert N.
Mountain Brook, AL
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Robert said that they do a good job.
This review was collected via phone interview by Customer Research Inc.

BE
Broderick E.
Alabama
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Broderick said the employees always take care of him and they will take him to work if he needs to drop his vehicle off.
This review was collected via phone interview by Customer Research Inc.

LB
LORI B.
Mountain Brook, AL
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Honesty
Was told we needed an alternator to the tune of 800 plus at another location when all we really needed was a battery. Thanks for being honest Hatfields.

JP
JACK P.
Mountain Brook, AL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Great shop
Always honest and fair.

PG
Pierce G.
Pinson, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
BEST PLACE IN TOWN
Best place in town to have your car worked on. I brought my car in to have the A/C worked on and Hatfield fixed it right up for me for less than anyone else around. I highly recommend this place by far. Everyone is so friendly and helpful. This place is the real deal.

RB
Rebecca B.
Birmingham, AL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Rebecca said they let her know what was going on and they were great.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Birmingham, AL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Joe said the staff did everything they said for the price that was quoted.
This review was collected via phone interview by Customer Research Inc.

BK
Bill K.
Alabama
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Bill said the staff are nice and gracious. They took him home and picked him up when his vehicle was ready. Bill also stated that the business is a good addition to their community.
This review was collected via phone interview by Customer Research Inc.

GN
Gordon N.
Mountain Brook, AL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Gordon said he has done business with this facility in the past, and he stated they have good mechanics. He expressed the staff did a fine job, and he appreciated it.
This review was collected via phone interview by Customer Research Inc.

LS
LYNN S.
Birmingham, AL
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Tag light
Wonderful in every way, from mechanical problems to replacing a burned out 20+ year old tag light you can’t beat the quality of service that Hatfield’s provides at very reasonable prices.

WC
Wes C.
Birmingham, AL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Wes said this business has always been honest and they do good work.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
Mountain Brook, AL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Wayne said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Mountain Brook, AL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Ryan said everything was fine, it was amazing.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Birmingham, AL
Lexus LS 400 Luxury Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Joe said they do excellent work.
This review was collected via phone interview by Customer Research Inc.

LS
LYNN S.
Birmingham, AL
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
7/10/19
My car quit running and would not crank at a downtown Birmingham busy intersection. AAA towed it to Hatfield Auto for me where they received it about lunchtime on the hottest day this year. They diagnosed and repaired the problem and completed a few other items I needed done. All A-Ok now. Great service at very reasonable price. Very friendly and helpful.

EP
ED P.
Birmingham, AL
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Convenient, quality work, service oriented
I’ve been having my cars, three now, for 30 years. It has improved as the shop moved to west Oxmoor road. Greater facilities, but the quality of service and flexibility of working with you continues today. They can work on any vehicle. I highly recommend trent and his team.