ReScore Reviews™ (41)

ReScore
Overall Rating 4.2439041/5Overall Rating 4.2439041/5Overall Rating 4.2439041/5Overall Rating 4.2439041/5rating 4.2439041
Original
Overall Rating 2.34146/5Overall Rating 2.34146/5rating 2.34146rating 2.34146rating 2.34146
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OUTSTANDING, AS ALWAYS!!!"
John Bricker and his team are the best!!!!!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 11:58 AM
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JOHN W B. at Hatfield Hyundai responded on 04/23/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Cathy K. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ck"
Just can always get service at any time in a timely matter
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/21/2018 06:32 AM
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JOHN W B. at Hatfield Hyundai responded on 04/23/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

 

Bianca T. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest Sales& Service"
My experience has been great. Hatfield Hyundai is the best in the Columbus Metro!! I wish I knew that many years ago
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 09:42 PM
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JOHN W B. at Hatfield Hyundai responded on 04/20/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

 

Erick H. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and great service"
I really liked that they washed my car with my oil change. Thumbs up to Hatfield 👍🏻👍🏻
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:17 PM
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JOHN W B. at Hatfield Hyundai responded on 04/20/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

 

Verna S. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome!!"
We have been longtime customers at Hatfield Hyundai . We love the value and great service !! I had a fairly new employee and he was terrific !! Thanks again !
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 02:16 PM
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JOHN W B. at Hatfield Hyundai responded on 04/19/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Time for a change (oil that is)!"
I went in for an oil change and arrived 30 minutes before my appointment. They took me in and got me out rather quickly. I was provided some recommendations and costs associated with it which was helpful. Good experience each time I have come.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 12:58 PM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Kevin B. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"what makes the place great..."
convenient honest way WAY quicker than local garages. Price is very competitive people there EZ to deal with. Mr Hatfield has Always had Top Notch dealerships.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 12:23 PM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Great as always! Quick and friendly!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 11:38 AM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Mark D. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" 2015 Genesis "
Just like every previous visit for service, I experienced courtesy and efficiency like no other. And… Thanks to Guter for the super-Genesis car wash
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:24 AM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your phone system is awful!!!!!!!!!!!"
Doesn't anyone answer your phones? I called in at least 9 times throughout the day when my car was in for service. I selected SERVICE, but when the phone got done ring, the phone went back to prompt recording. Then I would select the operator, when that person did not pick up, the recording said GOODBYE. How a call is answered is the first impression your customers receive. Based on your phone system, I would assume you lack the ability to sell or service my car. There is no excuse for this to happen. I went around and around the last time my car was in your service department. You have great people working there. They deserve a chance to service your customers.
Eric in the service department is great, and that is why I gave you 5 stars. However, I can't reach him by phone. If it wasn't for your online appointment system, I would not be able to schedule an appointment for my car since no one answers the phone. Thank you.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:09 AM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

 

Donald S. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt friendly service."
I was able to get a next day appointment. Repair was started and finished quickly and mechanic explained the problem in a clear manner.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 05:12 PM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

 

Verified Customer ReScore Review on 04/19/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Resolved"
Contacted me and made things right
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 03:12 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"oil change"
bull shit
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 03:12 PM
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JOHN W B. at Hatfield Hyundai responded on 04/18/2018

I will be in contact with you a.s.a.p.

Andrea H. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Same Exceptional Service"
Consistently outstanding service with great service people.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 08:33 AM
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JOHN W B. at Hatfield Hyundai responded on 04/17/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Bonnie Y. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" tech"
service has always been great and the employees are friendly
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/17/2018 05:18 AM
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JOHN W B. at Hatfield Hyundai responded on 04/17/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

 

Mark J. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Review"
a pleasant experience
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:31 PM
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JOHN W B. at Hatfield Hyundai responded on 04/16/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!

Jacqueline W. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
NA
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/31/2018
Service Type: Maintenance
Review Created: 04/15/2018 08:46 PM
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JOHN W B. at Hatfield Hyundai responded on 04/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

Joel H. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Since 2006"
I have serviced by 2006 Sonata at Hatfield Hyundai since I purchased it new. I have always been satisfied with the friendliness of the staff and excellence of the service.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 03:19 PM
7bd4c04000348e66ff0b02e679ac9887?s=28
JOHN W B. at Hatfield Hyundai responded on 04/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service !"
Service was fast, people were friendly, cost was reasonably. That's as good as it gets!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 02:16 PM
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JOHN W B. at Hatfield Hyundai responded on 04/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

Carole R. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Work done on my car"
the company it self. always the people the service is great.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/15/2018 12:16 PM
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JOHN W B. at Hatfield Hyundai responded on 04/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

Andrew C. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly "
Fast and friendly
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/15/2018 05:54 AM
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JOHN W B. at Hatfield Hyundai responded on 04/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day!

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