Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2185 Reviews

ReScore Reviews™ (47)

ReScore
Overall Rating 4.2340445/5Overall Rating 4.2340445/5Overall Rating 4.2340445/5Overall Rating 4.2340445/5rating 4.2340445
Original
Overall Rating 2.38298/5Overall Rating 2.38298/5rating 2.38298rating 2.38298rating 2.38298
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GS
Gary S.
Hilliard, OH
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
The People
Great people in all aspects of the service department. .write up..technicians parts and cashiers.
JOHN W B. from Hatfield Hyundai responded on 07/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


Verified Customer
Galloway, OH
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
oil change
everything ok
JOHN W B. from Hatfield Hyundai responded on 07/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


JA
Jean A.
Reynoldsburg, OH
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
excellent service
Rich was very professional and courteous as he always is. Service was routine and took approximately and hour.
JOHN W B. from Hatfield Hyundai responded on 07/16/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


Verified Customer
Galloway, OH
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Service Manager Addresses Issues
John Bricker contacted me shortly after I posted my review of their service. He apologized for the problem I encountered and offered to provide free oil change service at our next visit. I appreciate the timely response and offer of complimentary service. I only wish that this had been handled at the time of service and not after submitting a review.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
How Long Does an Oil Change Take?!
Hatfield Hyundai service has usually been good; however, when I take a car in for an oil change at 8:00 am I don’t expect it to take all day. This time was disappointing.
JOHN W B. from Hatfield Hyundai responded on 07/13/2018

good afternoon i will be in contact with you soon over this.


Verified Customer
Dublin, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Good experience
Great experience.
JOHN W B. from Hatfield Hyundai responded on 07/12/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai/ Genesis as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day and a great summer!


Verified Customer
Columbus, OH
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great
Tj was very friendly and willing to assist.
JOHN W B. from Hatfield Hyundai responded on 07/12/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai/ Genesis as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day and a great summer!


JR
James R.
Grove City, OH
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Excellent Service
Staff were prompt and professional, as always. I always recommend Hyundai and Hatfield to everyone.
JOHN W B. from Hatfield Hyundai responded on 07/12/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai/ Genesis as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day and a great summer!


MT
Martisha T.
Columbus, OH
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Excellent service
Very pleased with the service I receive at the service center. Anytime I have a question John B and Trent are always their to help me. I get very nervous with car issues and they’ve always helped and gave me accurate information!
JOHN W B. from Hatfield Hyundai responded on 07/11/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


GF
Glendon F.
Grove City, OH
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Very professional
Explain everything the do and only service what needs to be done
JOHN W B. from Hatfield Hyundai responded on 07/11/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


JH
Jonathon H.
Wheeling, WV
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service from Hatfield
Excellent service from the crew down at Hatfield Hyundai. Very approachable, able to accomodate me on a late change for an appointment, and willing to help with things I asked. Definitely recommend!
JOHN W B. from Hatfield Hyundai responded on 07/11/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


Verified Customer
Columbus, OH
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Review
Great service
JOHN W B. from Hatfield Hyundai responded on 07/11/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


EJ
Eric J.
Grove City, OH
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Friendly and fast service
Outstanding as Always!
JOHN W B. from Hatfield Hyundai responded on 07/11/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


CR
Christina R.
Delaware, OH
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Thank you John!
Essentially John Bricker is the reason my experience was 5 stars this time. I have had some really bad experiences and he went out of his way to make sure that he took care of my car while I was there. Unfortunately, the Columbus area does not have any good Hyundai dealerships. As long as John remains at Hatfield, I will continue bringing my car there. Thank you John for taking good care for me and my car.
JOHN W B. from Hatfield Hyundai responded on 07/10/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.

 


MD
Michael D.
Columbus, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Great Service and team
John is very helpful and takes care of our needs all of the time. Thanks to him, TJ and Rich.
JOHN W B. from Hatfield Hyundai responded on 07/09/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


JW
James W.
Reynoldsburg, OH
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Hatfield is great!
Every time I stop in for recommended service for my vehicle they do a great job.
JOHN W B. from Hatfield Hyundai responded on 07/09/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


MF
Madison F.
Columbus, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
The staff.
The staff is always so nice and willing to help.
JOHN W B. from Hatfield Hyundai responded on 07/06/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.

 


Verified Customer
Grove City, OH
2016 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Ms
🦋🦋
JOHN W B. from Hatfield Hyundai responded on 07/06/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.

 


WS
Wendy S.
Delaware, OH
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great Service Experience
I continue to come to Hatfield Hyundai for service because I like dealing with Rich. He has made sure that I have a great experience. This is the second Santa Fe that I've had serviced here and I make sure to request him because he tries to keep my costs down while making sure that my car is taken care of. As long as he stays with your service department, we'll continue coming.
JOHN W B. from Hatfield Hyundai responded on 07/05/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


Verified Customer
Columbus, OH
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Friendly, helpful, and efficient
TJ was very patient and explained each repair in detail and also let me know what repairs were necessary and which could wait. Despite the many repairs, my vehicle was still ready for pick up at the end of the day.
JOHN W B. from Hatfield Hyundai responded on 07/05/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a safe vacation this summer.


Verified Customer
Wadsworth, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great customer service / fast service
Just had my first oil change since leasing my car and they exceeded my expectations. They were able to get me in faster than expected and the service delivered was excellent. Great experience.
JOHN W B. from Hatfield Hyundai responded on 07/03/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai/ Genesis as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day and a great summer!