Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3106 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 2 days ago

Reviews


JG
John G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Collision
John said he's gone back every time and enjoys the customer service there. He deals with Vern, who's a great person and very helpful. John added he has recommended this facility.
This review was collected via phone interview by Customer Research Inc.

JL
Jack L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Collision
Jack said Vern was fantastic, on the spot professional, on top of it and if he didn't know the answer he went and found it, like a bird dog. He did not get his vehicle repaired because the cost to repair it and the cost he would have gotten if he sold it were almost the same, so it made more economic sense not to fix it.
This review was collected via phone interview by Customer Research Inc.

LA
Lara A.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/19/2019 Category: Collision
Lara said this business lacked in communication. They were over on their price estimate and the time frame. She was not satisfied with their quality of work because when she opened the door a part was broken and she had to point it out to them. Her vehicle was delayed 8 days but she is unsure if it was because of a back ordered part or if it was the paint. She was told something different depending on who she talked to. She had to contact them about everything. The estimate was not correct and they did three different estimates. They were given two checks from her insurance and they she had to pay out of pocket for the third estimate on top of her $500 deductible. They told her they would order the part that was broken and call her with the next step. It has been a month and she has been calling them every week with no update. She would not recommend them based on her experience.
This review was collected via phone interview by Customer Research Inc.

MC
Maira C.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Collision
Spoke with Mayra. She said she found some issues but because she picked up her vehicle already, and the fact that her work hours don't go with the business, she cant get her concerns fixed. She has to do them on her own, because they are not open weekends. Her vehicle never had a promise date.
This review was collected via phone interview by Customer Research Inc.

BE
Bryan E.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Collision
Bryan said the staff had great customer service. They did a great job, did great work on the vehicle, and were very timely on returning the vehicle. They also gave constant updates.
This review was collected via phone interview by Customer Research Inc.

DD
Don D.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2019 Category: Collision
Don said he was not totally satisfied due to the location. He has not inspected the quality yet. The repair took a week longer due to the parts.
This review was collected via phone interview by Customer Research Inc.

JG
Jorge G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Collision
Jorge said his experience was pretty good. They were very attentive and nice and easy to stay in touch with. Ira was very helpful and very nice.
This review was collected via phone interview by Customer Research Inc.

BR
Benjamin R.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Collision
Benjamin said the customer service was excellent, but it was the duration that was rough. The work was delayed a month due to parts.
This review was collected via phone interview by Customer Research Inc.

AC
Amy C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Amy said the business had a good staff and provided terrific customer service.
This review was collected via phone interview by Customer Research Inc.

TJ
Thea J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Thea said everybody she came in contact with was very courteous and professional. They followed up and kept her updated throughout the whole process.
This review was collected via phone interview by Customer Research Inc.

RS
Raymond S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Raymond said Ira at this business was informative and kept him to date on everything. His vehicle was delayed by 2-3 days because of weather and his insurance.
This review was collected via phone interview by Customer Research Inc.

LV
Luis V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Luis said that the business did a good job that he is satisfied with. His vehicle was held about a week extra because of a delay with the insurance.
This review was collected via phone interview by Customer Research Inc.

PT
Pradeep T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Pradeep said he bought both of his vehicle from this business. This was his second time going here. The staff were really helpful, and gave him insight on what was going on with his vehicle. More information was provided to him about different features of his vehicle and the pros and cons of each of them. This business was close to his home, with a friendly and nice staff.
This review was collected via phone interview by Customer Research Inc.

WP
Willie P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Willie said the staff were attentive and they were able to address all of his requests. The only thing is that his rear windshield wiper is still not working, but that's all.
This review was collected via phone interview by Customer Research Inc.

AA
Andy A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Andy said they were easy to work with. The personnel were pretty straightforward and professional. They worked with the insurance on the estimate.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
David said the vehicle was fixed into good condition. He is happy with the work.
This review was collected via phone interview by Customer Research Inc.

KW
Kelsey W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Kelsey said the staff at this business did a really good job, her vehicle looks good. Ira did a really great job. She chose this business because this is where she purchased her vehicle, it makes sense to have them work on it.
This review was collected via phone interview by Customer Research Inc.

KS
Kameron S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Collision
Kameron said the staff did a good job, the work was done fast, and she had no complaints.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Collision
Tom said the business gave him good quality customer service.
This review was collected via phone interview by Customer Research Inc.

LM
Lisa M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Collision
Lisa said the business is the best. She had no problems what so ever with the repairs.
This review was collected via phone interview by Customer Research Inc.