Helfman Collision Center

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,181 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
95% Would Recommend
Latest Review 4 days ago

Reviews


JM
Joel M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Joel said his experience was overall pretty good. His vehicle was not ready when expected due to the insurance company.

MR
Matthew R.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Matthew said the facility kept the vehicle a day or two longer than expected. He did not recall the reason for the delay. This facility was also chosen because it was conveniently located.

SS
Scott S.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Scott said the repair was good, he had a hard time finding anyone available at the facility to pick up the vehicle.

RJ
Rachel J.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2019 Category: Collision
Rachel said parts of the vehicle that did not need repair were different when she got the vehicle back. The paint work on the door was not completed. For these reasons, she would not recommend the facility to others. She chose this facility because of a positive past repair experience. This experience was not the same.

BC
Brittni C.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019 Category: Collision
Brittini said this business was behind in submitting the supplement forms to her insurance. They had her vehicle for a month. They did not promise her a date but they told her every week that her vehicle would be ready next week. They also had to wait on parts. Ira was helpful and always answered his phone. She purchased her vehicle from them and trusted them.

AH
Anastasia H.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019 Category: Collision
Anastasia said the only issue was that she had to wait a little bit longer than she expected.

CC
Christopher C.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2019 Category: Collision
Spoke with Martin. He said he was satisfied with the repair. He said he received updates however there were a few days he had to call in for an update. He said the business works on his vehicle type specifically.

MA
Mohamad A.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2019 Category: Collision
Mohamad said the customer service was good. He said there was a 2 day delay because they found additional damage.

MC
Maira C.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2019 Category: Collision
Spoke with Mayra. She said she found some issues but because she picked up her vehicle already, and the fact that her work hours don't go with the business, she cant get her concerns fixed. She has to do them on her own, because they are not open weekends. Her vehicle never had a promise date.

BR
Benjamin R.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019 Category: Collision
Benjamin said the customer service was excellent, but it was the duration that was rough. The work was delayed a month due to parts.

PL
Po L.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2019 Category: Collision
Po said he had a perfect experience. It took a week to get his vehicle done. He was not updated during the repair process.

KL
Kyle L.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2019 Category: Collision
Kyle said he enjoyed the experience, their work was great, and he will come back.

RR
Regina R.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2019 Category: Collision
Regina said the work was delayed for a month due to issues with the insurance. Also, she had to call the business herself to get any updates.

LJ
Lin J.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2018 Category: Collision
Lin said the repair was not very timely. The vehicle was promised on Friday and not returned for several days afterwards. The delay was due to a paint issue. The estimator was nice. However, he was given one price and it then changed. The repair was not delivered with as much efficiently this visit.

TL
Tracy L.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2018 Category: Collision
Tracy said it took awhile for the facility to figure out how long the repair would take. The repair was a little slow.