Helfman Collision Center

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,183 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
95% Would Recommend
Latest Review 3 days ago

Reviews


LG
Luis G.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/20/2018 Category: Collision
Luis said there is a connection problem with the wiring. It is shorting out the ground.

RH
Richard H.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2018 Category: Collision
Richard said his experience was very good. There was a 2 week delay because of the parts.

LT
Latonia T.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2018 Category: Collision
Spoke with Krishawna. She said she had to keep calling and letting him know how important getting her vehicle back as soon as possible was. He did not keep in touch.

SD
Sheridan D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2018 Category: Collision
Sheridan said the repairs were done well.

AV
Ana V.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2018 Category: Collision
Ana said she was hoping the business would use original parts, but they used reused parts. The vehicle was 1 week late, due to an insurance delay. She had to reach out to the business a couple of times, but they were prompt to reply.

TB
Thomas B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2018 Category: Collision
Thomas said the staff was very nice and this business had good service. They have a very old fashioned paperwork and pay system. He signed many papers just to buy a part. He stated it was really archaic and old fashioned.

RA
Renato A.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2018 Category: Collision
Renato said there was a lack of information. His calls to the facility were not answered. The repair was good. However, he was not satisfied with the facility's communication.

KM
Kristin M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2018 Category: Collision
Kristin said there were a couple of things they forgot to do. They did not give her a promise date. She was not kept adequately informed because she did not get many updates on the status of her vehicle until the very end. She was sort of satisfied with the communication for the same reason. She would not recommend this business.

AQ
Amy Q.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2018 Category: Collision
Amy said the business was very nice but it took an extra week to finish the work. There was some back and forth communication between the staff and her insurance.
Greg L. from Helfman Collision Center responded on 09/25/2018

Unfortunately there is always back and forth between the shop and insurance provider. We want to provide a comlpete and proper repair using only OEM parts and following OEM repair procedures. Allstate wants the cheapest after market or Junk yard parts available and least amount of labor to be charged. These two conflicting goals can cause delays in the repair process. Fortunately with a great customer like Amy standing up for her rights to have a quality repair, we win out in the end. Thanks, Amy..... 


MC
Mike C.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2018 Category: Collision
Mike said the business was great and did a good job on his vehicle but overall, they did not keep him posted. He didn't like the lack of communication with him. The finish date kept changing.
Greg L. from Helfman Collision Center responded on 09/25/2018

Mike is correct, we should have called him more often. However if the insurance company wouldn't have taken 3 tries to complete the paper work, the vehicle would have been completed much sooner and the additional customer contacts wouldn't have been needed. Anytime an insurance coompany is involved in a repair, it delays the process of repair completion.


DS
Dinesh S.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2018 Category: Collision
Dinesh said the experience was ok.

EW
Edward W.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2018 Category: Collision
Edward said that there were some issue along the way, but in the end the business took care of everything and did a good job. It did take about a week longer than promised as they had to redo some of the work. There was some over spray with the paint work and parts of the bumper needed to be redone.

NP
Niranjan P.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2018 Category: Collision
Niranjan said everything was good as was the customer service, so his experience was good.

PA
Pilar A.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2018 Category: Collision
Pilar said the customer service at this business was pretty good.

JL
John L.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2018 Category: Collision
John said he was informed in advance that the part was on back order from Fiat. It took a while for the part to come in. He is satisfied with the job that was done.