Helfman Collision Center

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,391 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
95% Would Recommend
Latest Review about 17 hours ago

Reviews


NS
Ned S.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Collision
Ned said the technicians did a really good job. The customer service was honest, ethical and very professional.

TH
Terence H.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/18/2020 Category: Collision
Terence said they had his vehicle for 3 weeks which caused him some problems. He said there was an 11 day delay and they blamed the insurance company and the insurance company blamed them.
Greg L. from Helfman Collision Center responded on 08/14/2020

This is unfortunate. We provide the insurance carriers with an accurrate repair plan as outlined by OEM procedures. It frequently takes several attempts to get the work approved. We can't begin the actual repairs until someone approves the repair amount. Sometimes, this can take a week or two. It is very similar to getting approval for a medical procedure, without pre-approval the claim may not be completely covered.


LM
Linwood M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2020 Category: Collision
Mason said the business replaced a window and the tint on his vehicle and he was given a certain price and paid it the day before he picked it up. When he was picking it up, they tried to charge him an extra $45 for the tint, but when he explained that it was supposed to be included they let it go and didn't charge him.

AY
Angela Y.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
Angela said Ira at the business was really personable, he explained everything to her and he called her back in response to her messages.

DH
David H.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
David said they did a good job.

JG
Jacquenette G.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
Jacquenette said that they communicated from beginning to end. They were courteous and respectful.

JM
Jonathan M.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
Jonathan said the business provided very quick service.

MH
Marcella H.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
Marcella said it was a pleasure doing business with this facility. She said they were very helpful.

RD
Robbie D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
Spoke with Joshua. He said they were great at this business, they fixed the vehicle fast and they were all around awesome. They had his vehicle back in one day, before it was promised. He added that the staff was beyond his expectations and treated him like he was one of them, as an equal.

SV
Sandro V.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Collision
Sandro said he was satisfied with the customer service, the price and the results of the repair.

LM
Linsey M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2020 Category: Collision
Linsey said this facility did not keep her updated unless she called in. She said when she did call in they had updates readily available for her, but it was a pain having to call in all the time.
Greg L. from Helfman Collision Center responded on 08/14/2020

For that, I apologize. We should communicate better with our customers.


SM
Stephen M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2020 Category: Collision
Stephen said he liked the quality of work the business provided. He requested them to look at a door ding that didn't get done, and his vehicle needed to go into another department, so that was another day they had his vehicle. They did not give him a promised date his vehicle would be finished.

AT
Aaron T.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Collision
Aaron said the staff were polite and informative. He has noticed his lock gas cap was taken off and they replaced it with a regular gas cap.

AJ
Amy J.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Collision
Amy said this facility was great. They were very flexible. They got her in right away and the turn around time was great. The staff was super friendly and very efficient.

DI
Daymon I.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Collision
Daymon said he was satisfied with the job done at this business.