ReScore Reviews™ (1)
Fortunately for her, she hasn't had much experience with collision repair industry. Her repair cost was less than half of the national average. She could have found some place to do it cheaper but not better.
I'm not sure who Maria is? She must work for the insurance company invovled in the repairs. It sounds like Barbara was happy with Frank, her shop estimator.
We ask that all valuables be removed before the vehicles are left with us. We have signs posted as well. We try our best to keep our customer's vehicles secure, but a theif is a theif.
The vehicle 16 years old and has problems, as did the salvage repair parts used. This is not uncommon when dealing with older cars and parts from a junk yard that were mandated by the insurance company. We do our best with what we have to work with.
The problem was taken care of.
We have since added additional staff to repair vehicle faster and keep our customers better informed.
This was 1 day repair, so to say there was no communication unless he called doesn't make since. How many times can we contact someone in one day?
He is correct the lock in his BMW was not installed properly. We have since corrected the issue.