Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 3137 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 16 days ago

Reviews


LG
Louis G.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Collision
Louis said the business took longer than he expected to repair his vehicle. They had a part delay. They did a great job.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2019 Category: Collision
Steven said the main issue was that it took almost 7 weeks to get his vehicle back. He added he is not sure if it was the fault of the business or his insurance for the long time frame. He was never given an promised time for when the repairs should have been finished by. He had to call, himself, multiple times in order to get more information about where his vehicle was in the repair process. While he is willing to go back to the business for future repairs himself, they have not yet done a well enough job for him to recommend them to anyone else.
This review was collected via phone interview by Customer Research Inc.

AO
Afam O.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Afam said everything was good with the repair. The staff are very nice, friendly, polite and professional. They take care of business and get it done right. The facility is very clean.
This review was collected via phone interview by Customer Research Inc.

AG
Albert G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Albert said the work was good and done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

AK
Armand K.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Collision
Armand stated he felt things were misinterpreted and he initially had to pay for something he felt he shouldn't have. He wrote a review and they ended up refunding him the money. There was an uneven screw and it was fixed right away. They did a good job on the paint work. They did not give him a time frame of when his vehicle would be ready. They told him it would be ready when the parts came in. They called him twice a week to update him with what was going on. He was not satisfied with the first guy who prepared the estimate but he was satisfied with Vernon.
This review was collected via phone interview by Customer Research Inc.

DW
Damon W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Damon said the work was finished with a painless and prompt process.
This review was collected via phone interview by Customer Research Inc.

GG
Guadalupe G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Guadalupe said the repair was quick. The service representative was very professional.
This review was collected via phone interview by Customer Research Inc.

HH
Hassan H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Hassan said the staff did a really good job. He said there were a few minor mistakes, but he took the vehicle back in, and the staff fixed them right away. He expressed his vehicle looks brand new. He has recently noted a rattling coming from the hood when he drives on the freeway, so he is planning to follow up about that as well.
This review was collected via phone interview by Customer Research Inc.

JM
Joel M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Collision
Joel said his experience was overall pretty good. His vehicle was not ready when expected due to the insurance company.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Mark said the business went above and beyond. They really made things easy for him. His vehicle was even ready about a day early. His consultant Alec was absolutely stellar.
This review was collected via phone interview by Customer Research Inc.

MR
Matthew R.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Collision
Matthew said the facility kept the vehicle a day or two longer than expected. He did not recall the reason for the delay. This facility was also chosen because it was conveniently located.
This review was collected via phone interview by Customer Research Inc.

PG
Paula G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Paula said this business did what they said they would do, she counts on them. Her vehicle looks like new and nothing has fallen off. Everything was great. They had her vehicle ready 2 weeks earlier than promised. She did not talk to them about the status of her vehicle because they stayed in touch with her insurance and her insurance contacted her. She bought her vehicle from them and did not want anyone else working on her vehicle. She was 100 percent satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

RL
Ruben L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Ruben said the business had good communication, and they did a really nice job.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Collision
Scott said the repair was good, he had a hard time finding anyone available at the facility to pick up the vehicle.
This review was collected via phone interview by Customer Research Inc.

RR
Rafael R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
Rafael said the facility was convenient and the repair quickly done. The service representative was very knowledgeable and provided great customer service. This facility was also chosen because he could look at vehicles while the repair was being done.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Collision
William said his experience was wonderful, and his estimator is a great guy. He is a repeat customer and stated they do a great job, and he is always satisfied. He appreciates they do not use after market parts like many collision repair centers do.
This review was collected via phone interview by Customer Research Inc.

JR
Jaquizz R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Collision
Jaquizz said the staff did the repairs that were needed in a timely manner. The return of the vehicle was a week and a half later than promised due to delayed parts.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Collision
Chris chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

RJ
Rachel J.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2019 Category: Collision
Rachel said parts of the vehicle that did not need repair were different when she got the vehicle back. The paint work on the door was not completed. For these reasons, she would not recommend the facility to others. She chose this facility because of a positive past repair experience. This experience was not the same.
This review was collected via phone interview by Customer Research Inc.

RV
Rickey V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Collision
Rickey said the staff was very polite, and they got the repairs done quickly, even though they had to deal with some insurance delays.
This review was collected via phone interview by Customer Research Inc.