Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 3137 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 17 days ago

Reviews


CR
Carlos R.
Texas
Verified Customer
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11/26/2019 Category: Collision
Carlos said the quality of the repairs was excellent.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Collision
James said Laura, Ira and Chicken at the business did a great job.
This review was collected via phone interview by Customer Research Inc.

NM
Nancy M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Collision
Nancy said everything went great at the business.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Chris said the staff explained step by step what they were going to do to repair his vehicle. His horn wasn't working, but they took fault for it and fixed the issue.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Brandon said the communication was good. The employees did not repair the vehicle. He chose this business because it was better equipped than the other business he was looking at.
This review was collected via phone interview by Customer Research Inc.

EW
Edward W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Edward said the people were friendly and easy to talk with. Alec was a little slow. He did have to call himself for updates. He chose this business because he's a repeat customer and he's comfortable with this business.
This review was collected via phone interview by Customer Research Inc.

JR
Jose R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Jose said they kept him updated on the insurance company and his vehicle.
This review was collected via phone interview by Customer Research Inc.

PS
Phillip S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Phillip said the staff did a good job, and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

WW
Wencie W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Wencie said the staff worked fast and did a good job. The vehicle was ready five days ahead of schedule. She was not at the facility for the estimate.
This review was collected via phone interview by Customer Research Inc.

SH
Samantha H.
Texas
Verified Customer
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11/20/2019 Category: Collision
Samantha said that everything was great and the experience was great. She chose this facility because of its location and her insurance company. The business has a representative from her insurance company and that is helpful.
This review was collected via phone interview by Customer Research Inc.

SB
Shari B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Shari said Vern and Chuck were great. She only had to have minimal involvement with the repair . The vehicle looked great. She was mostly satisfied, however, she will return to the facility due to a whistling sound coming from the front door window .The insurance took awhile. Once done, the repair moved along.
This review was collected via phone interview by Customer Research Inc.

TR
Tristian R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Tristian said he liked the overall performance of this facility and the way they handled things. He is highly satisfied with their customer service.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
William said that the facility location was convenient, Ira was very helpful, and the rental car facility being on site was also convenient. He chose this location because it was approved by the other party's insurance company and it is close.
This review was collected via phone interview by Customer Research Inc.

JH
Janet H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Collision
Janet said the business was good. She was never given a specific time the vehicle would be ready by. The work was great. She had to pay out of pocket because she felt the employee didn't try hard enough to get the insurance to cover it all.
This review was collected via phone interview by Customer Research Inc.

LM
Lisa M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Collision
Lisa said everything went really well at this facility and her vehicle was ready a day early.
This review was collected via phone interview by Customer Research Inc.

LB
Lonnie B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Collision
Lonnie said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

NM
Natalie M.
Texas
Verified Customer
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11/19/2019 Category: Collision
Natalie said Laura was awesome, amazing, trustworthy, and a fighter for her customers. The work was amazing and above and beyond her expectations.
This review was collected via phone interview by Customer Research Inc.

RM
Rebecca M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Collision
Rebecca said this is her favorite facility and she likes the staff here.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Texas
Verified Customer
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10/26/2019 Category: Collision
Laura said the employees were very thorough, communicated fantastically, and cooperated with the insurance. She chose this business because they were part of the repair network.
This review was collected via phone interview by Customer Research Inc.

MD
Melanie D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Collision
Melanie said that the place got her in and out quickly and had good service.
This review was collected via phone interview by Customer Research Inc.