ReScore Reviews™ (1)
We try our best but not all customers can be satisfied with our service. Once again, we cannot perform un-approved repairs.
He is correct about the fuel box - This was not a factory part and something he added to the vehicle. Although we could not confirm the damage was a result of our staff, we took care of the issue. We ordered him a brand new part from the tank manufacture. As for the delays, the responsible party did not agree to fully cover the damage to his vehicle. We advised him to file on his own insurance policy and he continued fighting with the at fault carrier. In the end the repairs were covered and complete but once again, we can't perform repair until the vehicle owner and insurance payer agree and approve the work.
It is unfortunate that Henry feels this way. We did a good job in our body shop as his comments reflect. His issue was with a back ordered part from another department that has now been resolved. We hope he now feels differently about our dealership.
We called Patrick after recieving this survey because we were shocked he felt this way about us. Our repairs could not have turned out any better and we was extremely happy with our service and quality when he picked up his RAM 1500. Unfortunately, Patrick thought the survey was about the insurance company, Progressive and it's representative. Patrick is very unhappy with how Progressive Insurance handle his claim. The good news is, Patrick is very happy with us and will recommend us to others.
The lengthy repair time was due to the insurance company not authorizing the work. As for his repairs concerns, the vehicle went through a fence, dinch and the woods. We did our best to address any problems we found but unfortunately some items still need to be approved by the insurance. He has missed several repair appointments since this survey was completed. We are hopeful to get him back in and address his issues
It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.
I spoke with this customer and there was nothing we could do to please him short of turning back time and not allowing his vehicle to be broken in to.