Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 3137 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 14 days ago

Reviews


OG
Oscar G.
Texas
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2019 Category: Collision
Oscar said the estimator at this facility did not know how to estimate properly. The communication was fine, but no details were provided. It took 3 weeks after the promise date to get his vehicle back and when he picked it up there was paint on the window.
This review was collected via phone interview by Customer Research Inc.

SL
Susan L.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2019 Category: Collision
Susan said she had a lot of concerns with the work that the business did. She addressed the concerns, and they were fixed but now she is concerned if there are more underlying issues that she hasn't noticed yet. She is not that pleased with the experience or the repair. She stated she felt belittled when she addressed a valid concern she had. The windshield that was replaced had streaking on it that limited her visibility, and there was adhesive residue from where a sticker was torn off. Her estimator acknowledged it, when she voiced her concern. She was not given a promised date her vehicle would be finished. It took a total of 6 weeks, she stated it felt extremely long. She was not kept updated, she had to call or email to get communication. She called and left a voice mail and did not hear back. When they replied to her email it was refusal of accepting responsibility, saying they had called her back and left a voice mail. She was not satisfied with the estimate. They did not include the drivers side tire. She had to remind them to include it, and they still ended up not replacing it. She had to go elsewhere to get a tire because it was over looked. At the beginning the staff were accommodating and assuring letting her know they had dealt with this type of claim before, but she stated she felt they lied to her insurance company saying her vehicle was not drivable because the driver's door wouldn't open just to appease them and get her into a rental. She was not satisfied with the communication, they were demeaning and dismissive when it came to her windshield. She would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 11/19/2019

 We try our best but not all customers can be satisfied with our service. Once again, we cannot perform un-approved repairs. 


JW
Joe W.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2019 Category: Collision
Joe said his extra fuel box on the back of the vehicle was torn up and the staff hadn't wired it back up. He asked them to wire it, and the motor on that external fuel tank was left on by the staff and it burned up. The right screws were missing. He added the vehicle looks good, except for those things. He was told the repair would be completed in two weeks and it took eight weeks, due to the insurance company. He stated the staff was not truthful about that delay. The completion date of the repair kept changing. He would not recommend the business for those reasons, and because the vehicle is still not fixed.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 11/19/2019

He is correct about the fuel box - This was not a factory part and something he added to the vehicle. Although we could not confirm the damage was a result of our staff, we took care of the issue. We ordered him a brand new part from the tank manufacture. As for the delays, the responsible party did not agree to fully cover the damage to his vehicle. We advised him to file on his own insurance policy and he continued fighting with the at fault carrier. In the end the repairs were covered and complete but once again, we can't perform repair until the vehicle owner and insurance payer agree and approve the work. 


FG
Francisco G.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2019 Category: Collision
Francisco said this business took over a month to fix a little dent on a little Fiat 500. That was ridiculous. It was being paid by the at fault insurance. When he arrived to pick up his vehicle they told him there was a $300 balance. The quality was good but the customer service was not. There was no promise date for the repair.
This review was collected via phone interview by Customer Research Inc.

RR
Randy R.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/29/2019 Category: Collision
Randy said he was not satisfied with the overall experience. First, he had a rental with the insurance company for forty days. He dropped the vehicle off one month later. He picked the vehicle up two weeks before forty days were up. He called and the repair had not been started because they were waiting on parts. The repair time went over forty days and he had to pay for a rental. Finally, the staff said the vehicle would be ready on Thursday and he got it Monday or Tuesday of the next week. The facility did give him a loaner. However, he had to pay for a week . Also, his vehicle was still operable and did not have to be there .The advisor was the problem not the technicians working on the vehicle. He did not like how this was handled. The quality of the repair was good, although he hears road noise and does not want to return to the facility. For the reasons stated, he would not recommend this business. The outside appearance of the vehicle is great.
This review was collected via phone interview by Customer Research Inc.

BB
Brice B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2019 Category: Collision
Brice said he would not recommend the business for repair because the staff did not keep him updated with the progress. He had to call them. The repair was 3 days later than promised. The insurance company did all the estimates. He did not think the communication was very good overall.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2019 Category: Collision
Steven said the main issue was that it took almost 7 weeks to get his vehicle back. He added he is not sure if it was the fault of the business or his insurance for the long time frame. He was never given an promised time for when the repairs should have been finished by. He had to call, himself, multiple times in order to get more information about where his vehicle was in the repair process. While he is willing to go back to the business for future repairs himself, they have not yet done a well enough job for him to recommend them to anyone else.
This review was collected via phone interview by Customer Research Inc.

RJ
Rachel J.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2019 Category: Collision
Rachel said parts of the vehicle that did not need repair were different when she got the vehicle back. The paint work on the door was not completed. For these reasons, she would not recommend the facility to others. She chose this facility because of a positive past repair experience. This experience was not the same.
This review was collected via phone interview by Customer Research Inc.

LF
Luis F.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/17/2019 Category: Collision
Luis said he did not like the fact that when he went to this business for service his back up camera was working, and now it is not. Also the repairs took too long. His vehicle was delayed 2 months, due to parts. He was not kept updated about his vehicle unless he called them. He was not satisfied with the staff's communication. He had to call them. He would not recommend this business for service because of the above mentioned comments.
This review was collected via phone interview by Customer Research Inc.

LA
Lara A.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/19/2019 Category: Collision
Lara said this business lacked in communication. They were over on their price estimate and the time frame. She was not satisfied with their quality of work because when she opened the door a part was broken and she had to point it out to them. Her vehicle was delayed 8 days but she is unsure if it was because of a back ordered part or if it was the paint. She was told something different depending on who she talked to. She had to contact them about everything. The estimate was not correct and they did three different estimates. They were given two checks from her insurance and they she had to pay out of pocket for the third estimate on top of her $500 deductible. They told her they would order the part that was broken and call her with the next step. It has been a month and she has been calling them every week with no update. She would not recommend them based on her experience.
This review was collected via phone interview by Customer Research Inc.

IH
Ivan H.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2019 Category: Collision
Ivan said he was dissatisfied with the time it took to make the repairs. The repair took one month longer than promised due to a parts delay, maintenance check, and running statistics. The responsiveness of the staff could have been better. He had to contact the facility for repair updates. They did not stay in contact. Because of the length of repair time and the customer service provided, he would not recommend this business for repairs.
This review was collected via phone interview by Customer Research Inc.

MR
Marcus R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Collision
Marcus said one of the employees named Ira was rude to him and he doubts if he will be back because of this incident. He would not recommend for the reason stated.
This review was collected via phone interview by Customer Research Inc.

HS
Henry S.
Texas
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2019 Category: Collision
Henry said the repair looks good but he has been waiting a month and a half for a side-view mirror.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 02/20/2019

It is unfortunate that Henry feels this way. We did a good job in our body shop as his comments reflect. His issue was with a back ordered part from another department that has now been resolved. We hope he now feels differently about our dealership.


PP
Patrick P.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Collision
Patrick said the employees took care of the remaining service issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2018 Category: Collision
Patrick said he is very upset and he feels like he was cheated out of his money. The insurance company waved his deductible because the accident wasn't his fault. This facility said he still had to pay it so he did. Ira said once he receives a letter for corporate he would return his money to him. He got the letter but he only got back half. They still owe him $250. His insurance company called him yesterday and told him he's owed that money. He hasn't heard from any one and he would like his money back. The vehicle was delayed due to the insurance company.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 12/20/2018

We called Patrick after recieving this survey because we were shocked he felt this way about us. Our repairs could not have turned out any better and we was extremely happy with our service and quality when he picked up his RAM 1500.  Unfortunately, Patrick thought the survey was about the insurance company, Progressive and it's representative. Patrick is very unhappy with how Progressive Insurance handle his claim. The good news is, Patrick is very happy with us and will recommend us to others. 


JG
Jair G.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2018 Category: Collision
Jair said the vehicle was not fixed correctly. It took a really long time to fix, and he wants to return to have details taken care of. The paint work is scratched, and the chrome work was not completed correctly. One of the doors is not aligned correctly. The reverse camera is not working correctly. The exhaust pipe rattles now. He was not kept informed by the staff, and had to call in himself. The estimate was not thorough enough. He had a appointment to look at these things but the staff did not call him when he missed it today. He will call in again.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 12/04/2018

The lengthy repair time was due to the insurance company not authorizing the work. As for his repairs concerns, the vehicle went through a fence, dinch and the woods. We did our best to address any problems we found but unfortunately some items still need to be approved by the insurance. He has missed several repair appointments since this survey was completed. We are hopeful to get him back in and address his issues


LD
L D.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Collision
L said what was supposed to be a simple tailgate fix took until Thursday morning. This business was a day and a half late and they gave him no reason. They did not update him. He called on Tuesday and on Wednesday, he was not called back so he showed up on Thursday.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 12/04/2018

It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.


KK
Kevin K.
Texas
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2018 Category: Collision
Kevin said his overall experience was pathetic. He had never dealt with anyone that smiled while lying. The repair and communication were sub-par. They did not clean the glass out of his vehicle, so his friend almost sat in it. He returned the vehicle and when they gave it back, he cut his finger on the glass. The glass repair was supposed to take a day. He was not given a reason why they had his vehicle for a week and a half. No one informed him when the repair was started nor called with updates. They performed extra repairs without his authorization. The representative stated he had detailed records of when he called. However, he checked and they spoke 5 times for about 10 minutes each call, when he called the business. There were errors in the estimate. He would like the manager to call him.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 12/04/2018

I spoke with this customer and there was nothing we could do to please him short of turning back time and not allowing his vehicle to be broken in to.  


LJ
Latonya J.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/26/2018 Category: Collision
Spoke with Latonya's husband. He said he was happy until he got his vehicle back and there was a nail in the tire. This business did not take care of the insurance. The rental place charged his credit card $100.00. And there still has not been any follow up to rectify the situation. He dealt with someone other than who he normally deals with and that is were the problem started. The follow up was terrible. He has been a customer since 2005.
This review was collected via phone interview by Customer Research Inc.

KM
Kristin M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Collision
Kristin said there were a couple of things they forgot to do. They did not give her a promise date. She was not kept adequately informed because she did not get many updates on the status of her vehicle until the very end. She was sort of satisfied with the communication for the same reason. She would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2018 Category: Collision
David said he had a horrible experience, and it still is . The vehicle was there for a month and it still is not completed. They took nuts from the back door to fix the front. The paint is already peeling. The staff member who is his contact won't call him back. David has to call him. He is not satisfied with the communication, the treatment , and he would not recommend the business for repair to others.
This review was collected via phone interview by Customer Research Inc.