Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

6582 Reviews

ReScore Reviews™ (128)

ReScore
Overall Rating 4.7031223/5Overall Rating 4.7031223/5Overall Rating 4.7031223/5Overall Rating 4.7031223/5rating 4.7031223
Original
Overall Rating 2.1171833/5Overall Rating 2.1171833/5rating 2.1171833rating 2.1171833rating 2.1171833
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SN
Stephen N.
Henderson, NV
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Will is Great!
Service advisor Will did an amazing job walking me through my vehicle issue and outlining our action plan. Everything was completed in a timely manner and my vehicle is as good, if not better than, new. I was informed along the way. Great job!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you very much for the great feedback Stephen.

James Hantl
Parts and Service Director
702-565-9571

RB
Robert B.
Las Vegas, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Excellent service
Excellent service
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

We appreciate the nice review Robert.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

ZT
Zyra T.
Las Vegas, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Customer service, great people that work there, like family,
My mom and myself enjoyed the workers
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you very much for the nice feedback Zyra.

James Hantl
Parts and Service Director
702-565-9571

PG
Philip G.
Las Vegas, NV
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Chris and the rest of your staff do a great job.
Thumbs up once again. I called the Service Department late Tuesday afternoon. I left a voicemail for Chris letting him know about a problem I was having with my car. I was very surprised to receive a callback from him at 6:15pm that same night. He had me bring the car there that night. I had no idea the crash gate was open until 9pm. Thankfully, he was there. I brought the car down Tuesday evening, 8:30pm, due to a bad transmission sensor switch. Chris called first thing Wednesday morning. Kept me posted throughout the day, & I was able to pick up my car right after work. That's what I call outstanding service & dedication to customer satisfaction. Thanks again Chris!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the great feedback Philip.  It is nice to hear Chris took good care of you.

James Hantl
Parts and Service Director
702-565-9571

HW
Howard W.
Henderson, NV
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent service
From the carport to the cashier everyone was cheerful, competent. It is actually a pleasure to deal with the service department.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the fantastic feedback Howard.

James Hantl
Parts and Service Director
702-565-9571

SB
Salvatore B.
Las Vegas, NV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Professional, courteous service
Went in for a oil change and that was taken care of plus a free car wash all in a timely fashion.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the great feedback Salvatore.

James Hantl
Parts and Service Director
702-565-9571

AO
Abrie O.
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2019 Category: Service
Poor Service
John Ackerman was so rude and the I really service was so bad to the point that I will not go back over there ever again!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

Thank you for the feedback Abrie.  I apologize that our service department could not meet your needs.  My understanding is that you were upset that another dealer owes you free oil changes, and you felt we should honor that, even though you did not purchase the vehicle from us, and we owed you nothing.  John attempted to be accommodating by giving you free oil change as a goodwill gesture, and yet you are left still unsatisfied.  I hope that in your future visits to another dealer they can provide you with a better experience.

James Hantl
Parts and Service Director
702-565-9571

PT
Peter T.
Las Vegas, NV
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Well exacuted customer servive.
I had a trunk latch that would not close and they took care of it without a worry. I am still waiting to have one other item taken care of and as usual the service is amazing. By Monday afternoon this will be taken care of as well.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

We appreciate the great feedback Peter, thank you.

James Hantl
Parts and Service Director
702-565-9571

SR
Steven R.
Henderson, NV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
The people that work there.
Wonderful, friendly, helpful, efficient staff.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

We appreciate the nice review Steven.  Thank you for taking the time.

James Hantl
Parts and Service Director
702-565-9571

VB
Vince/Kristina B.
Las Vegas, NV
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Bennie
He goes way above to get the job done right
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the kind words.  It is great to hear Bennie is taking care of you.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Las Vegas, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great service & Friendly Employees
Always a pleasure to get oil changed & free car wash.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

We appreciate the nice feedback.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

CP
Christian P.
Henderson, NV
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
Right around the corner
Convenience from my house.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the nice review Christian.  Please let me know if there is anything we can do better next time to earn a full five stars from you.

James Hantl
Parts and Service Director
702-565-9571

JT
Jerry T.
Henderson, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Nice
Good, friendly and fast.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the nice review Jerry.

James Hantl
Parts and Service Director
702-565-9571

BD
Brenda D.
Henderson, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great Customer Service
Always friendly and helpful. They know how to take care of their people .
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

We appreciate the nice review.  Thank you Brenda.

James Hantl
Parts and Service Director
702-565-9571

PW
Porcha W.
Las Vegas, NV
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Perfect service as always
Thank you for your customer service and time and attention to my needs. Thank you!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/18/2019

Thank you for the great feedback Porcha.

James Hantl
Parts and Service Director
702-565-9571

DK
Donna K.
Las Vegas, NV
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Nothing but the best!!
I have received nothing but the best service from Henderson Hyundai!!!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

We appreciate the great review Donna.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

LB
Lori B.
Henderson, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
SERVICE
AWESOME SERVICE, VERY FRIENDLY
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

Thank you for the great review Lori.

James Hantl
Parts and Service Director
702-565-9571

WW
Warren W.
Henderson, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Excellent service
Very professional.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/16/2019

Thank you for the nice review Warren.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Long time...
I had an appointment at 8:15 am for a regular oil change ... wait more than 3 hours ... a long time
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/15/2019

Thank you for the feedback.  In addition to your regular oil change, the primary concern the vehicle was brought in for was a hesitation on the freeway.  Your vehicle had to be inspected by a diagnostic technician, not just put through our express lube for an oil change.  I apologize for the additional wait time, but your technician had to take the vehicle on the freeway to attempt to duplicate the concern, in addition to scanning and monitoring your vehicle with diagnostic equipment.  That type of inspection does take much more additional time.

James Hantl
Parts and Service Director
702-565-9571

VW
Victor W.
Boulder City, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Service
Very well organized
Great service
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/15/2019

Thank you for the review Victor.  As we are required to maintain an average of 4.75 stars, a 4 star review is considered below average.  Please let me know what we can do to improve and earn a full five stars from you on your next visit.

James Hantl
Parts and Service Director
702-565-9571