ReScore Reviews™ (128)
The service department is incredibly easy to deal with. My service rep is Felix Dominguez and he treats me and my vehicle with respect and personal care. I could not ask for anything more.
Thomas, Thank you for your response. It is appreciated.
Rob, Thanks for taking the time to respond.
Glad you enjoyed your visit! Thanks!
On behalf of Henderson Hyundai and Bennie, Thank you very much!
Thanks for the kind words Thomas.
Thanks for taking the time Carolynn!
Mr Steelsmith, I am sorry for your experience in our service dept. This has been addressed with my staff and thank you for bringing it to my attention.
Thank You Gary!
I am sorry Bruce that the battery warranty was not explained. From new the battery is covered completely for 2yrs and then prorates from 24 months to 36 months. After 24 months hyundai covers 25% of the battery and the labor to install. As far as I am aware there is no extended warranty coverage for a battery unless taken out by a covered part such as an alternator. Once again I am sorry this came as a suprise to you.
Alison, I am sorry you feel this way, but you say as usual nothing was covered by warranty. I've checked your history and the last two times you were in both items were covered. Dec/2012 and Jan/2012. Unfortuneatly your 5yr/60,000 miles was up on 5/23/2012 and your 10yr/100,00 covered the Dec/2012 visit because it was a covered part of the powertrain warranty. The sensor you needed is an exterior part and not part of the powertrain warranty but was covered under your 5/60,000 that has ended. The floor mats stay in the car until pick up to avoid getting your carpets dirty. They should have been removed as car was delivered; not when parked. We have had the lot paved this week so hopefully the dirty windows after we wash should be much less now without all the dust. If the windows were streaked I do apologize as we do our best with the hot windshields while we are drying them.
We appreciate the nice comments, Thanks Cindy!
Thanks for taking the time to respond Mr. Emrick.
Thats wonderful to hear, Thanks Joyce!
Thank You Valentina, it means a lot.