Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

6614 Reviews

ReScore Reviews™ (128)

ReScore
Overall Rating 4.7031223/5Overall Rating 4.7031223/5Overall Rating 4.7031223/5Overall Rating 4.7031223/5rating 4.7031223
Original
Overall Rating 2.1171833/5Overall Rating 2.1171833/5rating 2.1171833rating 2.1171833rating 2.1171833
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DM
Darren M.
Las Vegas, NV
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great service
Had a problem, they fixed it for free and it didn't take that long. Thank you
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the nice feedback Darren.

James Hantl
Parts and Service Director
702-565-9571

JS
James S.
Henderson, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Convenient
Quick in and out and close to home. Great service!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback James.

James Hantl
Parts and Service Director
702-565-9571

RT
Roger T.
Boulder City, NV
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
do not have one
the people
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you Roger.

James Hantl
Parts and Service Director
702-565-9571

PR
Paul R.
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great service
Chris was awesome in service department! Very friendly and takes really good care of customers.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great review Paul.

James Hantl
Parts and Service Director
702-565-9571

CR
Craig R.
Henderson, NV
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Another fantastic experience
The Henderson Hyundai service team once again was awesome. Kudos to my service advisor John for taking care of my car and making sure it’s running perfectly every time!!!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback Craig.

James Hantl
Parts and Service Director
702-565-9571

JR
John R.
Henderson, NV
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Routine service
All went well - to borrow a phrase: "the usual." I was there a short and pleasant time.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback John.

James Hantl
Parts and Service Director
702-565-9571

CE
Carlos E.
North Las Vegas, NV
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Professional Service
From scheduling service maintenance, driving into service garage, reception by service technician, and cleanliness of waiting area.....all around professional and ecxellent experience.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the nice review Carlos.

James Hantl
Parts and Service Director
702-565-9571

SM
Susan M.
Henderson, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Friendly team.
Very accommodating and great customer service.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

We appreciate the great review Susan, thank you.

James Hantl
Parts and Service Director
702-565-9571

AS
Adam S.
Henderson, NV
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
pm service
Will Collier always gets me squared away. Never pressures me to purchase anything, always keeps my car running in tip top shape. Your technicians always work fast and your parts department always has the parts i need in stock. 10/10
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you very much for the great review Adam.

James Hantl
Parts and Service Director
702-565-9571

RR
Rebecca R.
Las Vegas, NV
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Best service.
I appreciate the clean, friendly atmosphere and the personal attention. Debra (my sevice advisor) texted me within minutes of my arrival to notify her if I had any questions. I feel like I have a friend and that means a lot. Thank you.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you for the great feedback Rebecca.

James Hantl
Parts and Service Director
702-565-9571

DG
Dorothy G.
Las Vegas, NV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Trustworthy
I really like my Hyundai, and I trust that everything that needed to be done was completed. I made an appointment for service and they finished in a timely manner. I only use 100% Hyundai parts for my car. Thank you! See you again soon.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/12/2019

Thank you very much for the great review Dorothy.  I am happy to hear everything went great.

James Hantl
Parts and Service Director
702-565-9571

LR
Linda R.
Henderson, NV
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Efficient, Proactive and provides exemplary care
Had an issue with my Sonata. Called Henderson Hyundai Superstore and they suggested I bring in my car that afternoon. I offered to leave it for service for the next day. Jared, my service tech, checked out the issue and completed the work that afternoon. He even washed my car! Many thanks for the excellent and timely service!
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/11/2019

Thank you for the excellent feedback Linda.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Fantastic
As always fantastic service and customer service rep
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/11/2019

Thank you very much for the great review.  It is much appreciated.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Service
I would not keep coming back if I thought the service of my vehicle was sub par. Henderson Hyundai does superb work and specialist Chris Stamer is extremely helpful and knowledgeable
One wish though is the frequency of these reviews is way over the top and this has to stop. If the typical customer comes in 4X/year for service. A review should be emailed 1x/year.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/09/2019

I know the surveys are annoying, but we greatly appreciate you taking the time to put them in.  You will never know just how important these are to us.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

BC
Brian C.
Las Vegas, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Incredible service
Incredible service once again!
Very incredible staff and also very friendly!
Would recommend everyone who owns a hyundai/genesis to get their car serviced here at henderson hyundai superstore
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/09/2019

x-namelessking-x

James Hantl
Parts and Service Director
702-565-9571

HK
Henry K.
Boulder City, NV
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Very friendly and efficient.
Excellent, timely service and comfortable surroundings.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/09/2019

Thank you for the very nice review Henry.

James Hantl
Parts and Service Director
702-565-9571

DG
David G.
Henderson, NV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Always great service, great communication, great work!
Great Dealership, from purchase to service to follow through
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/09/2019

We appreciate the great feedback David.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

MS
Mauro S.
Henderson, NV
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
To be able to trust
Thanks to John Akerman
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/09/2019

Thank you for the nice review Mauro.

James Hantl
Parts and Service Director
702-565-9571

MJ
Marquella J.
Las Vegas, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
I do like that I can schedule appointments online and that there is a waiting room there with great amenities and refreshments.
Over it was an acceptable service. I was inconvenienced by having to come back to get my steering coupling fixed, since the part had to be ordered. I would have thought it would have been in stock, seeing as it is common in my vehicle. Other than that the service was professional.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/09/2019

Thank you for the nice feedback Marquella, and you are correct, we typically have that coupling in stock but it was temporarily backordered.  I apologize for the inconvenience, and I hope we can do better next time.

James Hantl
Parts and Service Director
702-565-9571

DH
Davionte H.
Las Vegas, NV
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Good service
Good communication wash car friendly staff. Service was done in a timely manner
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 08/08/2019

Thank you for the nice review Davionte.

James Hantl
Parts and Service Director
702-565-9571