ReScore Reviews™ (131)
Greetings Andrea ,
I'm sorry to hear of your experience with the service department, I will look into the situation. I will address your concerns among the staff, this is not our normal representation of doing business and am very sorry for the event ! I do take these matters seriously. And would like you to know and rest assured this event will not go unaddressed among the necessary involved personal. Should you wish to speak to me I welcome your contact and would very much like to discuss this with you.
Service & Parts Director
Thank you for taking the time to review and respond to our survey. We apreciate the kind comment. Should you see fit I welcome you to rescore your experience, as 5 stars is our goal each and every time.
Good Morning Kenneth,
I have read your recent response to the survey, and find your rating well below our goal of 5 stars, this is concerning to me, I would like to inquire further with you if you're willing. We do take our customers opinion and information seriously. It is very important that all of our customers feel valued and appreciated along with the respect we show for your business. I apologize that we fell short and want you to know we do not take your business for granted, as you do have other choices. One of the team members will reach out to you. Should you wish to speak to me over and above the contact you will receive, I also welcome the call.
Service and Parts Director
702-565-9571 Ext: 109
Good Afternoon Nancy,
I have read your recent response to the survey, and find your rating well below our goal of 5 stars, this is concerning to me, I would like to inquire further with you if you're willing.The damage to your car is something I would like to look into by viewing and inspecting, my intent is to resolve this with you to your satisfaction. We do take our customers opinion and information seriously. I apologize that we fell short and want you to know we do not take your business for granted, as you do have other choices. One of the team members will reach out to you. Should you wish to speak to me over and above the contact you will receive from Kris (702-565-9571 ext# 157), I also welcome the call, I will be in the office 5/4/16
Service & Parts Director
Your Parking brake is adjusted properly. your complaint was you had to push the brake all the way to the floor to hold the car. and you do. if we adjusted your brake any tighter you would burn up the parking brake shoes. Amber is right now days it is supplementary to park. That portion of the brake system is half the size they used to be, and also why they are now parking brake 1st and not emergency brake. If you feel we are wrong you are more than welcome to take it to a different dealer for a 2nd opinion.
I'm sorry that you unhappy with the service you that you received. Unfortunately we did not have the parts needed to fix the vehicle on your first visit it's not something we normally stock.
I do apologize that you feel that way but unfortunately damage due to an outside influence isn't covered by any manufacturers.
Sorry to hear that. the advisors do work on appointments so if your late or not on time its possible for longer times.
Read the review and was curious on what wasn't completed on your 7,500 mile service. If you can take out the time and call me and fill me in on what happend maybe we can get this problem resolved. Thanks.
Tell Eddie Zelonka it was a pleasure doing business with him, but I won't be back. He is always nice and courteous and a great salesman!
Sorry to here that. I don't know what did not get done, it looks like a free oil change at 10:15 am. Please let us know what you are speaking about.
I apologize that we didn't meet your expectations.
I'm sorry for that, I don't show we did a rotation on the repair order. I show a free oil change and 2 recalls.
Read the review and did some research and it sounds like there was a lack of communication on our part which I will aplologize for, but upon your last visit we try'd to make that visit as pleasant as possible. by provided a loaner while performing the recall on your vehicle and also taking care of an oil change for you.
I see you did have time to have us look at your noise last time you were in. I would like a chance to look at it my self if possible? If we still can't come up with a fix I would be glad to get a FTS involved for you.
I want to personally apologize for the service that you recieved on your last visit. I will find out what happend during the process of ordering your parts and find why you were not contacted when they got here. I will fix this, so next time if you chose to give us another chance you can get the good quality service that you deserve.
Sorry to hear that. But how was your Service experience and you Service Advisor did Service try to take care of you?
Sorry you feel that way.
I Dont know what your talking about you spent $95 on a detail NOT $200
The Advisor will always ask you your concern so we can confirm your problem and fix your car. You came in on a different day then your appointment during lunch when we wear down on staff. We service over 140 cars a day so keeping your appointment is a key factor in fixing everyones car on time.
Have you called and asked to speck to a finance manager about your rebate. Service would Know nothing about it. In most case's rebates are put into the deal when you buy the car