Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 3 years ago

Reviews


SS
Sarah S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2014 Category: Collision
Sarah said they did a wonderful job and she had no issues.
This review was collected via phone interview by Customer Research Inc.

SD
Shawn D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2014 Category: Collision
Shawn said the business did not call her when the vehicle was ready. She had to keep calling and she did not know what was going on. The communication was not good.
This review was collected via phone interview by Customer Research Inc.

JK
Jenny K.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2014 Category: Collision
Jenny said she had to go back for damage on the new bumper. They handled this very well.
This review was collected via phone interview by Customer Research Inc.

DA
Diane A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2014 Category: Collision
Diane said she was very satisfied with the way this business responded really fast and did the estimate quickly. They told her the vehicle did not need repairs.
This review was collected via phone interview by Customer Research Inc.

PH
Peyton H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2014 Category: Collision
Peyton said she is always very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

RF
Ray F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2014 Category: Collision
Spoke with Vivian. She said it was seamless and painless. This business had great customer service. Her vehicle was actually done earlier then what they had promised as it was done the next day. She also really liked that this business had a rental vehicle waiting for her when she dropped off her vehicle.
This review was collected via phone interview by Customer Research Inc.

GJ
Gloria J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2014 Category: Collision
Gloria said this business is fast, friendly and punctual.
This review was collected via phone interview by Customer Research Inc.

TW
Terry W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2014 Category: Collision
Terry said he is very satisfied with the business and he received emails and phone calls every morning. He also said that he would use them again.
This review was collected via phone interview by Customer Research Inc.

BH
Benjamin H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2014 Category: Collision
Benjamin said the business and its employees were fast and nice but mentioned that the crack in his windshield had spread a little and his rear taillight had burned out. He is unsure if these issues were caused by his accident or not. His vehicle was not given a promise time but took longer than he expected because his vehicle had after market parts on it and the business had to order OEM parts, which caused the delay.
This review was collected via phone interview by Customer Research Inc.

CJ
Chad J.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2014 Category: Collision
Chad said everything with the repairs went pretty well but there were a few scuffs that he noticed. They completed the vehicles repairs two days sooner than promised. He has visited the business before so he knew he was in good hands.
This review was collected via phone interview by Customer Research Inc.

HT
Hui T.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2014 Category: Collision
Spoke with Raymond. He said he is pretty happy with the repairs performed on his vehicle.
This review was collected via phone interview by Customer Research Inc.

VF
Vanessa F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2014 Category: Collision
Vanessa said this business does a very good job and she is very impressed with the service they provide.
This review was collected via phone interview by Customer Research Inc.

RM
Renee M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2014 Category: Collision
Renee said there are a couple of things still wrong with her vehicle and she has to return to this business to have them fixed. Her side mirror on the driver's side vibrates while she drives and the right turn signal is extremely rapid.
This review was collected via phone interview by Customer Research Inc.

PN
Priya N.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/29/2014 Category: Collision
Priya said her vehicle was returned to her incomplete. The traction indicator light she asked them to turn off was still on when she received her vehicle. She had to take it to the dealership for the issue to be addressed. She is unsure if she was satisfied with the quality of the repair. She was without a vehicle for four days for the reason mentioned. It took two and a half weeks to fix the vehicle and it was not completed, which is why it was not ready when promised. She was very upset with the situation. She would not recommend them due to this experience and she would go elsewhere if she needed repairs again in the future.
This review was collected via phone interview by Customer Research Inc.

LH
Lizaida H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2014 Category: Collision
Lizaida said they were really nice and fast with the repairs.
This review was collected via phone interview by Customer Research Inc.

KP
Kalpana P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2014 Category: Collision
Spoke with Sashi. He said everything was good.
This review was collected via phone interview by Customer Research Inc.

NT
Nicole T.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2014 Category: Collision
Nicole said they did everything well, but could not give her a completion date. Normally this wouldn't matter, but this time it affected her personal timing.
This review was collected via phone interview by Customer Research Inc.

VC
Vicki C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2014 Category: Collision
Vicki said they did the repairs in two days and they kept her updated every day. She really appreciated that they went ahead and even fixed a few dings that they were not responsible for. They went out of their way to make sure she was pleased.
This review was collected via phone interview by Customer Research Inc.

LB
Lisa B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2014 Category: Collision
Lisa said she has used them before and they measured up again. She stated she is very pleased with everything.
This review was collected via phone interview by Customer Research Inc.

DF
Daniel F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2014 Category: Collision
Daniel said that he was happy with the service and timeliness. He was not kept adequately informed during the repair process. He was called the first time for them to tell him when the repairs would be completed. They told him they would call when they were done. However, they never called and he had to call them.
This review was collected via phone interview by Customer Research Inc.