Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,038 Reviews)

95% Would Recommend
Latest Review over 4 years ago

Reviews


KW
Kristen W.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2012 Category: Collision
Kristen said the repair was really good, they worked with her regarding the payments and were very flexible with her.

VR
Valerie R.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2012 Category: Collision
Valerie said the staff she dealt with is nice and helpful.

TG
Thomas G.
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2012 Category: Collision
Thomas said the rear bumper was not latched properly. He will go back at another time and is confident they can get it done quickly. Other than this, the repair was good.

BD
Bonnie D.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2012 Category: Collision
Bonnie said it was excellent service. They did everything quickly. She said Geico insurance was located there. So was Enterprise. They were all in one place so that's why she chose them.

BC
Benjamin C.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2012 Category: Collision
Benjamin said everyone was always very professional and they finished the work quickly.

PC
Phillip C.
TX
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/30/2012 Category: Collision
Phillip said the work was great, but there was a grease stain on the back seat and there was grease on the mirror. However, they did work on it a lot and got most of the grease stain off the seat.

DL
Dineen L.
TX
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2012 Category: Collision
Dineen said there is a spot on the spoiler under her front bumper that was not part of the original bumper package that needs to be refinished. She stated she would have liked if someone would have contacted her about paying for that repair out of pocket so she could have had it done with the rest of her vehicle.

JS
James S.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2012 Category: Collision
Spoke with Katherine. She said that they were done on time. She added that they were very courteous and helpful.

AS
Alexander S.
TX
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2012 Category: Collision
Spoke with Michael. He said they did not do a complete job. There is leftover paint on his vehicle. They need to work on the taillight. He plans on taking the vehicle back to have them work on the mentioned problems. They were friendly.

KC
Kevin C.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2012 Category: Collision
Kevin stated this business did everything he needed them to do.

GL
George L.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2012 Category: Collision
George said he was very pleased with the experience. The business did a good job in a timely manner. He appreciated that the rental vehicle was ready for him.

LW
Latrissa W.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2012 Category: Collision
Latrissa said she got good service, it was quick, and it was done right.

VZ
Veronica Z.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2012 Category: Collision
Veronica said from the first person she spoke with to when she picked up the vehicle, the customer service was great. This business was efficient, thorough, and did a great job overall.

TP
Tim P.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2012 Category: Collision
Tim said all of his expectations were met and exceeded. His vehicle was ready a day early and everybody was very friendly.

ES
Elizabeth S.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2012 Category: Collision
Elizabeth said this business did a good job. It took 4 more days due to getting another part. She didn't elaborate on the type of part. However, it was not a problem for her.