Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 3 years ago

Reviews


KC
Kylie C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2014 Category: Collision
Kylie said this business was quick and thorough, and they explained things well. The customer service made this a good experience from beginning to end. The vehicle was ready early. It was a wonderful experience.
This review was collected via phone interview by Customer Research Inc.

BS
Beau S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2014 Category: Collision
Beau said it was pretty quick and efficient, and the vehicle came out looking as it should.
This review was collected via phone interview by Customer Research Inc.

CH
Christine H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2014 Category: Collision
Christine said the vehicle was a day late and she does not know why and she did have to pay for the rental for an additional day. There was a miscommunication regarding what she was supposed to pay. She was first told that she was going to pay $175 and then she was told the insurance company was going to pay $175 and she had to pay $500.
This review was collected via phone interview by Customer Research Inc.

BN
Brittany N.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2014 Category: Collision
Brittany said she was not completely happy with her overall experience because they did not let her know when the vehicle was ready. After one week she called them and they gave her a date, but it was three days late and they did not say why.
This review was collected via phone interview by Customer Research Inc.

DH
Dale H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2014 Category: Collision
Dale said everything was done nicely, organized and with no issues. The only bizarre issue was the gas tank was three-quarters full when he dropped it off but on fumes empty when returned.
This review was collected via phone interview by Customer Research Inc.

DF
Dayce F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2014 Category: Collision
Spoke with Josh. He said this business was really friendly and they took care of them really fast. The rental agency is located inside the business and the repair took only one day so he did not need the rental vehicle for long. After the repair he could not tell the dent had been there.
This review was collected via phone interview by Customer Research Inc.

EC
Elizabeth C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2014 Category: Collision
Elizabeth said the staff at the facility was really nice. They were super diligent in making sure she was involved every step of the way and they did a good job.
This review was collected via phone interview by Customer Research Inc.

AW
Andrew W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2014 Category: Collision
Andrew said they were easy to deal with. They were professional and the repair was good. There was a disconnect between the insurance company and the business. He got calls from both parties giving him different times the vehicle would be done.
This review was collected via phone interview by Customer Research Inc.

GA
Geetha A.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2014 Category: Collision
Geetha said he asked them to do additional paint work for him and he would pay them out of his pocket, they agreed but did not do the work.
This review was collected via phone interview by Customer Research Inc.

SG
Stacie G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2014 Category: Collision
Stacie said she really appreciates how nice and helpful they were. This was her second time being at this facility. She really appreciates the way the facility worked with her insurance company and got her rental set up. Her vehicle was also ready early and everybody was extremely nice.
This review was collected via phone interview by Customer Research Inc.

CK
Chamath K.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2014 Category: Collision
Charmath said he is missing 3 locks for his tires. He told this business and they said they would call him but they have not. Also, he mentioned that the work took one week longer than promised because the tire was not available.
This review was collected via phone interview by Customer Research Inc.

OM
Odgnel M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2014 Category: Collision
Odgnel said they did a good job on the back end of his vehicle. They called and kept him informed. The first representative he encountered was not that friendly but the rest of the people were very friendly and nice. He was pleased with them.
This review was collected via phone interview by Customer Research Inc.

RL
Rhoda L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2014 Category: Collision
Spoke with William. He said they are really good people and they are professional. They did everything on time and they let him know what was going on.
This review was collected via phone interview by Customer Research Inc.

BP
Basil P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2014 Category: Collision
Basil said they did a pretty good job, but this morning he found oil under the vehicle on the passenger side underneath the engine. Also, his vehicle was not ready when promised. It was about one week later and they did not say why. He was not kept informed during the repair process. He had to call to get updated as they did not call him.
This review was collected via phone interview by Customer Research Inc.

KH
Kim H.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/08/2014 Category: Collision
Spoke with Carol. She said they were supposed to do some touch up paint work. It was done very poorly. Her vehicle was about five days late and she is not sure why. She will not recommend this facility to anyone for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

GH
George H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2014 Category: Collision
George said they did a great job.
This review was collected via phone interview by Customer Research Inc.

SY
Sheryl Y.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2014 Category: Collision
Spoke with Sandra. She said she always takes her vehicles to this business. The employees are trustworthy, kind and sweet. When visiting this business, she said she feels like she is visiting her parents. They are just wonderful. This business stays on top of everything. She already recommends this business to others. They go above and beyond. She has the highest respect for this business.
This review was collected via phone interview by Customer Research Inc.

RN
Ronnie N.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2014 Category: Collision
Ronnie said this business does a good job but he did not notice until he got home that there is some oil residue on the door. He may stop by the business to see if they have something he can clean it off with.
This review was collected via phone interview by Customer Research Inc.

MS
Madhusudan S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2014 Category: Collision
Madhusudan said this business followed up with him everyday and kept him up-to-date with the status of the repairs on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Morgan M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2014 Category: Collision
Morgan said everything was great at this business except the wait time, which was three weeks. She was not given a promise time and the three week delay was due to the business needing a supplement from the insurance company.
This review was collected via phone interview by Customer Research Inc.