Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 3 years ago

Reviews


JB
James B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2014 Category: Collision
James said everything was explained thoroughly and his vehicle was delivered on time. They were polite and their facility was clean. He had no complaints.
This review was collected via phone interview by Customer Research Inc.

TH
Tamara H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2014 Category: Collision
Tamara said there is a piece broken off the handle inside on the driver's side door. Yesterday while she was driving, it started shaking after she went about 60 miles per hour or so, and so she is not sure as to whether she is satisfied with the quality of the repair. Her husband is disappointed that the bumper did not get replaced as opposed to being patched. No promised time was given. She is unsure if she was satisfied with being adequately informed. A call was received at around 4:37 pm and a message was left. They did not leave her with additional details such as when she would be able to pick up the vehicle.
This review was collected via phone interview by Customer Research Inc.

AP
Alan P.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2014 Category: Collision
Alan said everything was great. He paid for a paintless dent repair. They took care of the dents. However, they did not take care of the touch up paint. Instead they gave him a bottle to take home so he could do the touch up paint work himself. He thought they could have done the paint work. He was not given a promised completion time. He was satisfied with the work done to his vehicle.
This review was collected via phone interview by Customer Research Inc.

LH
Lonnie H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2014 Category: Collision
Lonnie said when his vehicle was returned the interior was dirty and dusty. He said the business missed a few spots that were supposed to be buffed.
This review was collected via phone interview by Customer Research Inc.

YA
Yvonne A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2014 Category: Collision
Spoke with Yvonne's son. He said everyone was friendly at this business, and he was in and out pretty quickly. They did a good job fixing the damage, and his vehicle looks great, like brand new.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2014 Category: Collision
Adam said he had no complaints. His vehicle was ready a day early. He did not hear from them until his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

EA
Eric A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2014 Category: Collision
Eric said he has used this business for many years. They do great work.
This review was collected via phone interview by Customer Research Inc.

KH
Kristopher H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2014 Category: Collision
Kristopher said they were very nice and they took care of everything. He waited longer than the promised time due to communication but chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

EW
Emily W.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2014 Category: Collision
Emily said everything was wonderful with the work. The vehicle was about 3 days late, she does not know why, no one called about the delay, she called the business to find out herself.
This review was collected via phone interview by Customer Research Inc.

JK
Jeannine K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2014 Category: Collision
Jeannine said this business did the job like they said they would. The vehicle was done on time and every time she goes into the business they are very professional.
This review was collected via phone interview by Customer Research Inc.

JC
Justin C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2014 Category: Collision
Justin said this business was quick and easy.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2014 Category: Collision
Jason said they had the work done on time. They explained the process and told him what they did to his vehicle. They took care of everything and made the paperwork painless.
This review was collected via phone interview by Customer Research Inc.

JB
Jerry B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2014 Category: Collision
Jerry said the service was very fast and his vehicle is in better condition than it was before. He received over the top service and his experience went better than he expected.
This review was collected via phone interview by Customer Research Inc.

JG
Jyothsna G.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2014 Category: Collision
Jyothsna said the repair was really good. It took the time estimated, however they called twice saying it would be ready earlier.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeff J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2014 Category: Collision
Jeff said everything went well, it was smooth and it turned out great.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2014 Category: Collision
Richard said this business did excellent work, it was quick, and they kept in contact with him.
This review was collected via phone interview by Customer Research Inc.

AP
Apurva P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2014 Category: Collision
Spoke with Shetal. She said they were very good at following up and keeping them informed of the process. The estimate was a lot lower than the final cost. The final cost matched other estimates received.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2014 Category: Collision
Matthew said he likes the customer service and the promptness.
This review was collected via phone interview by Customer Research Inc.

AD
Ann D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2014 Category: Collision
Ann said this business was responsive and the repair was done quickly
This review was collected via phone interview by Customer Research Inc.

SR
Susan R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2014 Category: Collision
Susan said she had no issues with this business.
This review was collected via phone interview by Customer Research Inc.