Heritage Body and Frame Pond Springs

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 1 year ago
Review for Heritage Body and Frame Pond Springs
Michael B. on 02/25/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Michael said it took a lot longer than he anticipated. He was not given a specific time frame of when his vehicle would be ready. There was no communication from the business during the repair process. The price was higher than what he was quoted. They put in a used part and charged him for a new one. He asked them to do some work and they did not do the work. He spoke with the manager and he offered to do some work for him but he told him it would be inconvenient for him. He found out his vehicle was ready for pick up by his insurance company. The business did not call to let him know his vehicle was ready. The receptionist was nice.
Category: Collision
Service Date: 02/12/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.