Raymond said he looked around for a business to work on his vehicle and when he chose this business it was for certain reasons, but he chose not to elaborate. When it came down to it, this business was no different then the other businesses he looked at and it seemed like as a customer the business would rather do what the insurance company wanted them to do, rather than what the customer wanted to do. He was not kept adequately informed during the repair process. When he would talk to an adjustor he would tell them to call him the next day to let him know about the progress of the work. But no one would ever call him back and he had to call the business.
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