Spoke with Kevin and Barbara. She said that the vehicle was 7 working days late because the paint was not blended, the edges were not sanded and it was peeling. She added that there is a lot of wind coming through the doors as well. She mentioned that she did not speak with the estimator. She said that she told them her husband was out of town but Steven kept calling her husband even after promising her that he would contact her. She mentioned that the only person she did not have a problem was the Enterprise guy who was very helpful. She added that she was not happy with the communication for the listed reasons. She stated that she will not recommend them to anyone for the listed reasons and she will not return.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer