Connie said she was not satisfied with the quality of the repair because they lost her licence plate. She was not kept adequately informed during the repair process, she had to call this business for information regarding the status of her vehicle. She was not satisfied with the business' communication, and she would not recommend this business for the above reasons.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Jason B. from Heritage Body and Frame Pond Springs responded on 07/04/2011 12:02 PM
We offered to reimburse the customer for their licence plate. (The Licence plate office will not allow us to go down for the Customer, or we would have.)Some times unfortunately the plates are destroyed or lost at the accident scene. And some times they are thrown out by the shop on accident when they are still attached to the damaged bumper.
Jason B. from Heritage Body and Frame Pond Springs responded on 07/04/2011 12:09 PM
This was a large two claim ( front and Rear) job. We had to rework some one else's very poor repairs( at no additional cost) in the same area just so we could do all the proper procedures to give the customer a solid warranted finish product. I feel a 1 star is much to harsh considering all the extra work and cost we had to incur so the customer would leave with a much better product than they came in with.
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