Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

493 Reviews

96% Would Recommend
Latest Review over 1 year ago

Reviews


RH
Randy H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2014 Category: Collision
Spoke with Carrie. She said the facility provided pick up and drop off service and they were really, really, really great. There was a little bit of a delay but it was not a problem at all.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2014 Category: Collision
Robert said this business had his vehicle in and out in three days.
This review was collected via phone interview by Customer Research Inc.

NW
Norman W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2014 Category: Collision
Norman said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

TW
Tim W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2014 Category: Collision
Tim said his experience at this business was good. The people were great and the price was fair.
This review was collected via phone interview by Customer Research Inc.

CW
Clifton W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2014 Category: Collision
Clifton said everything went smoothly with this business. They were really great.
This review was collected via phone interview by Customer Research Inc.

TC
Tawanna C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2014 Category: Collision
Tawanna said she has been a customer of the business for a number of years and they have always done an excellent job.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2014 Category: Collision
Richard said this business did a great job on the repair. It took 1 day longer than promised because they had to fix the broken windshield. When he went to pick up the vehicle, he noticed the windshield was cracked. They tried to get him to pay a reduced price to have it fixed. He said he was not going to pay for it because the crack happened while under their care. The manager accepted the issue and he finally was able to have the business pay for the damage.
This review was collected via phone interview by Customer Research Inc.

AJ
Adelta J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2014 Category: Collision
Spoke with John. He said he really appreciates how nice they were and how clean his vehicle was.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2014 Category: Collision
Spoke with Kathy. She said she was satisfied with the quality of the repair but there was a big dent left in her vehicle from hail damage which was missed.
This review was collected via phone interview by Customer Research Inc.

AJ
Art J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2014 Category: Collision
Art said they shoot from the hip, told him what was needed for them to do the job right, quoted a price and stayed under it.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2014 Category: Collision
Melissa said they did a great job on her vehicle and she's very happy.
This review was collected via phone interview by Customer Research Inc.

SD
Sean D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2014 Category: Collision
Sean said they went above and beyond for him. They kept his vehicle for three or four days because he did not have a ride. When there was a hailstorm in Austin, they took his vehicle in so it did not get damaged. This was the best experience he has ever had at this type of business. Brian and the receptionist were phenomenal and had fantastic customer service. They even cleaned his vehicle so it looked brand new.
This review was collected via phone interview by Customer Research Inc.

ML
Megan L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2014 Category: Collision
Megan said she always takes her vehicles to this business, she loves them. On this visit they did not clean the vehicle as well as they normally do.
This review was collected via phone interview by Customer Research Inc.

KC
Kayla C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2014 Category: Collision
Kayla said they are very efficient and have great communication. The lady at the front desk was extremely helpful when she was dropping her vehicle off. Her vehicle was 1 day late due to the business finding additional damage but it was not an inconvenience to her.
This review was collected via phone interview by Customer Research Inc.

LC
Leo C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2014 Category: Collision
Spoke with Kathleen. She said they did excellent work and as fast as they could. Her vehicle looks wonderful. She would go back to this business if needed.
This review was collected via phone interview by Customer Research Inc.

MD
Marvin D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2014 Category: Collision
Spoke with Martin. He said the quality of the work was good but they did not check underneath his vehicle for any additional damages. They could have had his vehicle lifted up on their machines to check. They were helpful and they took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JW
Jim W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2014 Category: Collision
Jim said they do high quality work and have excellent customer service at this business. Drew and Terry are very proficient.
This review was collected via phone interview by Customer Research Inc.

MW
Mildred W.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/28/2014 Category: Collision
Mildred said this business caused unnecessary damage to her vehicle. They put scratches on it. They broke a cover to her light. She has to take her vehicle back to them to get this fixed. She was not satisfied with the repairs because the molding they fixed was not attached properly and she has to take it back to have it done right. She got her vehicle when they promised but it had the unnecessary damage done to it so it was not actually ready. She was not kept informed at all. They did not contact her at any time. She would not recommend them to others due to this experience.
This review was collected via phone interview by Customer Research Inc.

MN
Matthew N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2014 Category: Collision
Matthew said the overall experience was good due to everyone being helpful and friendly.
This review was collected via phone interview by Customer Research Inc.

DL
Dana L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2014 Category: Collision
Dana said they were exceptionally good from start to finish. It went above and beyond.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 81 - 100 of 493 in total