Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

493 Reviews

96% Would Recommend
Latest Review over 1 year ago

Reviews


EM
Edward M.
Texas
Verified Customer
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09/19/2013 Category: Collision
Edward said this business did a good job and in the time he needed it done.
This review was collected via phone interview by Customer Research Inc.

MB
Michelle B.
Texas
Verified Customer
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09/17/2013 Category: Collision
Michelle said she has always gone to this business and has always been satisfied with their service. They have always done good work.
This review was collected via phone interview by Customer Research Inc.

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Robert C.
Texas
Verified Customer
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09/12/2013 Category: Collision
Robert said the business is superior in quality. The frame work was great. Once the vehicle was taken apart additional damages were found, which delayed the repair process 2-3 days.
This review was collected via phone interview by Customer Research Inc.

GR
Gail R.
Texas
Verified Customer
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09/12/2013 Category: Collision
Gail said there weren't any issues and she was very happy with the work. The staff was friendly. She doesn't recall if she was given a time the vehicle would be ready. The repair process seemed a bit long. The business had to go back to the insurance company to get additional work approved.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Jarrell, TX
Verified Customer
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09/04/2013 Category: Collision
Jason said the business did a great job. Brent went above and beyond for him. Brent was able to get original factory parts for the cost of replacement parts. Overall, the business exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

DK
Debbie K.
Austin, TX
Verified Customer
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08/31/2013 Category: Collision
Debbie said she uses this business all the time. They are always reliable and do good work.
This review was collected via phone interview by Customer Research Inc.

TS
Teresa S.
Austin, TX
Verified Customer
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08/30/2013 Category: Collision
Teresa said that everyone was friendly and they did a good job.
This review was collected via phone interview by Customer Research Inc.

LW
Lloyd W.
Cedar Park, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2013 Category: Collision
Lloyd said they did a good job and he has been there before.
This review was collected via phone interview by Customer Research Inc.

KH
Ken H.
Cedar Park, TX
Verified Customer
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08/24/2013 Category: Collision
Ken said Heritage Body and Frame was the best business of its kind.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Texas
Verified Customer
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08/14/2013 Category: Collision
Mike said the people at the facility were very customer service oriented and they were very helpful. He said there was a 15 minute wait because there was some confusion about resetting the perimeter sensors on the vehicle. Drew was phenomenal. He chose this facility based on online reviews he found on Google.
This review was collected via phone interview by Customer Research Inc.

JB
Justin B.
Texas
Verified Customer
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08/09/2013 Category: Collision
Justin said he really appreciated the customer service. The staff was very friendly and honest. As a result, Justin stated he felt comfortable bringing his vehicle to the business for his repair service needs. The repair service was one day late. The reason for the delay was that they simply needed additional time to complete the repair service.
This review was collected via phone interview by Customer Research Inc.

CL
Cheryl L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2013 Category: Collision
Cheryl said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Texas
Verified Customer
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08/01/2013 Category: Collision
Brian said he had a very good service experience, and the job was done properly and on time.
This review was collected via phone interview by Customer Research Inc.

DP
Daniel P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2013 Category: Collision
Daniel said the facility was able to work with his schedule and the vehicle looked magnificent when it was done. Also, the staff was very friendly. The repair was 2 days later than promised. He was out of town and called them but they did not contact him during the latter part of the repairs.
This review was collected via phone interview by Customer Research Inc.

TV
Thomas V.
Texas
Verified Customer
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07/31/2013 Category: Collision
Thomas said he was recommended to this business in the past and was very pleased with the service he received so he always brings his vehicle here for service now.
This review was collected via phone interview by Customer Research Inc.

TC
Tyrena C.
Texas
Verified Customer
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07/13/2013 Category: Collision
Tyrena said the staff provided a great repair service along with good communication.
This review was collected via phone interview by Customer Research Inc.

GH
Greg H.
Texas
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2013 Category: Collision
Greg said his experience with this business was very poor. He said when this business told him his vehicle was ready it actually was not and he drove off during the night with no running lights in the back and no dashboard lights. This business had his vehicle ready two weeks late due to a parts delay and they did not follow up with him about his vehicle. He said any time he needed to know what was going on with his vehicle he had to contact them.
This review was collected via phone interview by Customer Research Inc.

EL
Eric L.
Texas
Verified Customer
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06/26/2013 Category: Collision
Eric said he is still hearing noises in his door so he called the business. He is bringing the vehicle back next week so they can tighten up the repair. His vehicle was on time for delivery and the business fixed all other repairs.
This review was collected via phone interview by Customer Research Inc.

ER
Eric R.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2013 Category: Collision
Eric said this business did a great job of repairing his vehicle, but the communication could have been better. He said he had to call a lot to find out about the status of his vehicle.
This review was collected via phone interview by Customer Research Inc.

ZM
Zachary M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2013 Category: Collision
Zachary said he is always treated well at the business. He received a good deal and an overall great experience.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 141 - 160 of 493 in total