ReScore Reviews™ (14)
Thank you for the response. Trust is an important word for us to hear. It reassures us that we are doing things right. Thanks for your response.
Thank you for such kind words and the great rating. I'm happy to hear our folks are doing such a wonderful job. We appreciate your business!Jessica Dalton
Parts & Service Director
That is certainly a nice comment and we appreciate it. Thanks for the comment and thank you for your business.
I can only apologize for the lack of the phone call. It is part of our process to insure the highest quality of customer service. Seems like we let you down on that one. Maybe once we have our expansion done the summer we will have room to wash cars for customers when they request it.
That is a great way for me to start my day.
That is a great comment. So glad that we have fulfilled your expectations for a repair facility and we appreciate the loyalty in purchasing a new vehicle.
I am trying to figure out a solution for you.
We are only as good as our Parts Department, and we have the best. Thanks for taking the time to respond and thank you for your business.
Will be back. What more can we ask for? Thank you for responding to the survey. We pay alot of attention to our customers and their comments. Thankl you for responding but most of all thank you for your business.
Well it just doesn't get any better than that. We always look forward to your visits, and we really appreciate your business.
Thank you for that response. I will certainly pass that along to our technicians. Thank you again for taking the time to respond and most of all thank you for your business.
Thank you for taking the time to respond to our survey. In this busy world it is sometimes hard to find time for things like this. We so appreciate when our customers do think of us and fill these survey's out. It helps us get better at our jobs
I also enjoyed talking with Loren Venter , she was very friendly and gave me the necessary information to contact her when I am in the market for a new car. I will also share her name and Herrnstein to family members and friends who will be shopping for new vehicles .
Well those are nice comments, I will certainly pass them along to the sales department. Thank you so much for responding and thank you for your business.
Nice friendly people
Quick to explain what's up
Thank you for those kind words. We get alot of those with Paul as our Service Advisor. We thank you for your time, and we mostly thank you for your business.
Thank you so much for the response. We really do use these responses as training tools for all of the service employees. Thank you so much, we really try and be a friendly place to shop.
What nice comments to make. It makes me blush. I will certainly pass on the good news to all involved. We apprciate you so much as a customer. We look forward to your next visit.
Thank you so much for responding We appreciate the time it took for you to submit this, but most of all we appreciate your business.
I can only apologize for the online scheduler and our website. As the service manager we have no control over that. But, so that you realize this doesn't fall on deaf ears I will bring this up at the next management meeting and see if a better website and scheduler could be updated.
This will be a small request but a 3 star rating is just a terrible rating here at Herrnstein, and maybe 3 is what you thought of this service. However, if it wasn't your intention of giving us a really low rating if I could request a rescore to 4.
No matter the rescore we appreciate your time and we mostly appreciate you as a customer.
Great Service. It is a good way to start my morning. Thanks