ReScore Reviews™ (13)
Thanks so much for that response. We appreciate your business and we always look forward to your return.Jeff Coleman
Thank you for taking the time to respond. We are all blushing after reading those comments. We do use these responses to help insure that we are giving the type of service that you deserve.
Once again, thank you for your time and most of all thank you for your business.
Well you are part of the family, "The Herrnstein Family". We take customer service serious around here. Thanks for being so gracious with your response and thank you so much for your business.
Comments don't get much better than that. Thanks for taking the time to respond and thanks for your business.
Thank you for taking the time to respond to our survey. To answer your question we do stock tires, and if for some reason we don't have them in stock we will get them in many times the very same day. In alot of cases we give you a vehicle and when your car is ready we call you and you come back and pick them up.
As far as resetting your onboard computer that should have been done. We have changed our procedure here and during that week we did miss a few. I am sure it will not happen again.
Again, thanks for your time but most of all thank you for your business.
Those are all good things to hear. Thanks for the comment and thank you for your business.
Thank you so much for that response. We appreciate your response and we appreciate you as a customer.
Well that's okay we do our job to inform you, and we never try and push those sales. We appreciate that you are here and we appreciate your business.
Thank you for responding to this survey. We do use this information and rating to make us a better place to shop. Thanks again for your time and your response, but most of all thank you for your business.
Thank you for taking the time to respond. We use this information to help us continue giving great customer service. If we ever let you down let me know. Until your next visit, thank you so much for your business.
That is a wonderful comment for me to read this Wednesday morning. You have no idea how much that means to us here.
Thank you for responding to our survey and thank you so much for your business.
Well thank you for all those kudo's. We always look forward to seeing you as a customer. We appreciate your business so much.
Thank you for taking the time to respond to our survey. We appreciate that you honored us with a 5 star rating. You cannot imagine how important that is to our organization.
So again thanks for your time, but most of all thank you for your business.
Thank you so much for responding to our survey. We really do use this as a measuring stick on our performance. Thank you for that response but most of all thank you for your business.Jeff Coleman
Thank you for your time to respond to our survey. We love having our customers respond to us. Thank you again for your time but most of all thank you for your business.
Wow, you make us blush. All kidding aside Paul has so many customers that love him. We appreciate and love him also.
Well in our next meeting with the ownership I will bring that up. I know that if you purchase a set of tires from us they are rotated everyother oil change at no charge. Thank you for your response and most of all thank you for your business.
Well, it certainly appears you have had a bad experience here at Herrnstein Hyundai. We have this happen so rarely that it puts us in shock. I will do my best to address this situation and possibly correct what I believe to be an unfair description of your situation.
When the vehicle was scheduled in it was sent here to address the check engine light. It had 2 codes present in the history both of which were codes specifically pinpointing the timing chain. Most timing chains are replaced somewhere between 60 and 100 thousand miles. When you were given the estimate of what was wrong with your vehicle you were not available, and you returned the phone call approving the work. It was at that time you notified Paul that the cruise control was not working. You were told that the chain sometimes can cause that, and I agree with you that was a pretty weak explanation. We proceeded to complete the work that you approved. Timing chains are not like replacing a sensor, they take time by well trained personnel to accomplish this.
I agree that the work we did, didn't solve or for the most part address the cruise control issue. I believe that I was very clear letting you know that the cruise control would be taken care of.
You did call and we came to an agreement on what you would be refunded and that the $$$ amount that I was proposing was the most that I could do without the Director of Service and Parts to approve. The dollar amount was $367 and we would fix the cruise control at no charge. I thought that it was a fair offer.
I truly am embarrassed that we have such a terrible response to our survey. I have never had anyone this put out with the service here and I would like to do anything to appease the situation.
Tell me exactly what you want and let me see if I can make that happen. Again this will not be my decision, but rather the Director of Service and Parts, and possibly the ownership.
Nice comment and thank you so much for your business. We always look forward to your business.
That makes us feel great to hear reviews like that. Paul is an exceptional service advisor. He is loved by everyone.