ReScore Reviews™ (25)
I hate having a dissatisfied customer. I am not sure why you have a bumping sound. It does appear that you have some type of tire issue but I cannot tell for sure unless we look at them again the next time you come in. If you will ask for me I will make sure we get to the bottom of this issue. As far as the tires being rotated, you did purchase a Herrnstein Oil Club package which does not include a tire rotation. I hope that was defined when you puchased the oil changes. Just let me be aware of your appointment and I will look into any and all of these issues. We do appreciate your business and we want to maintain it for the future.
I am sorry you are disgusted. I was actully here and the one that gave you the free car rental. The tech was not here and for that I am sorry. You should have never been scheduled for that day. To make up for it I gave the the loaner car. Then sent a lot attendant to your house so that you didn't have to make the trip back in. I am sure you appreciated that. As far as the remote start you don't have to use the key to enter the car. You just need to hit the remote start button and that unlocks the vehicle. All of the paperwork and instructions are in your vehicle. If you need further assistance in going thru the directions let me know. Thanks for your business even if we have let you down.
You need to bring the vehicle here so we can look at the leak. I will address the fingerprints with the technician that worked on your vehicle. Please call me. You will not need an appointment and I will take care of thios personally.
I understand that you were not pleased with how your service day went with us. The service crew is trained on dealing with confrontational customers and looks like this time they fell short. I wish there was something we could do about your parts not being available. From our standpoint if we can't get them then we just can't get them. That doesn't help your car out, but I am sure that you had been offered a loaner vehicle. If you were not that will upset me. When your short block comes in we will get right on it. Until then I will have to beg for your patience. We really will get this all resolved. Hoping that we can keep you as a customer.
I definately feel terrible about the experience that you had. I will definately talk with Erick and let him absorb what you have put in print. I will also talk with sales and find out just how they approach customers on the oil change club. Until I get back with you feel assured that this did not fall on deaf ears.
I am sorry that you had that experience. I had the understanding the door panel did not fall off, that would really be impossible to do. The story I got was you took the panel off and when doing that did not know that the regulator was attached by a bracket that was then broken when the panel was taken off. Does that sound like what happened. If not let me know your side of the story.
I have spoken with our representatives from HMA and I would like to make you an offer. Contact me if you are interested. I could offer you a refund of some of the $$$$$ and in return you would have to rescore the sure critic that you gave to us. I confirmed with HMA that the part would not be covered under their warranty yet Herrnstein can do something about it if you are willing.
Thank you for noticing all of those things. We appreciate the response and we appreciate your business.
We will not let you down.
I know there was a mixup on our part about your scratches on your vehicle. I am sorry that it happened, but it did and we want to move on with addressing your issue. Please let us know when you can make it here and we will once again schedule the detail shop to buff the scratches from your vehicle.
Thank you for responding. We always like hearing back from our customers. You have been a valued customer for a long time. And even when we might have let you down you have continued to be a great patron. Thank you so much for the response and once again thank you for your business.
I am looking into this issue. I called you the other day and left a message. I would love to talk with you about this eperience and see what we can do to make your next visit a better one.
I wish I could come up with some kind of excuse but there are none. We did a 953 ECU update on your computer. When you got it back that update created a condition called fail safe. We are currently awaiting HMA which is the authorization arm of Hyundai to tell us what is next. We do have another vehicle if you would prefer being in one of our vehicles. I understand that you are in a vehicle that we rented from Hertz for you.
Let me know if you would like to swap out. I will not give this vehicle away until Monday. You could pick it up today before 5 or tomorrow 8 to 5.
You know, I have no excuses. I did see that the appointment that you had was taken at the Chrysler store and that is where they were expecting you for some reason. Why you got that phone call I will never know. Obviously it was some kind of error on our part. Please forgive us for this visit.
What would you like for me to do to make up for these errors. I could offer you an incentive for changing this survey to a 4 or 5.
Thank you! We appreciate your business!