Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

( 2415 Reviews )

ReScore Reviews™ (56)

ReScore
Overall Rating 4.5892848/5Overall Rating 4.5892848/5Overall Rating 4.5892848/5Overall Rating 4.5892848/5rating 4.5892848
Original
Overall Rating 2.2321421/5Overall Rating 2.2321421/5rating 2.2321421rating 2.2321421rating 2.2321421
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


CG
Christine G.
Bear, DE
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
customer service
Always great customer service and always satisfied with the service they provide

JM
Joseph M.
Newark, DE
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Great service every time
My wife and I both own Hyuandi's! Thanks to Donna and the rest of the team for great service every time!

Verified Customer
Bear, DE
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Communication
Communication from my service rep was prompt and clear

Verified Customer
Wilmington, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Exceptional Service
Hertrich Hyundai of New Castle has provided me with exceptional service over the last 13 years since my first purchase. I can't imagine trusting anyone else to care for me and meet my car care needs as they do. I consider them family!

BP
Barry P.
New Castle, DE
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Santa Fe service visit
The service staff were all friendly, professional and efficient. We have been coming here for over 10 years and have so far been extremely satisfied with both the sales and service staff.

CS
Candice S.
Smyrna, DE
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great Service!!
Great customer service!! #CarwashAddedBonus

JG
John G.
New Castle, DE
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
good service
Everyone from the service rep to cashier was great

RB
Ronald B.
Bear, DE
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
What title?
Donna always does a great job encouraging the mechanics to make sure the customers ae going to be happy and coming back.
I hate these surveys. You should have a back key so I could see why it has 4.6 not 5.0. Please ignore the 4.6 and make it 5.0.
Thanks R Brown
JEFF T. from Hertrich Hyundai of New Castle responded on 11/18/2019

Thank You!


Verified Customer
Maple Shade, NJ
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great Service
Your treated like family and not a number. The work on my car is fast and affordable.
JEFF T. from Hertrich Hyundai of New Castle responded on 11/18/2019

Thank You!


ML
Mary L.
New Castle, DE
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Sonata service
Excellent, thorough, prompt
JEFF T. from Hertrich Hyundai of New Castle responded on 11/18/2019

Thank You!


Verified Customer
New Castle, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
my Elantra
great service, friendly staff
JEFF T. from Hertrich Hyundai of New Castle responded on 11/18/2019

Thank You!


SW
Susan W.
Swedesboro, NJ
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Service Appt.
I was amazed at how quickly and efficiently my car’s service was completed. Great service department and very nice people!
JEFF T. from Hertrich Hyundai of New Castle responded on 11/18/2019

Thank You!


Verified Customer
Newark, DE
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Donna
Donna went out of her way to help me and get me in the day I called with a problem for my car.
JEFF T. from Hertrich Hyundai of New Castle responded on 11/11/2019

Thank You! 


MS
Marcus S.
Wilmington, DE
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
car service
great job
JEFF T. from Hertrich Hyundai of New Castle responded on 11/11/2019

Thank You!


AB
Amanda B.
Newark, DE
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Stellar Service
Service here was much better than at my last dealership - explained the service to me, went over the results of my inspection, and even washed my car. I also heard the service advisor dealing with other customers respectfully, patiently, and with respect to their needs. Will definitely be back to Hertrich.
JEFF T. from Hertrich Hyundai of New Castle responded on 11/11/2019

Thank You for the fantastic review!! We really appreciate the 5 Star survey and the kind words! We look forward to being your service center of choice!

Jeff Trnka
Service Manager


Verified Customer
North East, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2019 Category: Service
Could have been 5 stars
Ok
JEFF T. from Hertrich Hyundai of New Castle responded on 11/18/2019

I have asked your advisor to reach out to you about your maintenance needs- from what I could see on your repair ticket you are current. 


SW
Stephanie W.
New Castle, DE
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great service as always
They are always so helpful when I go there and everyone is also so nice. Highly recommend!!
JEFF T. from Hertrich Hyundai of New Castle responded on 11/07/2019

Thank You for the great review!


SA
SYLVESTER & ROXANA A.
Smyrna, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
THANK YOU LUIS ORTIZ for our 2019 Hyundai Tucson
My husband and I can't give enough kudos and high-fives over the amazing service and special attention provided to us by Luis Ortiz, Sales & Leasing Consultant at the Hertrich Hyundai - New Castle location.

Our circumstances were unique due to our desire for a trade-in of two vehicles to downsize into one! However, Mr. Ortiz worked out an excellent deal that blessed us to drive back home, the very same day of our appointment, in a 2019 Hyundai Tucson in our favorite color!

We trusted Luis Ortiz to "make it happen"...and it DID!!"

TB
Teletha B.
Wilmington, DE
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Thank you for help.
Good services thank you.
JEFF T. from Hertrich Hyundai of New Castle responded on 11/01/2019

Thank You for the Great Review!

Jeff Trnka


KW
Kevin W.
Christiana, DE
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great Service and Service Staff
It always come in on budget and on time. How many businesses can do that? Hertrich Hyundai does.

Always 5 start service and performance!
JEFF T. from Hertrich Hyundai of New Castle responded on 11/07/2019

Thank You for the great review!!