Hertrich Hyundai of New Castle

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302-323-1100
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Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2015 Reviews

5 star
76%
4 star
12%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (47)

ReScore
Overall Rating 4.5106404/5Overall Rating 4.5106404/5Overall Rating 4.5106404/5Overall Rating 4.5106404/5rating 4.5106404
Original
Overall Rating 2.1063819/5Overall Rating 2.1063819/5rating 2.1063819rating 2.1063819rating 2.1063819
92% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews

Verified Customer
New Castle, DE
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great place to buy a car
Quick, organized service. Polite staff kept me informed. Free car wash with service.
Recommended
GL
Gary L.
Wilmington, DE
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
service
i had a very efficient experience when i had my car serviced and my employee, Donna, was very friendly, knowledgeable and courteous.
Recommended
LK
Lester K.
New Castle, DE
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Service person
Joe was great and very friendly. He got the service order wrote up and had us out of there very quickly. As so as our car was ready for us he called to let us know plus he went over the inspection sheet with me. Great job !
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You!! I will pass your kind words on to Joe!!

Jeff Trnka

NP
Nancy P.
Newark, DE
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Every one is so nice, always have a good experiance
hardly any wait time
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You- Glad we were able to take care of your car so quickly!!

Jeff Trnka

BM
Barbara M.
Middletown, DE
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service
Very responsible, quick and professional. I also was treated to a car wash.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You!! We do appreciate the 5 Star Review!!

Jeff Trnka

AZ
Anthony Z.
Penns Grove, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Recall
Great Service
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You!!

Jeff Trnka

LS
Lorraine S.
Newark, DE
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Excellent service
I received excellent service in a timely manner
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You for the Excellent Review!!

Jeff Trnka

EG
Erin G.
Mantua, NJ
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Joe Grillo
Joe was the perfect example of superb customer service. He was organized, professional, and rather knowledgeable on the task at hand. I appreciate his enthusiasm in helping me, especially first thing in the morning. I was able to start my work day in your waiting area and he was a true please to watch some he worked.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

I have passed your kind words onto Joe!! Thank You so much!!

Jeff Trnka

AM
Annette M.
Wilmington, DE
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
They show they care about you and your car
They are very kind to the customer and polite and nice Manners
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

We really do care!! Thank You for the kind words and great review!!

Jeff Trnka

Verified Customer
Middletown, DE
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Over an hour waiting for car to enter the service bays
I brought my Santa Fe for a software update. I made the appointment online the previous week.
I was watching where I parked the vehicle to see when it was driven to the service bay. Over an
hour later, car was still sitting in the lot. I assumed that it was low priority since I did not purchase
the car at Hertrich. My total time waiting was a good 90 minutes. The service advisor was very
friendly and knowledgeable so I will give the service department credit for that. I will return for
future recalls but will be the extent of my business at Hertrich Hyundai.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/21/2019

Sorry for the extended waiting period, We do try to keep appointment times as close to the time we predict we will be able to bring the vehicles into the shop; However, its hard to predict what the vehicle before yours may need and that can set things back. We truly appreciate the 4 Star review and hope you will give our knowledgeable service department a second chance to prove we are a 5 Star operation.

Thank You

Jeff Trnka

RA
Rachel A.
Wilmington, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2019 Category: Service
Takes too long
Sorry. But an oil change should not take two hours.
JEFF T. from Hertrich Hyundai of New Castle responded on 03/20/2019

I left a message on your voice mail. I would love to speak with you about your recent service visit to find out what took place in order to improve upon the experience. I agree that an oil change should not take two hours! Please give me a call! Thank You!

Jeff Trnka
302-323-1100

JW
Joseph W.
Bear, DE
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Genesis transmission
My service representative Charles was incredible. He communicated and updated me every step of the way. With this issue there warranty involved and Charles and team handled it superbly. Kudos
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

So happy we were able to assist!! Thank You for the 5 Star review!!

Jeff Trnka

MS
Michele S.
Mickleton, NJ
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent people to deal with !
I’ve bought 3 cars from them, does that tell you anything? Keep up the good work Hertrich Hyundai !
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You!! We truly appreciate the 5 Star Review and your continued trust in Hyundai and our service!!

Jeff Trnka

Verified Customer
New Castle, DE
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Warm Customer Service
Always take great care of my vehicle, will be back soon.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/25/2019

Thank You- We will see you for your next service!!

Jeff Trnka

ML
Mary L.
New Castle, DE
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service
The service was great.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/18/2019

Thanks for the great survey!!

Jeff Trnka

KR
Kenneth R.
Townsend, DE
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Excellent Service
Hertrich Hyundai has always provided us great service with fair and honest service advisors. The job is always done right the first time. Never any hassles
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/18/2019

Hassle should never be part of our service!! Thank you so much for the 5 Star survey and your continued patronage!!

Jeff Trnka and your Hertrich Hyundai Service Team!

TV
Toni V.
Deepwater, NJ
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Friendly service
I went in asked about a noise. I was showed and car was compared to another. I got an oil change which was quick. I also got a free complimentary car wash.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/18/2019

Thank You for taking the time to complete our survey! We do strive for 5 Star service and hope to prove that with your next visit! If you do have any questions about your Elantra please give us a call.

Jeff Trnka

PS
Pamela S.
Hockessin, DE
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Squeezed Me in at the Last Second.
They were fixed my car on the day that I asked.
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/18/2019

Thank You very much!!

Jeff Trnka

MM
Michael M.
Bear, DE
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
clean, friendly people !!
Customer service was very personable and caring. The service advisor that helped me Donna Noonan was very caring and informative
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/18/2019

Thank You!! We appreciate the 5 Star survey and kind words!!

Jeff Trnka and your hertrich Hyundai Service Team

Verified Customer
Wilmington, DE
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
N/A
Everybody was very nice
Recommended
JEFF T. from Hertrich Hyundai of New Castle responded on 03/18/2019

Thank You Very Much!!

Jeff Trnka