Hertrich Hyundai of New Castle

Amazing Service Department with Meghan & her manager leading the way. I cannot begin to tell you how easy they were to work with, keeping me in the loop every step of the way & saving my 2011 Hyundai Sonata from being sold to the salvage yard.
This story is too long for this small box to even get into all of it, so I’ll just say this - these 2 employees should be highly valued by Hertrich, as they went above & beyond saving my family & I a great deal of frustration & misfortune. They weren’t able to sure if the engine recall would be approved, but they still communicated to me in an honest way the entire time. Even the day after they helped me through a stressful engine recall, I had an issue with my head light & without hesitation they asked me to stop back over & the manager took time out of his busy day to personally help me get the lights in order so I could renew the tag that day.
I was honestly done with buying Hyundai’s forever after this vehicle (bc of the constant recalls & issues I’ve had only with 97k miles on the car as the original owner), BUT this satisfactory customer experience really tilted the decision back favorably. As the manager said, “people think sales is the most important part of a dealership & it is important but it’s the service & customer experience that really solidifies a customer & makes them a long time loyal customer.”
I am an Insurance agency manager that works in a car Dealership, so I’m somewhat familiar with the industry & I’ve seen good & bad employees at work everyday. However, these two individuals should be highly valued & I hope they know how much I really do appreciate their effort & I hope they know how valued they are at Hertrich Hyundai. Thank you!

Good communication over the phone and in person by the staff. Will definitely be using them in the future for service.

Got me rolling again .

Good service

My 2011 Hyundai Elantra was brought to Hertrich and lots of work needed to be done. Once it was assessed Service Representative (Megan) helped us sort through the repairs suggested by the service dept. I think we basically had just about everything they suggested done. We had the work done and were pleased with the repairs, however we had to bring it back for another look which the Service Manager (Jeff) became personally involved with to make sure the repairs done were to our complete satisfaction. Jeff scheduled us right away, sat down to talk to us about issues and concerns we had and took charge of making sure the repairs that were performed were the ones recommended and that our car was given excellent care. While the car was in the shop I mentioned how to Jeff that some time ago we lost sound from the radio in the car. When we got the car back were convinced the car indeed receive the care it needed and Jeff also took care of the radio without sound. He took care of that as a courtesy for me being a repeat customer which I greatly appreciated. I bring my car to Hertrich because they are fair and conscientious when it comes to your car and I'm convinced they take care of your car as if you were a family member. I highly recommend them for service and don't forget their sales department should you go there looking to buy a new car. I feel confident in bringing my car to them and would like to thank Megan and Jeff for making the service experience a great one!

It’s a great place to get my car’s maintenance done. They are very helpful and they answer any questions I might have and check any concerns I might have about my vehicle.

The staff made everything easy. No hassles.

Megan was professional and kept me updated on the repair process

Thanks for your great service

Service department associates are friendly and professional.

The service was exceptional, staff couldn’t be nicer.

Everyone is very friendly, helpful and explain everything well

I appreciated the usual good, timely service but especially appreciated everyone wearing masks, social distancing and cleanliness.

Keep up the good work

Its because if your service advisor Cecil Wilson