Hertrich Hyundai of New Castle

Always great customer service and always satisfied with the service they provide

My wife and I both own Hyuandi's! Thanks to Donna and the rest of the team for great service every time!

Communication from my service rep was prompt and clear

Hertrich Hyundai of New Castle has provided me with exceptional service over the last 13 years since my first purchase. I can't imagine trusting anyone else to care for me and meet my car care needs as they do. I consider them family!

The service staff were all friendly, professional and efficient. We have been coming here for over 10 years and have so far been extremely satisfied with both the sales and service staff.

Great customer service!! #CarwashAddedBonus

Everyone from the service rep to cashier was great

Donna always does a great job encouraging the mechanics to make sure the customers ae going to be happy and coming back.
I hate these surveys. You should have a back key so I could see why it has 4.6 not 5.0. Please ignore the 4.6 and make it 5.0.
Thanks R Brown

Your treated like family and not a number. The work on my car is fast and affordable.

Excellent, thorough, prompt

great service, friendly staff

I was amazed at how quickly and efficiently my car’s service was completed. Great service department and very nice people!

Donna went out of her way to help me and get me in the day I called with a problem for my car.

great job

Service here was much better than at my last dealership - explained the service to me, went over the results of my inspection, and even washed my car. I also heard the service advisor dealing with other customers respectfully, patiently, and with respect to their needs. Will definitely be back to Hertrich.

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They are always so helpful when I go there and everyone is also so nice. Highly recommend!!

My husband and I can't give enough kudos and high-fives over the amazing service and special attention provided to us by Luis Ortiz, Sales & Leasing Consultant at the Hertrich Hyundai - New Castle location.

Our circumstances were unique due to our desire for a trade-in of two vehicles to downsize into one! However, Mr. Ortiz worked out an excellent deal that blessed us to drive back home, the very same day of our appointment, in a 2019 Hyundai Tucson in our favorite color!

We trusted Luis Ortiz to "make it happen"...and it DID!!"

Good services thank you.

It always come in on budget and on time. How many businesses can do that? Hertrich Hyundai does.

Always 5 start service and performance!