Hertrich Hyundai of New Castle

No complaints

It is very nice to just have your car service while you wait and relax.

I came back to Hertrich after a few years hiatus ONLY because of the convenient location to my new home. I was very impressed with the customer service reps'. They were obviously new since my last visit a few years ago and were VERY attentive to my service needs. I truly felt treated with respect and a valued customer and not just another number or a nuisance as I have felt in the past. Donna was my rep and I would always look for her to handle my future appointments. Thank you Donna for your professionalism and making feel like I was your only customer.
Thank you to Joe for taking care of my wife's car with the same professionalism and courtesy. My wife could not stop raving about how nice you were to her. I concurred with her from our conversations you and I had.

I highly recommend Donna and Joe to any Hyundai customers to take care of the maintenance on their vehicles.

Thank you Donna and Joe again.

Looking forward to our next visit.

Joe

Wonderful .

The gentleman that serviced my vehicle was friendly & efficient. I will definitely bring my car back to be serviced when needed.

Service of oil change and tire rotation took along time.

Prompt greeting upon arrival. Friendly staff and clean waiting room area. The car wash is an extra bonus!

Everything was better than what I had expected. Great service!

Service was done as promised

Despite having my vehicle repaired multiple times for the same problem with no end in sight, the dealership has been better with updating me about the progress with my vehicle unlike corporate!

They always tell you up front what needs to be done to your car and do not haggle you into getting a service that you cannot afford at the time.

Great service

They were very friendly and did the recall. And help and let me know if there was anything else that need to to be addressed. They are a great team of advisors.

ok but not breat

What makes this place so great is the people that works there. Always great you with a smile or hello, and while my car was being serviced I would get a phone call from time to time explaining in detail what was going on. The service advisor I delt with was Charles Santana he's very good at what he does.

Great service! Donna did a great job explaining all that was done.

They are ready when i arrive . No long wait . Friendly .

Joe is always friendly, professional, and communicates well with customers. Service has been 5 star. I give the brand 4 stars because I have a fairly new car, 2017, but have been at the dealer multiple times for a technical issue that does not currently have a resolution although they are working on it. The situation is unfortunate. I had Volvos before switching to Hyundai. I did not have issues at all with my Volvos until they were over 10-16 years old, respectively.

My rear brakes were replaced and PVC valve. However one bulb was replaced at $42 ! I didn’t question the price of the other work on my vehicle. But the price of that bulb replacement is hard to believe. I appreciate the courtesy car wash ! I will be back in 6 months for my routine maintenance. Also a wiring harness was replaced at no charge which made my engine light go on. This harness was covered under Warranty Thank you.

I give this dealership 5 stars for the way they treat people and the situation we bring to the establishment