Verified Customer
Hi Tim, Thanks for providing us feedback. We apologize if anyone may have come across as unpleasant. That is certainly not normal for us. With regards to the cost of the part, it is true you can find something less expensive online or perhaps in a big box store. However, we purchase our parts from a vendor that helps back our OEM 4yr/48k parts and labor warranty. We recognizing that different clients have different priorities. Being that comparable quality parts sometimes can be found for less expensive as with many purchases online. We are willing to perform a repair with customer purchased parts without a warranty if that may be of interest. We are competitive on our labor rate, many dealerships in town are $115 to $120 per hour. With our 10% first-time customer discount or one of the area discounts the effective labor rate is usually $98.10 per hour. We appreciate your business and hope to see you again.