Lets start by telling the truth . Your car was actually on the schedual for Thursday 9/26/2019 . Your car was dropped off a couple of days before that. You had driven the car as long as you could,the brakes were grinding metal on metal. We test drove your car onThursday afternoon , we had it up in the air and the the wheels off to give it a proper inspection . Not only did you need the brakes done, your right rear axle seal has been leaking grease so it will also need the axles removed and the seals replaced . I was about 2 minutes from calling you friday morning when you called , I had a complete estimate done and the parts all lined up . When I called you back you were rude and demanding. I tried to appolized for not getting your car done on Thursday and tried to explain that the Technicians had all been tied up on prior jobs that took longer than was expected. As I said you car was in the shop , the parts were lined up and I actually had 2 of my technicians set up to work on your car as soon as I got off of the phone with you so it would be done before the end of the day on Friday . You continued on by stating that we are not the only place around and you have other places that you can take your car . I told you I was going to put the wheels back on it and for you to come and get it and hung up on you . In your review, the fact that I live next door has nothing to do with what goes on at my shop ,so I don't know what you point was .
I am fully aware that you and most of my customers need their vehiles to get around on a daily baises and it is not just a luxury.
My Guys are all very good Technicians , every one of us is working as hard as possible . We work late on some nights and on weekends to keep up and give good service . Sorry for the problem , I hope you find somewhere that you will be happy with .