ReScore Reviews™ (5)
I’ve had great service from Mike and his team and will definitely be back.
However, I've noticed the prices creeping up on standard services such as brakes and other services. Unfortunately, the prices are likely to make me shop around more aggressively.
Thank you for your rsponse, Michael. We are happy to hear that you are satisfied with our work. However, our prices have not increased for at least 6 years. We have had the same price on maintanence services for a very long time. Anytime you have a question, just ask us at time of service and we will be happy to show you.Holden's Automotive
Thank you Greg for bringing your vehicle back in for us to rectify the noise issue. Although we did hear a noise from the struts, that was not all the issues and we apologize for not catching that the first time. Gary spoke to you after you picked up your car from us the second time and you said that all noises were gone so thank you for allowing us to correct the issue. Although we are not perfect, we are always going to be fair and honest. If there is ever any issue in the future, just commuicate that to us and we will correct it.Holden's Automotive
I apologize for the confusion Marianne. As I said in our conversation about this, we have not eliminated that part of our service. We only have 4 people in our shop so we dont just assume people need a ride home. Customers have to ask for a ride and we will do our best to accomodate. The day you came in since you didnt ask, we didnt know you needed a ride. But we do prefer that customers secure a ride from someone else because when we provide transportation it takes a tech away from working on another customers car for that amount of time. In the future just let us know when you make your appointment that you will be needing transportation and we will arrange that for you.Holden's Automotive
Hey Sonia, I am happy that you are satisfied with our service still and price was the only issue. Yes, as I stated on the phone, we raised our oil change price 3 years ago and it has been that same price since. It was good to talk to you since I didnt get to see you when you came in. I have enjoyed our friendship over the years and look forward to many years to come.Holden's Automotive
Thank you for your review Rachel. We had an excellent conversation today about your issues and I am happy to see that we were able to understand each other and I look forward to doing more business with you in the future.