Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 361 Reviews )

99% Would Recommend
Latest Review 1 day ago

Reviews


SP
Stephen P.
North Carolina
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2019 Category: Service
Stephen said he brought his vehicle to this business because his serpentine belt came off. He put the belt back on and everything ran perfectly until he got it back to his property. The whole time it ran the battery light was on, because the alternator had gone out. The staff checked to make sure, and said yes, the alternator was the problem. He stated the price they charged him for the alternator was off the scale. He said he would change it out himself. When he got the vehicle back again, it was running kind of rough. The staff called him and told him the computer was out. Stephen told them he would go get a used computer to put back in. Then, he received a call back from the staff, saying the original computer was fine. Nothing was wrong with it. He added the place has lost his confidence, although the staff was very, very nice. the staff is nice and polite. He also said this business has lost his confidence.
This review was collected via phone interview by Customer Research Inc.

JP
Jessica P.
North Carolina
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/29/2017 Category: Service
Jessica said the staff did not repair the problem. The people at the front desk were nice.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
North Carolina
Lincoln Town Car
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
Jim said the service was a little slow.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lincoln Continental
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2019
Took longer than promised
Quality of the work appears to be good but took more than a day to complete even with an appointment about a week in advance. Wish someone would have called and let me know. Great service otherwise even got a ride home both ways.

LC
Lucy C.
Marion, NC
BMW X3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Spoke with Gary. He said he's having issues with the front wheel alignment pulling to the right but he has already spoken to the staff and is taking the vehicle back on Tuesday for them to check this out. Also, there was some gravel and dust on the floor boards and they should have cleaned this up but overall they always do good and are prompt with the service and usually correct with the diagnosis.
This review was collected via phone interview by Customer Research Inc.

KW
Kathy W.
Marion, NC
Nissan Rogue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2018 Category: Service
Kathy said the staff member that fixed her vehicle didn't follow up with her and the service wasn't complete, so she had to return to the business to have them fix it again. She has always trusted the staff and she will continue to be a customer in the future.
This review was collected via phone interview by Customer Research Inc.

BM
Brianna M.
Nebo, NC
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Brianna said she was supposed to receive a phone call from the staff when her vehicle was done, they never called her, and she ended up having to reach out to them.
This review was collected via phone interview by Customer Research Inc.

CK
Charles K.
Garner, NC
Isuzu Rodeo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2017
Clutch and Rear Main engine oil seal replaced
It took an awful long time to replace parts because parts warehouse sent the wrong clutch or so i was told. Also I discovered a few days later that another shop's manager about 1/8 mile away gave me an estimate to do the same identical service and his price was between $400.00 to $450.00 less than what you all charged me. That will be a qualifying factor the next time I need car service ! Charles king

JV
Jerry V.
North Carolina
Ford F-150
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2017 Category: Service
Jerry said the bushiness did what they were supposed to do, however they need to double check their work. They had sent the vehicle to another business to get the transmission worked on, and the transmission was leaking. It was overfilled.
This review was collected via phone interview by Customer Research Inc.

VR
Victoria R.
North Carolina
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Victoria said that she recommends this business.
This review was collected via phone interview by Customer Research Inc.

TP
Thomas P.
North Carolina
Chevrolet Sonic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Thomas said the employees did not seem that friendly.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
North Carolina
Geo Tracker
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2019 Category: Service
Rick said that the place has always done work with them and they do a good job.
This review was collected via phone interview by Customer Research Inc.

TP
Thomas P.
North Carolina
Chevrolet Sonic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019 Category: Service
Thomas said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

CF
Charles F.
Marion, NC
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2019
They are very helpful and direct
They are direct and honest. They tell you what is wrong and try to fix it.

BR
Bill R.
Old Fort, NC
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
Good Service
They did what I asked them to do and charged a fair price.

RB
Rick B.
North Carolina
Geo Tracker
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Rick aid that he has done a lot of business with the place and he appreciates their expertise.
This review was collected via phone interview by Customer Research Inc.

CR
Chris R.
North Carolina
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Spoke with Pamela. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KE
Kevin E.
Marion, NC
GMC Envoy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018
Took 5 days to get to the repair
it took from 9/26 to 10/1 to start what was a basic repair.From what I can tell it was done right.Hollifield didn't have a wrecker available until 9/27.I called an outside wrecker service to get it towed.

JW
Justin W.
North Carolina
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Justin said the service took a little longer than he expected.
This review was collected via phone interview by Customer Research Inc.

EB
Enid B.
North Carolina
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Enid said the employees did not inform her of the diagnostic pricing.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 361 in total