Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2615 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.6923103/5Overall Rating 4.6923103/5Overall Rating 4.6923103/5Overall Rating 4.6923103/5rating 4.6923103
Original
Overall Rating 2.1076923/5Overall Rating 2.1076923/5rating 2.1076923rating 2.1076923rating 2.1076923
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


JB
James B.
Houston, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Real techs answer the phone
No regional call center here; you phone and, maybe after a brief hold, you talk to a real service adviser. Most times, they will spend a minute or so with you discussing your problem before making an appointment. Far better than Sterling "Don't Call" or other multi dealer appointment desks manned by ghost contractors.

One complaint/question - Why do all dealerships overfill during an oil change? Look at the dipstick after an oil service with a tech adviser; it will show 1/2 to 1 pint extra. My guess is the manual calls for X amount of oil and that is added, but only a few seconds are allowed for the drain and there is always residual oil left.

RF
Richard F.
Katy, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Another great service
Time for an oil change and tire rotation. Great service from people I trust. That’s why I’ve purchased four cars there. Thanks

Verified Customer
Houston, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Service manager
The service manager is so very friendly and competent.

DM
Daphne M.
Katy, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Daniel
He takes great care of me...
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/18/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

RB
Ricky B.
Katy, TX
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Quick, prompt, courteous & honest service.
Quick, prompt, honest , reliable & courteous service makes for return business always.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/18/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

JG
jorge G.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019
Good Salesman
We were promptly greeted by David B. He took the time to show us exactly what we wanted to see, great personality, and took care of us. If you're interested in a Hyundai, go see David!
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/18/2019

Thank you Very Much for your feeback
We Strive to Give the best and most memorable experience
Hope you Have A Fantastic day!

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

HH
Henry H.
Katy, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Friendly/Fair service
When I took my car in for service, I was sure I would have a long list of things the car would need done. I wasn't wrong. Thankfully, I was able to talk to my rep and prioritize my list, so I can start knocking things out as I go.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/18/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

LW
Linda W.
Houston, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2019 Category: Service
Customer service
👍🏼
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/16/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

LG
Lilibeth G.
Richmond, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good service
Satisfactory service
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/16/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

Verified Customer
Houston, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Customer Service
Costumer service was great and the service team did a good job
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/16/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

LW
Liza W.
Richmond, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Friendly and knowledgeable. Excellent service!
Friendly and knowledgeable. Excellent service!
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/15/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.


DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

Verified Customer
Houston, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good service
My service rep Duron Johnson was fantastic. Service was much better than in the past.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/15/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

Verified Customer
Katy, TX
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Diagnostic Response
Duron was very helpful. Didn’t take very long. The car was also washed which was much needed. Thank you.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/15/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

CF
Cathy F.
Houston, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
The friendly staff
Daniel the service manager was very supportive and friendly and Jordyn was also very pleasant at checkout and during my many calls there
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/13/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

Verified Customer
Katy, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service!
Great service and great people!
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/13/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

IS
Irfan S.
Houston, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Take care customers very professionally
Excellent vehicle &very professional service staff specially Daniel at service desk
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/13/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

PP
Patricia P.
Richmond, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Review of services
Courteous and accomidating staff.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/13/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

JR
John R.
Katy, TX
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
total satisfaction
Daniel Castillo the service writer is amazing. He is an incredible asset to Hub.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/13/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

DW
David W.
Houston, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
7500 Service Review
Paid too much for 7500 service, when only inspections were done.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/12/2019

Thank you Very Much for your feedback! I will look into it and will get with our team to improve your next service visit with 5 star service

HAVE A GREAT DAY!

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350

GL
Gary L.
Houston, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Thanks Hub Hyundai West
You did a phenomenal job on my car and it did not cost me anything.
Daniel C., LEAD SERVICE ADVISOR from Hub Hyundai West responded on 02/11/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
LEAD SERVICE ADVISOR
832-739-6350