Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2264 Reviews

ReScore Reviews™ (59)

ReScore
Overall Rating 4.6949183/5Overall Rating 4.6949183/5Overall Rating 4.6949183/5Overall Rating 4.6949183/5rating 4.6949183
Original
Overall Rating 2.0677997/5Overall Rating 2.0677997/5rating 2.0677997rating 2.0677997rating 2.0677997
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Spring, TX
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Customer Service
Excellent!
George A S., Service Manager from Hub Hyundai West responded on 08/17/2018

Thank you,we greatly appreciate your business.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

MC
Marshene C.
Houston, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Excellent service
George was excellent
George A S., Service Manager from Hub Hyundai West responded on 08/17/2018

Thank you for the great review,hope you have a great weekend.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

TG
Theresa G.
Cypress, TX
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
NONE
I'm not leaving a review.
George A S., Service Manager from Hub Hyundai West responded on 08/17/2018

Thank you, I apologize for the way your car was left. I will talk to my technicians to make sure this won't happen again.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

BS
Bob S.
Brookshire, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Hub Hyundai West is GREAT!
I really like dealing with Daniel. He is a great service advisor and a great guy to chat with. The service has always been great!
George A S., Service Manager from Hub Hyundai West responded on 08/17/2018

Thank you, we strive to take good care of our customers. Hope you have a great weekend.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

RA
Randy A.
Houston, TX
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Good service bad communication
People were friendly, work was good just forgot to get my wife when it was done
George A S., Service Manager from Hub Hyundai West responded on 08/17/2018

Thank you for the feedback, I will talk to my advisors to make sure this won't happen again.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

BH
Bundu H.
Houston, TX
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Mr George was helpful and professional
Friendly employees
George A S., Service Manager from Hub Hyundai West responded on 08/15/2018

Thank you for the awesome review.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

SG
Sharon G.
Katy, TX
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
The Service Dept. ROCKS
I’ve bought 3 cars from HUB KATY and I only use their service department. Everyone is so friendly and their quick service can’t be beat!
George A S., Service Manager from Hub Hyundai West responded on 08/15/2018

We greatly appreciate your business and loyalty.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

BH
Billy H.
Houston, TX
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent service from an outstanding team
Gordon, George, and the service technicians diagnosed and solved our problem! We always appreciate their courtesy, keeping us informed, and making it all as convenient for us as possible. Thank you, Hub West!
George A S., Service Manager from Hub Hyundai West responded on 08/15/2018

Thank you sir for the awesome review and your loyalty.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

MT
Mo T.
Katy, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Comfortable atmosphere
The host Daniel was very curtious and helpful
George A S., Service Manager from Hub Hyundai West responded on 08/15/2018

Thank you,we strive to take good care of our customers.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

AP
Andy P.
Katy, TX
2015 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Close to home
Close to home
George A S., Service Manager from Hub Hyundai West responded on 08/15/2018

Thank you very much.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

JM
Janice M.
Houston, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great Customer Service!
George always takes care of me every time I visit. He pays attention and takes care of all my problems.
George A S., Service Manager from Hub Hyundai West responded on 08/14/2018

We greatly appreciate your business.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Katy, TX
2015 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent Service
Excellent Service. Thank you!
George A S., Service Manager from Hub Hyundai West responded on 08/14/2018

Thank you for the great review and your business.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Katy, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
El servicio lo mejor
Me gusta el servicio y la claridad de los servicios que le hacen al automóvil
George A S., Service Manager from Hub Hyundai West responded on 08/13/2018

Gracias

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

TY
Tracey Y.
Katy, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Service
This last service, I dropped my vehicle off for next day service. I received a call within 30 minutes that the service had been completed. The techs had time to complete the regular oil change and didn't wait. I was most pleased to have my vehicle the same day and not have to moose other arrangements. Thank you for going above expectations.
George A S., Service Manager from Hub Hyundai West responded on 08/13/2018

Thank you for the awesome review and for your business.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Houston, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
What makes it great is the immediate attention and quick service.
Yes, I would refer friends to this location.
George A S., Service Manager from Hub Hyundai West responded on 08/13/2018

Thank you,we do our best to get our customers in and out in a timely manner.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Katy, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Service is no. 1 and George S. is the best.
George always takes good care of my car. Never have to wait very long to get my car out of the service bay.
George A S., Service Manager from Hub Hyundai West responded on 08/13/2018

Thank you sir,we strive to take real good care of our customers. Hope you enjoyed your weekend!

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

OD
Oanh D.
Katy, TX
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Oanh Duong
Very good service, nice people . will be back as
needed. Will refer
George A S., Service Manager from Hub Hyundai West responded on 08/11/2018

Thank you for the awesome review and your business.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

KM
Kiran M.
Houston, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Good service and diagnosis. Saved money
Excellent job done with servicing my vehicle. Did thorough job in finding the issues and fixing them. Saved money compared to quote given by other leading mechanics shop
George A S., Service Manager from Hub Hyundai West responded on 08/11/2018

Thank you,we strive to take good care of our customers.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

FL
Filipe L.
Katy, TX
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Overview
They are very professional and I like the way they take care of my veículo.
George A S., Service Manager from Hub Hyundai West responded on 08/10/2018

Thank you,we strive to take good care of our customers.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

NN
Nikolay N.
Katy, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Genesis oil change
Fast and prompt service
George A S., Service Manager from Hub Hyundai West responded on 08/10/2018

Thank you,we do our best to get our customers in and out in a timely manner.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com