Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2923 Reviews

ReScore Reviews™ (71)

ReScore
Overall Rating 4.6760607/5Overall Rating 4.6760607/5Overall Rating 4.6760607/5Overall Rating 4.6760607/5rating 4.6760607
Original
Overall Rating 2.0985958/5Overall Rating 2.0985958/5rating 2.0985958rating 2.0985958rating 2.0985958
92% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


BL
Becky L.
Houston, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Great Customer Service
It's so nice to get great customer service. I was beginning to believe that customer service was a thing of the past. I took my Hyundai in for a recall replacement and an oil change and everyone was friendly and went out of their way to assist me. I will definitely use their services again.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/20/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

RM
Raj M.
Katy, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Work gets done but limited resources
The service work gets done but if you want someone to take a quick drive to hear some noise inside the cabin while driving, they were not able to do it as are tight with their schedules and limited technicians.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/19/2019

Thank you Very Much for your feedback! I will look into it and will get with our team to see how we can improve your next service visit with 5 star service

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

JF
James F.
Houston, TX
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Wonderful service
Daniel Mendez my man .
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/19/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Houston, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Service department
Service managers are great! Always friendly and helpful. The service department makes the dealership.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/19/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Katy, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Good service
The service was good and i was in and out in no time
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/17/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

MP
Madeline P.
Katy, TX
2009 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Service
I have bought my car to Hub for all servicing and find the people friendly and helpful and they know me and have the records on my car
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/17/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

PC
Pamela C.
Houston, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent
Excellent service
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/16/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Richmond, TX
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Hub Hyundai West provides great service at a great value
Every time I go to Hub Hyundai West I get prompt service and professional treatment
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/16/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

RD
Roland D.
Katy, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Durond is the man to ask for when servicing your car!
Since day 1, Durond has always been quick, efficient, friendly and professional with his job and to his customers. Due to his attention and friendly demeanor, I always walk in and yell out to him, 5 Stars ! He knows that I mean by that. If I schedule my servicing, I always pick him as my liason.

5 Stars Durond !
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/16/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Katy, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Manager was great
I was told that they couldn't get to my car that day and the manager happened to walk in and made it happen. That was great.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/15/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Houston, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Service Rep came out to discuss my car.
All was pretty good. Service was fast.

Note: Only complaint, once car.was ready & I was going up front to pay, I was told it was too late to give them a coupon for discount. He said in the future, I must provide coupon when I drop car off. Thought Tire Rotation was pricey. They did wash my car! NICE
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/15/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

MB
Michelle B.
Houston, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Struts
I think flushes should be included in the mile maintenance schedule
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/13/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

GD
Geovanni D.
Houston, TX
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great job!
Service was fast and hassle free! Thank You!
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/12/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

GF
Gloria F.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Great Service is hard to find, this place is the exception
My first visit was great, the second visit was too, and so on.... each time I return I am genuinely impressed as the level of service here at the Katy Hub Hyundai has proven to be consistent! From the advisors to the repair techs and the service back office, I have always had great service - I can't say this about any other place I've ever been. This is the reason I will buy another Hyundai from this dealership. I am confident if anything is needed, I have a great Service dept to work with. I certainly hope nothing ever changes at this location, the folks are Awesome here.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/12/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Houston, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Always take good care of my Tucson
I've always been satisfied with the team at Hub Hyundai. They help make my car maintenance one less thing to worry about.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/12/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Houston, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Break Light Check
Upon routine maintenance; I explained a brake light had been on for a couple of days and needed that checked out as well. A recall was on a sensor and they fixed it pronto. I will continue to do business with this dealership. LJ
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/11/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Houston, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Thanks!
Always courteous and clearly communicates issues and status. I like the text message feature to communicate.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/10/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Katy, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great service
Very friendly service staff thoroughly explained what was being done to my vehicle and even fixed a steering issue during my recall visit that was covered under warranty
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/09/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

MC
Marynes C.
Richmond, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Attention and punctuality
Excellent services . Good job to maintain your vehicle .
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/09/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

EW
Edward W.
Katy, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Warranty Repair
Jovanny handled this repair as if I was having to pay for the service; in other words, he ordered the part, got me in and out within an hour and that is what I call service.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 07/09/2019

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350