Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63
4.6

( 3105 Reviews )

ReScore Reviews™ (76)

ReScore
Overall Rating 4.684215/5Overall Rating 4.684215/5Overall Rating 4.684215/5Overall Rating 4.684215/5rating 4.684215
Original
Overall Rating 2.1333347/5Overall Rating 2.1333347/5rating 2.1333347rating 2.1333347rating 2.1333347
92% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


TC
Trinity C.
Cedar Hill, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Service
Great customer service!
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/11/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

JW
Janel W.
Katy, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Outstanding service
This is our third Hyundai vehicle. Hub Hyundai West is always a pleasure to work with. Daniel’s customer service when I go for any maintenance is outstanding. Always has a smile, is very prompt and courteous. I would highly recommend this dealership if you are looking for an affordable and efficient vehicle as well as great customer care.
Janel W
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/09/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

ER
Edwin R.
Cypress, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Fast Service!
I got a little late for my appointment but they were still able to help me immediately.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/08/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

AL
Adam L.
Katy, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Customer Service!
Duron and team do an excellent job every time I bring my vehicle in for service. I’m glad I discovered them and will continue to do business here as long as Duron and team are in place.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/08/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

AA
Anar A.
Houston, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great work!
Great work. Finished the work quickly and job was well done
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/07/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

JP
Jeffrey P.
Houston, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
oil change
quick, no hassels
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/05/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Katy, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Excellent service, again and again
Kudos to the Hub Hyundai Service team for professional service: on time and detailed communication along the process. Thanks.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/05/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

ER
Elaine R.
Katy, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
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Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/04/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

MP
Madeline P.
Katy, TX
2009 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
People
The service people are always friendly and helpful!
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/02/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Katy, TX
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Excellent results
We have a 10 year old Genesis. it has seen no need for repairs but we had a couple of things that concerned me even though it has aged gracefully. Hub did what needed to be done to find some intermittent issues (never easy to fix) and the car is back to perfect (except for the door ding my wife got in the Walmart parking lot)

The bad news is this car still looks great and drives even better so not sure when we will need to replace it.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 11/01/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

AO
Azeez O.
Richmond, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Dependable Service
Dan always seems to be personable, very well in tune with my vehicle repair needs. Very warm and assuring with prompt service delivery. I'm happy so far with the experience.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/30/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Houston, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Pleasant Reps
Had a very pleasant surprise when I returned to collect and my car was washed. Made all the difference. Would be great if the inside had received a light clean as well.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/30/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

MC
Mirzeta C.
Houston, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
State inspection
Great service, simple doing the right thing.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/30/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

SS
Steven S.
Houston, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great Service
Easy to schedule online, minimal wait, very thorough service.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/29/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

Verified Customer
Cypress, TX
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Good place
The maintenance manger is very friendly
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/28/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

SK
Seongman K.
Houston, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great and fast service
Customer service is amazing and service fee is very reasonable.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/28/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

TP
Teresa P.
Houston, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great job!
Had a great experience. They knew in 5 seconds what was wrong with my car. They told me it would take 2-3 hours to fix but they got it done in 1&1/2 hours and it was all covered under warranty!
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/28/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

AG
Arlene G.
Sealy, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Service Experience
Always very professional, friendly and does the repairs in a timely manner.
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/28/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

WS
Wanda S.
Katy, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
service/recall
The only reason that I came to the dealership was because of a recall notice.
I bought the vehicle from Car Max in November 2017 and have been satisfied with it.

The person who greeted me in service was courteous and helpful and the service rep was also helpful to get me checked out.

Thank you for your service,
Wanda Stewart
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/28/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350

JS
Judy S.
Houston, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Their customer service is exccellemt
I have been using this dealership for 12 years and have never been disappointed
Daniel C., SERVICE MANAGER from Hub Hyundai West responded on 10/26/2019

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

DANIEL CASTILLO
SERVICE MANAGER 
832-739-6350