Reviews
CW
Cherokee W.
Oregon
Dodge Pickup
Verified Customer
Cherokee said she took her vehicle in for diagnostic. She added she thought that it was either the reverse gear or the reverse band. She mentioned that the technician ran out over a quarter of a tank of fuel to diagnose it. She stated that the technician told her she was going to need a complete transmission rebuild. The technician did not remove the transmission pan during the diagnosis. She took her vehicle to another facility and that business told her it was the rear band.
This review was collected via phone interview by Customer Research Inc.
AG
Alexdranda G.
Beaverton, OR
Scammers
I was traveling out of town to drive to my mama's house for Mother's Day when my car engine light came on. I stopped at Huddle's and they told me I needed all this work done. I'm a single mother with my small child in the car and I feel I was taken advantage of. I made it back home after my trip and my local mechanic said I only needed new oil and a belt that was loose. I wouldn't trust these guys. My car is running so much better and no more engine light on. Sad you can't trust many automotive shops these days. I'd give zero stars if I could.
JR
Jason R.
Cottage Grove, OR
Ford F-150
Verified Customer
Jason said Matt was not customer oriented. The prices were higher than any other facilities in the area. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
TH
Tim H.
Oregon
Dodge Pickup
Verified Customer
Tim said he was highly disappointed with the service from the business. He was told they could diagnose his vehicle in an hour and it would only cost $75. They charged him $164 for two hours of service at $75 per hour and $14 for hazardous material and supplies. In the past, he used to highly recommend the business but due to his last experience, he will no longer recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.
PC
Philip C.
Cottage Grove, OR
Ford Pickup
Verified Customer
Phillip said he waited two days for a diagnostic at this business. This was his work vehicle and he did not appreciate the wait. They told him they would look at the vehicle the same day or next day, but they did not. After they did the diagnostic, they got the computer reading and did not understand it, so he drove away from the business. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Gary H. from Huddle Automotive responded on 05/12/2014
thanks for answering my phone call and I hope that you got a better understanding of the diagnosis that was done and the results. I am sorry that it took longer than you were told but due unforseen circumstances that arose it did. For that we apologize and hope that you will give us another chance in the future.
JW
Jeff W.
Sutherlin, OR
Ford F550 Super Duty
Verified Customer
Jeff said his last visit wasn't that good at the time. The people were a little grouchy and when he pulled into the business his vehicle broke down on the freeway. When he came in they didn't want to help him without an appointment and he spent a lot of money after they decided to fix his issue. He would recommend this business if they have an appointment.
Recommended
This review was collected via phone interview by Customer Research Inc.
BS
Brian S.
Creswell, OR
Ford Ranger
Verified Customer
Brian said he wished the business had worked with him on the price.
Recommended
This review was collected via phone interview by Customer Research Inc.
HS
Harvey S.
Myrtle Point, OR
Ford Super Duty F-550 DRW
Verified Customer
Harvey said the bill was higher than the quote they gave him.
This review was collected via phone interview by Customer Research Inc.
Gary H. from Huddle Automotive responded on 03/22/2018
Harvey sorry you were not happy, unfortunately a quote is just that, a estimate. On a engine replacement there are unforeseeable parts that were required to be replaced, repaired. Hopefully you'll understand. It's saves you money in the long haul. Huddle Automotive does its very best to repair correctly and to take pride in the work that is done.
GB
Gary B.
Cottage Grove, OR
Ford Pickup
Verified Customer
Gary said he had a brake proportioning valve installed and there was nothing wrong with that. He stated an employee there was pretty talented alone with diesel. However, there are younger less experienced people working there.
Recommended
This review was collected via phone interview by Customer Research Inc.
FE
Frank E.
Cottage Grove, OR
Chevrolet Pickup
Verified Customer
Frank said the business did a good job on the service but they were expensive. Their prices were 50 percent higher than other businesses.
This review was collected via phone interview by Customer Research Inc.
DD
Delbert D.
Cottage Grove, OR
Chevrolet Silverado
Verified Customer
Spoke with Dixie. She said this business took three weeks to fix her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
JE
JIM E.
Pleasant Hill, OR
Ford Pickup
Verified Customer
Jim's F350 Pickup
The radiator over flow hose clamp was left off the last time it was in for repair. When we started up the Willamette Pass on our trip to Boise, the pressure blew the hose off and we lost all of the antifreeze and water. Of course the engine overheated and we didn't have enough water to refill the radiator. We limped back to Huddle and found out no damage had been done, but we lost half a day on our trip. The Huddle staff was very nice. They fixed the clamp and replaced the antifreeze so all we lost was the trip time.
Recommended
SS
Steve S.
Elkton, OR
Ford Pickup
Verified Customer
Spoke with Seth. He said the service was good, but they are a little overpriced.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Dale M.
Oregon
Dodge Pickup
Verified Customer
Dale said the business did a good job on the service. The first service didn't work but on his second service his vehicle was fixed. There was an issue with his battery draining power and the staff figured it out. Everything turned out fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Dale M.
Oregon
Dodge Pickup
Verified Customer
Dale said the vehicle he purchased from the business was very good for him and did what he needed it to do,
Recommended
This review was collected via phone interview by Customer Research Inc.
DK
David K.
Oregon
Ford F-150
Verified Customer
David said the business took longer than he expected to service his vehicle, but they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
DR
David R.
Cottage Grove, OR
Ford Pickup
Verified Customer
David said he will return to the facility. Gary and the staff needed to do additional work.
Recommended
This review was collected via phone interview by Customer Research Inc.
SR
Shon R.
Oregon
Ford F-150
Verified Customer
Shon said the staff was very courteous, got the work done on time, and did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Creswell, OR
Ford F-150
Verified Customer
Overall good work
Work took longer than expected. Willing to show you on the vehicle work that was done and where it is needed. Good estimates.
Recommended
TC
Todd C.
Cottage Grove, OR
Dodge Pickup
Verified Customer
On Time - That’s Nice
When we schedule one of our vehicles for servicing, Huddle folks get the job finished as promised. That’s a nice result in itself
Recommended
Gary H. from Huddle Automotive responded on 04/25/2018
Thank You Todd , Let us know what we need to due to bring this rating up to a 5 Star