Reviews
CW
Cherokee W.
Oregon
Dodge Pickup
Verified Customer
Cherokee said she took her vehicle in for diagnostic. She added she thought that it was either the reverse gear or the reverse band. She mentioned that the technician ran out over a quarter of a tank of fuel to diagnose it. She stated that the technician told her she was going to need a complete transmission rebuild. The technician did not remove the transmission pan during the diagnosis. She took her vehicle to another facility and that business told her it was the rear band.
AG
Alexdranda G.
Beaverton, OR
Scammers
I was traveling out of town to drive to my mama's house for Mother's Day when my car engine light came on. I stopped at Huddle's and they told me I needed all this work done. I'm a single mother with my small child in the car and I feel I was taken advantage of. I made it back home after my trip and my local mechanic said I only needed new oil and a belt that was loose. I wouldn't trust these guys. My car is running so much better and no more engine light on. Sad you can't trust many automotive shops these days. I'd give zero stars if I could.
JR
Jason R.
Cottage Grove, OR
Ford F-150
Verified Customer
Jason said Matt was not customer oriented. The prices were higher than any other facilities in the area. He would not recommend the business for service.
TH
Tim H.
Oregon
Dodge Pickup
Verified Customer
Tim said he was highly disappointed with the service from the business. He was told they could diagnose his vehicle in an hour and it would only cost $75. They charged him $164 for two hours of service at $75 per hour and $14 for hazardous material and supplies. In the past, he used to highly recommend the business but due to his last experience, he will no longer recommend them to anyone.
PC
Philip C.
Cottage Grove, OR
Ford Pickup
Verified Customer
Phillip said he waited two days for a diagnostic at this business. This was his work vehicle and he did not appreciate the wait. They told him they would look at the vehicle the same day or next day, but they did not. After they did the diagnostic, they got the computer reading and did not understand it, so he drove away from the business. He would not recommend them due to this experience.
Gary H. from Huddle Automotive responded on 05/12/2014
thanks for answering my phone call and I hope that you got a better understanding of the diagnosis that was done and the results. I am sorry that it took longer than you were told but due unforseen circumstances that arose it did. For that we apologize and hope that you will give us another chance in the future.
JW
Jeff W.
Sutherlin, OR
Ford F550 Super Duty
Verified Customer
Jeff said his last visit wasn't that good at the time. The people were a little grouchy and when he pulled into the business his vehicle broke down on the freeway. When he came in they didn't want to help him without an appointment and he spent a lot of money after they decided to fix his issue. He would recommend this business if they have an appointment.
Recommended
BS
Brian S.
Creswell, OR
Ford Ranger
Verified Customer
Brian said he wished the business had worked with him on the price.
Recommended
TC
Tyler C.
Yoncalla, OR
Ford F-150
Verified Customer
Tyler said it took 3-4 months to get his vehicle back. He would recommend them if the service was faster.
Recommended
Gary H. from Huddle Automotive responded on 12/31/2019
Tyler,unfortunately you decided to order your Transmission instead of letting us complete the repair. This delay was waiting on the Transmission you ordered 2-3 months. Once Transmission showed up it was installed in less than 2 weeks. Unfortunately it was out of are control. Thanks.
HS
Harvey S.
Myrtle Point, OR
Ford Super Duty F-550 DRW
Verified Customer
Harvey said the bill was higher than the quote they gave him.
Gary H. from Huddle Automotive responded on 03/22/2018
Harvey sorry you were not happy, unfortunately a quote is just that, a estimate. On a engine replacement there are unforeseeable parts that were required to be replaced, repaired. Hopefully you'll understand. It's saves you money in the long haul. Huddle Automotive does its very best to repair correctly and to take pride in the work that is done.
GB
Gary B.
Cottage Grove, OR
Ford Pickup
Verified Customer
Gary said he had a brake proportioning valve installed and there was nothing wrong with that. He stated an employee there was pretty talented alone with diesel. However, there are younger less experienced people working there.
Recommended
FE
Frank E.
Cottage Grove, OR
Chevrolet Pickup
Verified Customer
Frank said the business did a good job on the service but they were expensive. Their prices were 50 percent higher than other businesses.
DD
Delbert D.
Cottage Grove, OR
Chevrolet Silverado
Verified Customer
Spoke with Dixie. She said this business took three weeks to fix her vehicle.
Recommended
JE
JIM E.
Pleasant Hill, OR
Ford Pickup
Verified Customer
Jim's F350 Pickup
The radiator over flow hose clamp was left off the last time it was in for repair. When we started up the Willamette Pass on our trip to Boise, the pressure blew the hose off and we lost all of the antifreeze and water. Of course the engine overheated and we didn't have enough water to refill the radiator. We limped back to Huddle and found out no damage had been done, but we lost half a day on our trip. The Huddle staff was very nice. They fixed the clamp and replaced the antifreeze so all we lost was the trip time.
Recommended
SS
Steve S.
Elkton, OR
Ford Pickup
Verified Customer
Spoke with Seth. He said the service was good, but they are a little overpriced.
Recommended
JB
Joe B.
Yoncalla, OR
Ford F550 Super Duty
Verified Customer
Joe said they do really good work but they overcharged him. He said it would be a good place to go for customers with big wallets.
Recommended