ReScore Reviews™ (4)
Contacting customer today
I have reached out to the customer several times and he refuses to respond.
I am sorry you received less than exceptional service from our Service department. I will have someone contact you to see if we can make it any less negative. Thank you. Alice Cliff Service Director.
We have reviewed this repair and attempted to reach out to customer through calls and email. We do believe that the time the vehicle spent in the shop and the charges were appropriate for what was done. We have also asked the customer to please reach out to discuss further. Rick Jackson Service Manager
I am sorry you have had a less than favorable experience. Our service manager will be in touch soon.
I have left messages and emailed customer. No response. I wll try again tomorrow Rick J
Mr. Rehder is ready to rescore, but his computer purged the email. Can we send another?
Hyundai of Brunswick
Customer is waiting on another survey
Mr. Rehder is till waiting on follow up survey to rescore us
We did neglect to reset the oil change interval to what the customer desired and apologize for that. The wiper incident was from 6/21/2019 and the cabin filter incident was from 2/12/19, with the previous owner. We strive to assist the customer in every way but on this visit, unfortunately dropped the ball concerning the oil change reminder
Somewhat confused. We repaired the vehicle for several hundred dollars less than the customer was expecting to pay when she arrived. We also provided a shuttle ride to her home (over 30 miles away) I have emailed the customer to discuss, but haven't heard back.
Researched for customer and found that vehicle was here for just under 2 hours for an oil service and a factory recall. Also did a market study and determined that Hyundai of Brunswick is less expensive than the local Express Lube or Master Lube
contacted customer by email. no response yet. Pulled DMS records and confirmed that customer was only here 1 hour and 19 ,imutes as opposed to the 3 hours he mentioned in the survey.
Emailed customer and expressed our apology for not being able to accommodate him on that date, and also explained that an appointment is always recommended.
I apologize for the difficulty you had when servicing your vehicle. Our service mamanger should be reaching out to you soon. Thank you
thank you for taking the time to rate us. We will continue to strive for 5 star ratings!
Thank you for the 5 star rating!We will continue to strive for complete customer satisfaction.
We are actively working on improving our ammenities
Customer was happy. We need to do a better job of explaining the survey
We had customer return to find a piece of foam in the blower. Removed and noise is gone