ReScore Reviews™ (13)
After reviewing your comments and service repair order from the visit you are referencing, I see you noted that the vehicle will not allow you to fill the tank. You are actually having an issue with the fuel tank not reading full when the tank is actually filled. Previously, you had an issue with something similar but that model you are able to replace just the fuel level sensor. That sensor tells the gage the fuel level.. THIS vehicle does not offer just a level sensor, it is all incorporated in the fuel sending unit they recommended you replace. That is the cost difference. Same function but you have to replace the whole fuel sending unit and not just the sensor as Hyundai does not offer just the one part needed separately.
Our store takes 100% priority on being fair and honest. You being a female has absolutely nothing to do with the diagnosis and recommendations on the vehicle. in 2017 we ranked the highest in customer satisfaction out of all Hyundai dealerships in our region. We would not receive that honor if we treated female's differently in any way then others.
It may be that our service advisor did not completely explain the situation with the parts availability and that the sensor you need is built into the whole fuel sending unit.
We apologizes for any inconvenience this may have caused. If you need any further explanation of the charges or diagnosis report, please don't hesitate to reach out.
Fixed Operations Director
Phone: 609-871-2800 Fax: 609-871-4744