ReScore Reviews™ (13)
Service department is very courteous.
I was bringing in my car to assess a crack in my windshield to determine if it was a stress crack that would be covered under my warranty and to diagnose/fix a noise generated by my air conditioning when turning it on.
I was informed that the AC assessment was something that had to be performed during the week and could not be done on the weekend. For this reason, I took this past Friday off and made an 8:00 service appointment.
Upon arriving Friday morning I was informed that it would take approximately 2 to 2 1/2 hours. I was not offered a loaner car and rather than wait for this length of time, I was forced to take an Uber home and back which cost me $60 out of pocket.
Approximately 4 hours later, at about 12:00, I called the service department for a status update and estimate of when the work might be finished. I was informed that they were still looking at the car and they would call me with an update once complete. I was finally contacted at 1:30 and informed that they determined the crack in my windshield was not a stress crack and not covered under my warranty (which was not the consensus I received from my local repair shop). In addition and perhaps more frustrating, they informed me that they could not duplicate the noise that was described. This to me was shocking because the car generates this noise on queue when turning on the AC. Furthermore, it leads me to question what was being done with my car for 5 1/2 hours.
Upon arrival back at the dealership, the technician accompanied me to my car and on queue the noise from the AC was clearly identified. The technician advised that he was not hearing that before, but immediately knew the part that they needed to order without looking any further into the car. I am awaiting confirmation on when the part arrives, but I have to say given the level of attention my car received, I am not confident this will resolve the issue.
Again, I have to say my experience was very unsatisfactory. I would not recommend this service department and would not be returning if not for the trouble that I have already gone through. Beyond that, one of the selling points that led me to purchase a Hyundai was the warranty. The fact that a crack in my windshield would only be covered if determined that it was a stress crack (which seems like a very subjective assessment process) and these are problems occurring in a car less than 4 years old, I don’t believe I will continue purchasing Hyundai’s in the future.
The windshield is due to outside influence. The other issue was not found by tech but was found with customer. This customer has his own shop for maintenance and never comes to the dealer for maintenance, only warranty work. This is not a loyal customer.
The only strange thing is a few times since the update when I opened my car with my car key is it sets off the alarm and the car cant be started. Takes a few moments to get it to reset. my fear if my wife used my car she DOES NOT have a clicker. So would it continue to beep and leave her stranded? Maybe report this back to Hyundai themselves.
Hybrids are not always easy to diagnose, it took time for that reason and also being short handed on technicians.