ReScore Reviews™ (13)
When the customer originally dropped off there were no cars available, we put him in one when we had one come back. He was never told it would take 6-8 weeks.
Vehicle has an issue that is going to take time to diagnose.
Tires changed out I check out - I go out to car and second tire was not in trunk. I go back in and ask where it is. They go to talk to technician. Come back and tell me a second tire was also damaged so tech changed the other damaged one out. Why didn't they tell me this when they told me the car was ready? First mistake.
I drive away, get almost all the way home. Make a stop, and notice that the tires that were new were both on passenger side of car - I asked initially for new tires to be placed on front. So - I call - service advisor checks with technician - comes back and tells me the tech was advised to just change out damaged tires. I said - but only one was damaged when I came in - so did he not question with you? Service advisor's response was that she didn't know - but to come back and they will fix. Now I have to trek back to correct. Why didn't technician tell service advisor - "hey - I noticed this other tire is damaged - so I will change out - but work order says tires to be mounted on front - and the second tire is not front - what do you want me to do?" AND - why didn't service advisor also ask me or even at least tell me at pickup - "hey the tech found a second tire was damaged so we changed that one out, and that's why we don't have the second one for your to keep"? Second mistake. I'd expect a technician to understand that tires are typically rotated front to back - so you'd WANT new tires on front and that is why I asked for that.
I go back - they change the new one to the front in short time, but I did not get an apology from service advisor - not even an "I'm really sorry that there was miscommunication." Own the problem, apologize, and the customer feels valued.
SO - to sum up - technician obviously did not communicate with service advisor, and service advisor didn't check technician's work.
Also - because I purchased the car at this dealership, they did an alignment for free. That was nice.
It is not the dealerships fault that engines take so long to get, these poor surveys should be removed.
My Sonata ' s recommended tire pressure in 34 pounds per square inch. The car was returned to me with the same tire pressure that it had before I visited the dealership, which was only 31 pounds per square inch.
I ended up taking the car to a filling station and adding air to the tires to the factory recommended amount.
After reviewing your comments and service repair order from the visit you are referencing, I see you noted that the vehicle will not allow you to fill the tank. You are actually having an issue with the fuel tank not reading full when the tank is actually filled. Previously, you had an issue with something similar but that model you are able to replace just the fuel level sensor. That sensor tells the gage the fuel level.. THIS vehicle does not offer just a level sensor, it is all incorporated in the fuel sending unit they recommended you replace. That is the cost difference. Same function but you have to replace the whole fuel sending unit and not just the sensor as Hyundai does not offer just the one part needed separately.
Our store takes 100% priority on being fair and honest. You being a female has absolutely nothing to do with the diagnosis and recommendations on the vehicle. in 2017 we ranked the highest in customer satisfaction out of all Hyundai dealerships in our region. We would not receive that honor if we treated female's differently in any way then others.
It may be that our service advisor did not completely explain the situation with the parts availability and that the sensor you need is built into the whole fuel sending unit.
We apologizes for any inconvenience this may have caused. If you need any further explanation of the charges or diagnosis report, please don't hesitate to reach out.
Fixed Operations Director
Phone: 609-871-2800 Fax: 609-871-4744