Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1709 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.48148/5Overall Rating 4.48148/5Overall Rating 4.48148/5Overall Rating 4.48148/5rating 4.48148
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


MC
Manuel C.
San Bernardino, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Manuel C
Servicio rápido y eficiente, buena atención en la recepción del vehículo.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


MK
Maryanne K.
Redlands, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Mary Anne
Friendly, thorough,
Kris C., Service Manager from Hyundai Inland Empire responded on 05/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Hayden, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Great Customer Service!
I came in to have my big 30,000 mile service as well as have a recall looked at. They staff were all so friendly. They got all of the work completed on my car in a timely fashion and even washed and vacuumed it for me!
Kris C., Service Manager from Hyundai Inland Empire responded on 05/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Yucaipa, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2019 Category: Service
Nice facilities and competent service staff
Staff was friendly and knowledgeable.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


MC
Michelle C.
San Bernardino, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Great service 😀
When I bring my car in they always take care of what I need done. They are very friendly and try to get you out of there in a reasonable amount of time. There are times of when your car will be ready are pretty accurate as well. Their prices are not bad either.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


SH
Sabrina H.
Riverside, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Oil change
Jorge has amazing customer service. He always does an amazing job!!
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


KG
Kelsey G.
Yucaipa, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Honored their guarantee
Our 2012 Sonata is a work horse. It has over 129,000 miles on it and has had few maintenance issues. It surprised me when suddenly the engine started stalling out when I would accelerate to over 40 MPH. We took it to the dealership and they determined that the issue was a recall that was warranty-covered, but technically only up to 120,000 miles! Hyundai honored the repair and paid for our rental car while a new engine was installed. We are Hyundai loyalists for life now!
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Redlands, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2019 Category: Service
Usually good, but sometimes takes a long time.
We always go here and have a decent experience, but recently it seems to be slower. I just waited over 2 hours for an oil change despite having an appointment. I hope this was a one off.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Iam so sorry you had two waite so long for this service we are really trying to make sure we keep it at 1 hour or less. I would like to pay for your next oil change for your inconvenience of this last service if that would be ok please let me know so i can send you a coupon.

Kris Cranfill
Service Manager
909-643-2013


CM
Carolyn M.
Big Bear Lake, CA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Clear information regarding the service to be rendered and many helpful hands on deck.
Through craftsman ship displayed by all. Well done.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Colton, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Easy to make appointment. Friendly people.
Great service.
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


MS
Mary S.
Banning, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Friendly, fast
Wonderful
Kris C., Service Manager from Hyundai Inland Empire responded on 05/08/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Colton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
they got me in on time.
The last two visits..your guy..told me we should consider getting new tires...and this last time..he said we really should replace our front brakes..We took the car to our tire man..whose sole business is tires and brakes..and he laughed and said we have many miles on both products.
We do not care for salesman informing us we need replacement...I expect this from a low life business...
When he told me about the tires...he was telling everyone that was picking up their car..that they need new tires...I just don't appreciate making sales this way..

Verified Customer
Reseda, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Great customer service
This is my 3rd year driving veloster and I can’t imagine driving another car. I took her to get a service done and they knew what I wanted and how I wanted as well what needed to be done on her. Thank you for taking care of me and my girl (veloster)
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


SG
Sara G.
Yucaipa, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Very friendly service people
Friendly service staff, no BS to the point and get the job done
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


DR
David R.
Redlands, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Friendly people
From the moment I got there the people went out of their way to see to my concern
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


KS
Kaye S.
Yucaipa, CA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019 Category: Service
Service department
Matthew is great in the service department.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


AJ
Alicia J.
San Bernardino, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019 Category: Service
Great service
I consistently have my car serviced here and am always happy with the result.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


RP
Reynaldo P.
Loma Linda, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019 Category: Service
The person who accomodated me is courteous and helpful.
The place is clean and ok
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


JP
James P.
Cherry Valley, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Straightforward
Very respectful, efficient and straightforward
Kris C., Service Manager from Hyundai Inland Empire responded on 04/30/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


JF
Jason F.
Riverside, CA
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Always Excellent Customer Service
Title says it all!!!