Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1708 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.5384631/5Overall Rating 4.5384631/5Overall Rating 4.5384631/5Overall Rating 4.5384631/5rating 4.5384631
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
94% Would Recommend
100% Business Response
Latest Review 32 minutes ago

Reviews


JC
Jennifer C.
Highland, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great service, wonderful staff
We are always treated like family at IE Hyundai, Matthew in service is the best around.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Yucaipa, CA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Type of service
Very efficient; friendly service
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


SS
Sherry S.
Highland, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Happy Customer
I have purchased many autos in my life and I can speak from experience, a car dealership is only as good as it's service department, and yours is the bestI I purchased my 2008 Sonata from Inland Empire Hyundai and have taken it there for service and repairs.I have dealt with Matthew almost exclusively and he has always been most helpful; I felt I could trust him completely. Thank you, thank you, thank you!
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Beaumont, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Can't believe how fast they completed my service
Took my Elantra in first thing in the morning this week. Service was fast and efficient. They also washed the car before I left.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


GS
Gordon S.
San Bernardino, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2019 Category: Service
Mediocre service
Was asked if I wanted a car wash with the service when the appointment was made. Car wasn’t washed, nor was it offered at time of service. 😕
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Gordon, Sorry that you did not recive a car wash we have a company that we use that is supposed to wash all over our service cars. If you would like to bring it back i will have the car fully detaield for your troubles.

Kris Cranfill
Service Manager
909-643-2013


MW
Miranda W.
Beaumont, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2019 Category: Service
Not great.
Changed my gas cap, but now I can’t pump gas easily anymore because the gas pump doesn’t fit regularly into my car and stops as soon as I stop holding it. Also received a large scratch on my window tint I noticed while picking up my car.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Miranda, Verey sorry to hear about the problem you are having now. Can i call you to set up a time to look at your car and see what is going on.

Kris Cranfill
Service Manager
909-643-2013


CC
Cheryl C.
San Jacinto, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Always Excellent Service!
Service Advisor, Matthew Bushey, always goes the extra mile! Thank you!
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Banning, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Oil change
Was the first one to enter. At 7am while my appointment was at 730am. It took them a total of an hour and 10 minutes. There wash is just throwing water at the car they dont actually wash it since my car was wet and dirty.

KT
Kelly T.
Yucaipa, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Great service, extremely friendly!
When I was married, my ex chose to do the oil changes and repairs on our vehicles. He stated that the dealer overcharges for everything. However, I have found that the services provided by IE Hyundai are always reasonable. I like knowing that my car is being taken care of appropriately. The service team is exceptionally kind and helpful!
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


LM
Laura M.
Rialto, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Maintenance
Fast friendly and efficient service. Would recommend to family and friends.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


PM
Patty M.
Banning, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Matthew's excellent customer service.
The job was done in the time quoted and I would recommend Matthew to anyone.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


EL
Elizabeth L.
Moreno Valley, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Customer service
The mechanic came back on Saturday just to finish my car so I wouldn’t have to wait until Monday.
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


FR
Frances R.
Fontana, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Great Service
Great Service
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


EG
Earlene G.
Desert Hot Springs, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great service as always, worth the drive from Palm Springs
They give great service that we have never been able to receive from our local dealer. Always a pleasure! Take a drive, it is worth it!
Kris C., Service Manager from Hyundai Inland Empire responded on 04/10/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


FE
Felicia E.
San Bernardino, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2019 Category: Service
Great sales team, average service department
Had a wonderful experience purchasing two Hyundai Vehicles. The service has been less than desirable.

TS
Timothy S.
Highland, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Battery replaced
Customer service personnel assisted me with no appointment and work completed in a reasonable amount of time to get me back on the the to work.
Thank you 😊

PD
Patrick D.
Redlands, CA
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Great service!
Matt did a great job and I was impressed seeing it was my first visit. Service was quick but thorough. I accidentally left a personal item in the waiting and was called immediately asking if it was mine. Those things go a long way.

Verified Customer
Colton, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Good experience
Efficient, fast and good customer service.

MB
Matthew B.
Riverside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Amazing service every time!
Great place to take your vehicle, never had any issues. Highly recommended!!!

WB
William B.
Beaumont, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Continued service excellence.
I've been having my Hyundai's serviced here since 2008. I've never had a bad experience, and always feel like I am a well respected customer. I'm recognized on sight, when I pull into the service area. On this visit they took care of two recall notices of which I was not aware. I doubt that I could find a cheaper place to service my car, and certainly without the access to it's history and possible recalls.