Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1708 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.5384631/5Overall Rating 4.5384631/5Overall Rating 4.5384631/5Overall Rating 4.5384631/5rating 4.5384631
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
94% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


SB
Sandy B.
Loma Linda, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Fast, friendly service
Service department personnel are always very friendly and efficient.
Kris C., Service Manager from Hyundai Inland Empire responded on 03/11/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


DL
Douglas L.
Yucaipa, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Fast friendly service
Service writer was aware I had worked all night and got me out quickly with a terrific attitude.
Kris C., Service Manager from Hyundai Inland Empire responded on 03/11/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


KC
Katie C.
Redlands, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Great service.
My oil change was quick and the service rep communicated with me on each step of the process. I always have a great experience here.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/28/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


DD
Dan D.
Calimesa, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
IMPROVEMENTS
ONLY PROBLEM WAS QUOTED $180 FOR MTY 15000 SERVICE
WHEN I GOT TO THE DEALER THE ACTUAL PRICE WAS $260
I TOLD THE SERVICE MANAGER KRIS AND HE GAVE ME A $20 DISCOUNT
AND THERE IS NO SHUTTLE SERVICE ON WEEK ENDS

FM
Frederick M.
Cherry Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Always a great experience at this dealership
Consistent professional service.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/28/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


MH
Mildred H.
Colton, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Professional
Redlands Hyundai dealership is top notch. Their salespeople and the folks in service are informative, friendly and caring.......& the free car washes aren’t bad either!!!
Kris C., Service Manager from Hyundai Inland Empire responded on 02/28/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


LR
Larry R.
Highland, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Great service thank you!
Well I took my car there on 2/21/19 because I brought in a car that I had purchased for my daughter that was having battery issues.. I was well taken care of.. it was my first experience dealing with a Hyundai Car so all I can say is so far so good.. Especially by the gentleman who was working the desk that day .. can’t remember his name though.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/28/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


KV
Kristelle V.
Redlands, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2019 Category: Service
Lack of communication
The service team needs to communicate any changes that will cause an increase to cost to the customer before the service is done.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Kristelle, Thank you so much for talking to me and letting me explain what we have changed. Going to attach a rescore for Scott if you feel we have taken care of your concern.

Kris Cranfill
Service Manager
909-643-2013


WH
William H.
San Bernardino, CA
2001 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Repairs on my car.
Everyone has a great attitude. Matthew is always helpful. Good job.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/28/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


NZ
Nancy Z.
Highland, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019 Category: Service
Servicing my car
They are always so courteous and prompt and honest. I feel they have a lot of integrity and that is very important first and foremost
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


AM
Anne M.
San Bernardino, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Maintenance
Courtesy
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


KT
Kenneth T.
Loma Linda, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Tracked down the problem.
Scott at the service department made a careful examination of the facts and the situation and provided a sound resolution. Great work Scott.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
San Bernardino, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Mantaince
Great job
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


MS
Michael S.
Redlands, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
18,000 mile service
I was very pleased with my service. It’s easy to schedule an appointment and I think the technicians are thorough.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


Verified Customer
Yucaipa, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Hyundai service
no comment
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


JP
John P.
Redlands, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Service Great
Great Staff
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


JY
Jonathan Y.
Yucaipa, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Excellent customer service
The dealer was patient with me And strived to make sure that I was happy and satisfied with everything. They were working to help me get my services and gps working. Definitely would recommend this place.
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013


EM
Ernie M.
Loma Linda, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Overall good
Even though the new door handle color is slightly off, it works so I'm happy for that.

VM
Valeetah M.
Riverside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Always get good service
Friendly staff and work was done on time.

HB
Hooman B.
Redlands, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Customer service
Very pleasant and professional
Kris C., Service Manager from Hyundai Inland Empire responded on 02/25/2019

Thank you for the great review.

Kris Cranfill
Service Manager
909-643-2013