Hyundai Of Albany

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541-967-9105
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(36 Reviews)
5 star
71%
4 star
19%
3 star
3%
2 star
2%
1 star
3%

ReScore Reviewsā„¢ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
89% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews

RM
Ronald M.
Albany, OR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021 Category: Service
Hyundai of Albany great palce to do business
Friendly, professional and helpful staff. Buying and servicing vehicle best I've ever experienced. Both cars are Hyundai.
Recommended
RD
Robin D.
Albany, OR
2019 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021 Category: Service
Very helpful
They got me scheduled for my cars check up right away and when it was convenient for me Great JobšŸ˜Š
Recommended
JZ
JAKE R Z. from Hyundai Of Albany responded on 01/22/2021

Thank you for taking the time to grade us on your service Robin. We appreciate your business.

WF
William F.
Salem, OR
2020 Hyundai Kona Ev
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2020 Category: Service
Well execute recall "repair."
Friendly staff and completing the "repair" in predicted time.
Recommended
JZ
JAKE R Z. from Hyundai Of Albany responded on 12/30/2020

Thanbk you for your service business with us here at Hyundai of Albany. We value you as our client and hope to see you again in the future.

TS
Theodore S.
Lebanon, OR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020 Category: Service
Better than average service.
No problem scheduling my appointment online. They honored the coupon I had for a discount on my service. Wait time was appropriate. I will use their facility again.
Recommended
SB
SAMUEL T B. from Hyundai Of Albany responded on 11/12/2020

Thank you for your business Theodore, we look forward to seeing you on your next visit.Ā 

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
Verified Customer
Albany, OR
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Oil Change
Service was speedy and workers were friendly!!!
Recommended
SAMUEL T B. from Hyundai Of Albany responded on 09/28/2020

Hello... thank you for the great review. We look forward to seeing you on your next visit!

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
AA
Alan A.
Eugene, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020 Category: Service
Very professional customer service
Great communication and always answered every question. After the techs determined the problem would require time to resolve due to the factory engineer wanting to see the problem. I was called and given a loaner car until the repair was completed. Leah in the service department is efficient, knowledgeable, communicates very well and completely understands customer service.
Recommended
SB
SAMUEL T B. from Hyundai Of Albany responded on 08/21/2020

Hello Alan, I am so glad my team took great care of you and your vehicle. Thank you for your business and we look forward to seeing you on your next visit.Ā 

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
Verified Customer
Philomath, OR
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2020 Category: Service
Very helpful
I had a good time while I was there buying my new car key.
Recommended
SAMUEL T B. from Hyundai Of Albany responded on 07/24/2020

Thank you for the review!! We appreciate your business.

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
JF
Jon F.
Albany, OR
2006 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020 Category: Service
Friendly and on time.
My car was in and out on time. Informative breakdown of things to keep an eye on. No pressure!
Awesome
Recommended
SB
SAMUEL T B. from Hyundai Of Albany responded on 07/20/2020

Thank you for the great review John!!!

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
Verified Customer
Lebanon, OR
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020 Category: Service
Friendly service
They have good, thorough service. The wait time was a little longer than they originally told me, but overall a good experience
Recommended
SAMUEL T B. from Hyundai Of Albany responded on 07/09/2020

Hello, Thank you for the review. We look forward to seeing you on your next visit and will work on that wait time.

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
MC
Michael C.
Albany, OR
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great Service
They did exactly what I asked for the agreed upon price. Can't ask for any better service than that.
Recommended
SB
SAMUEL T B. from Hyundai Of Albany responded on 06/30/2020

Hello Michael, We appreciate the great review and look forward to seeing you on your next visit.Ā 

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
Verified Customer
Albany, OR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Service
Great service, great people
Service was easy, and the communication from Jeff was great.
Recommended
SAMUEL T B. from Hyundai Of Albany responded on 06/17/2020

Hello, Thank you for the review! We appreciate your business.

Sam Barnard
Service & Parts Director
Albany CDJR/Hyundai
541-967-9105
MM
Melissa M.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/20/2020
Awful
Replying to above review......

Thatā€™s odd because the very next day after we took it you your shop, we took it to Salem Hyundai and there was no ā€œcheck engineā€ light on, same symptoms, but they actually LISTENED to my concerns and actually drove it to diagnose the problem and fixed it. If your shop would have drove the car and heard the noise they would have been able to fix it, instead they ONLY relied on a ā€œcodeā€ what kind of mechanics do you employ?

Also, your shop claimed they fixed the recall issue, But never actually fixed it, Now I have to go to Salem again to fix the recall issue. I will never do business with you ever again. Good luck!
JZ
JAKE R Z. from Hyundai Of Albany responded on 04/21/2020

Once again Melissa, I am deeply sorry for your expierence. I have talked to my team and let them no that there are no excuses and we have to get better. I appreciate you voicing this to me so we can make the proper adjustments to assure this never happens again.

MM
Melissia M.
Albany, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/20/2020 Category: Service
They suck
The didnā€™t fix my problem, went I Got back my car still have the same problem!!
JZ
JAKE R Z. from Hyundai Of Albany responded on 04/20/2020

Hi Melissa,

I am deeply sorry to hear about your expierence with our service department. My name is Jake Zilverberg, I am the General manager here at Hyundai of Albany. I took a deeper look into the reapir order and saw that the technician was not abe to read the code your were refering to. We obviously want to take great crae of each client, but if we hook our scan tool up to the vehicle and it doesnt produce the code, there is nothing we can do. What were the symptoms of your vehicle at the time?

JM
Jill M.
Albany, OR
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020 Category: Service
Friendly, fast service.
Had a small emergency and the parts and service department at Hyundai of Albany really went above and beyond to get me back on the road and kept my weekend from being ruined.
Recommended
JZ
JAKE R Z. from Hyundai Of Albany responded on 03/09/2020

Hi Jill,

Thank you for the great survey. We were happy to help you so you could get back on the road.

CB
Carol B.
Albany, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020 Category: Service
Great car, great service!
We love our Tucson sport. Our Santa Fe is almost 16 yrs old and still runs great! Service here in our town has always been terrific!
Recommended
JZ
JAKE R Z. from Hyundai Of Albany responded on 03/09/2020

Carol,

Thank you for the positive feedback on your recent service visit. We look forward to serving you in the near future.

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