ReScore Reviews™ (27)
It was great speaking with you this afternoon, again I do apologize about the wait and unfortunately I wasn't aware of the issues that day where I could intervene. Please let me know any way I can help you in the future. Thanks again for being a loyal customer.
Thanks for your info
Hyundai of Anderson
I would first like to apologize for our error during your service visit. I have spoken with the service advisor and he confirmed what you mentioned. He did say that he had spoken with you but that the appointment wasn't amended to show the need for a tire repair. He also confirmed that it was not mentioned at the time of check-in and that he in fact did not remember to put it on the repair order. Our standard inspection procedure includes checking and setting the tire pressures. The tire pressures were above specification and the tire warning light was not on at the time of the visit so the technician did not inspect for any nails because the tire pressures appeared ok.
I don't say that to excuse what happened because I take your concerns very seriously. There was definitely a breakdown in communication and I sincerely apologize for that. We have taken steps to improve the appointment making and check-in processes to try to prevent these issues from occuring again.
We do want our customers to be treated like family and we want to address and remedy any errors that we make in the process.
I would love to speak with you about this and see what steps that we could take to remedy this situation for you.
Please give me a call or email me at email@example.com.
Thank you so much for taking the time to speak with me and for giving me the opportunity to rectify the situation. I look forward to serving you again in the future and if you should need anything please do not hesitate to give me a call.All my best,
Thank you for taking the time to give us your feedback on your recent service experience. I apologize that it took so long for your service. I have addressed the issue with the service personnel and have taken steps to ensure that this doesn't happen again in the future.
Thank you for servicing with us and I will do my best to ensure that your next service visit exceeds your expectations.
864-642-0901 ext. 215
Thank you for taking survey, will look further into your comments
Thank you taking our survey, will contact you about charges
Thank you for the comments, Our synthetic oil has always in the past been 12.99 a qt, ...however due to recent supply changes we can now sell for 9.99 a qt. only Mobil 1 brand is higher..Please specify you want full synthetic next oil change and you will be happy with our service and the pricing..
Thank you for taking our survey, I will look into your last service repair concerns
Thank you for the good score I would like to speak with more about how we can earn a 5 star rating.
Thank you for your comments, I will investigate the situation and would like to contact you to discuss.
Thank you for your comments and sorry for the situation, I would like to hear more about your experience and will contact you.
Thank you for your comments, I will look into this when I get in Friday and contact you
THANK YOU FOR THE COMMENTS, i AM LOOKING INTO THE SITUATION AND WILL BE CONTACTING YOU.
Thank you for speaking with me, I hope you are completly satisfied with the results and wil return to service your vehicle with us and hopefully score 5 stars.
My apologies for the extenderd wait during your visit. After speaking with you, I believe we have come to an agreement of how to achieve a 5 star rating from your household. We do appreciate your feedback and your continued business!