Hyundai of Brenham

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979-830-1000
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(287 Reviews)
5 star
76%
4 star
12%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
93% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews

DH
Dorothy H.
Brenham, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020 Category: Service
Speed of service, courteous& respectful attitude of all employees.
I have done business with this dealer for many years. They have always provided for my needs. I feel they care about me as a customer.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 02/17/2020

We appreciate your business and look forward to assisting you with any future service needs you may have. 

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

WW
William W.
Washington, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Great people!
Everyone here is nice and Friendly. Even when they are busy they always say hi and good morning. Just a nice place to do business!
Recommended
RICHARD L H. from Hyundai of Brenham responded on 02/05/2020

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

JM
Joann M.
Brenham, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Good service
Friendly, knowledgeable, good service
Recommended
RICHARD L H. from Hyundai of Brenham responded on 01/28/2020

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Bellville, TX
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020 Category: Service
Great Service
I love dealing with Sam Brenham Hyundai service Dept
Recommended
RICHARD L H. from Hyundai of Brenham responded on 01/15/2020

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2018 Hyundai Accent
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2020 Category: Service
They don’t take responsibility
If you have a Hyundai and have a special key to take off the nuts from your tires, beware, if they brake a nut, they will try to replace them with just ordinary nuts instead of replacing them with original ones that came with the car. It took me a couple visits of insisting that I wanted them to replace their mistake of breaking my nut off one of my tires. They did not want to spend the money to replace. They told me there was no difference. I told him I did not care, I brought my car in with the original locked nuts and I wanted them to fix what they had broken. Not an experience I want to encounter again with anyone.
Sincerely,
A young, female, Brenham student.
RICHARD L H. from Hyundai of Brenham responded on 01/10/2020

I am sorry to hear your service did not go as planned. I am glad they were able to get your wheel locks replaced. Wheel locks are an add on accessory that were not installed from the factory but were done before you purchased the vehicle by the selling dealership. Either way, we stand behind our work and will repair any damage we may have caused to your vehicle. I hope all has been taken care of and if not, please feel free to contact me directly so we can resolve this issue for you.

Richard Hallman
Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020 Category: Service
The guy who checks me in Chris have a caring attitude No matter how busy he takes that extra time to make sure one is taken care of...
I went right before Christmas so some things didn't go as well.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 01/03/2020

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

JL
Janis L.
Brenham, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020 Category: Service
Quick Service
Friendly and fast service
Recommended
RICHARD L H. from Hyundai of Brenham responded on 01/03/2020

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Sealy, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2019 Category: Service
Did not have a service department
This Hyundai place did not have a service department you had to go to the ford dealership to get service they they don’t for know one to do a service then send you to the quick lane there back up.
RICHARD L H. from Hyundai of Brenham responded on 12/20/2019

I apologize for the confusion on where to take your vehicle for service. We do have a service department that is located in a separate building from the sales department. We also have a quick service lane that is located at our Quick Lane facility.  I would like a chance to go over all of your concerns you stated in your survey. If you can contact me at your earliest convenience I would greatly appreciate it.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

AS
Alice S.
Brenham, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2019 Category: Service
Good service
It was really good
RICHARD L H. from Hyundai of Brenham responded on 12/16/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer
Brenham, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019 Category: Service
Recall issue
Handled quickly and professionally.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 12/16/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

JH
Jay H.
Brenham, TX
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019 Category: Service
Easy, Friendly,affordable
I love Hyundai of Brenham. Their staff are professional and friendly. They know their product and offer it at fair prices with a buch of upselling gimmicks. I have bought 5 vehicles from them and will buy many more over the years.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 12/12/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

SN
Sam N.
Willis, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019 Category: Service
Best service center
They addressed every issue and a couple concerns. Filed the oil spot on ( every other dealer over filled the oil and then acted to busy to drain the excess).

Only thing I didn't care for, topping off the coolant with only water and not a mix.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 12/11/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

CC
Cindy C.
Jersey Village, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019 Category: Service
Excellent Service
Very friendly, welcoming , honest and down home.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 12/06/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

TB
Thomas B.
Brenham, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019 Category: Service
Service
Excellent
Recommended
RICHARD L H. from Hyundai of Brenham responded on 12/02/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

SH
Shirley H.
Brenham, TX
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019 Category: Service
Sonata Service
The staff is always courteous and get my Sonata in & out in a timely manner.
Recommended
RICHARD L H. from Hyundai of Brenham responded on 12/02/2019

We appreciate your business and look forward to assisting you with any future service needs you may have.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

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