Hyundai of Brenham


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

93 Reviews

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979-830-1000
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5 star
71%
4 star
16%
3 star
5%
2 star
1%
1 star
4%
92% Would Recommend
Latest Review 5 days ago
John M. on 10/18/2017
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"great service"
Service advisor was clearly spoken and very helpful
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 03:37 PM
Richard H. at Hyundai of Brenham responded on 10/19/2017

We thank you for your business and look forward to assisting you with any future service needs.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

SHARON J. on 10/12/2017
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"Service"
Easy to get to and drop off vehicle. Great about scheduling time that is convenient to my schedule.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/12/2017 07:53 PM
Richard H. at Hyundai of Brenham responded on 10/13/2017

We thank you for your busines and look forward to helping you with any of your future service needs.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer on 10/10/2017
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"Mi"
Quick
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:24 PM
Richard H. at Hyundai of Brenham responded on 10/11/2017

Thank you for your business. We look forward to helping with any of your future service needs.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Marita M. on 10/09/2017
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"The employees are very courteous and knowledgeable"
Service was done in a timely manner.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:56 PM
Richard H. at Hyundai of Brenham responded on 10/11/2017

Thank you for your business. We look forward to helping you with any of your future service needs.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Verified Customer on 09/28/2017
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"Great"
Great
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/28/2017 03:29 PM
Allen P. on 09/28/2017
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"Great Service"
The service is always great and the staff is very friendly and helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/28/2017 02:26 PM
JOSEPHINE B. on 09/13/2017
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"Five Star Service"
Top notch in every category -- service, surroundings, personnel.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/13/2017 10:59 AM
Verified Customer on 09/09/2017
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"Timely Service"
Great job!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/04/2017
Service Type: Maintenance
Review Created: 09/09/2017 07:40 AM
Verified Customer on 08/25/2017
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"Repairs, etc"
Everything fixed in a timely manner
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/25/2017 04:58 AM
Joseph W. on 08/15/2017
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"Piece of Cake"
Called service department and gave description of the "problem". Appointment was made. Showed for appointment and left my vehicle with them. Within 3 hours I was informed the problem was identified and fixed. The problem was under warranty in my 6 year old vehicle, hurrah!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 03:00 PM
Shirley H. on 08/13/2017
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"Consistent, reliable service"
I use QuickLane for my routine maintenance vehicle needs. I appreciate that they "check over" the car, even when I am in for an oil change only.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/13/2017 02:51 PM
Verified Customer on 08/12/2017
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"2012 Hyundai "
On her way back to school my daughters engine locked up. Stephanie got everything approved under warranty and Tyler got everything repaired like new. Much appreciated.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/12/2017 07:04 AM
PHIL B. on 08/02/2017
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"Oil change 0ver an hour."
Perhaps it was the day or the time I arrived, but to wait for well over an hour for an oil change is not good service. Even a very busy fast oil change place with hoards of people never took more than 30 minutes. I will be back but only because my vehicle is under warranty.
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/02/2017 10:54 AM
LOIS C. on 08/02/2017
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"Easy access and fast service"
Yes, already have done so
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 08/02/2017 05:23 AM
Verified Customer on 07/30/2017
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"very attentive service representative"
Had very helpful and good service rep, that allowed me to reschedule my needed part due to my medical procedures.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 07/19/2017
Service Type: Repair
Review Created: 07/30/2017 06:01 PM
Brenda L. on 07/29/2017
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"Piss Poor service dept. Too many chiefs and not enough Indians"
See the first of this review where I posted my comments
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/29/2017 02:59 PM
Richard H. at Hyundai of Brenham responded on 07/31/2017

I would like to apologize for the lack of communication and the length of time your vehicle was in our shop. I remember road testing with you and we were unable to duplicate your a/c concern and we made the decision to keep the car a few extra days to attempt to duplicate the concern. I would like to help you in getting your vehicle repaired. Please feel free to call me if there is anything we can do to help this situation.

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Sharon E. on 07/17/2017
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"Poor communication"
Recently my car was in for a alternator issue. One day prior I purchase a new battery. After four days of no communication I called and was advised they had ordered the parts to fix the alternator. Never asked about the battery. When I picked up the car and reviewed the list of work done it stated new battery. When I asked why they would replace a batterry that was a day old with a new one. Of course 3 year vs my 5 year warreny. They told me the battery was no good. I asked for it back. They refused! I have since filled a complaint with hyandai. If my battery was failed I should have been contacted and I could have returned it under warrenty rather than the dealership stealing my battery.
Service Date: 06/19/2017
Service Type:
Review Created: 07/17/2017 10:07 AM
Richard H. at Hyundai of Brenham responded on 07/17/2017

Mrs. Elliot,
I want to apologize for the lack of communication and the misunderstanding that the battery was replaced. After consulting with the service advisor and the technician, I found that the battery was not replaced on your vehicle. In the comments on the repair order, the comments state (Battery light keeps coming on. Replaced Battery). The comment Replaced battery was a note to the technician letting him know the battery was already replaced. I am sorry for the misunderstanding, but the battery that you purchased is actually the battery that is still in your vehicle. Again I am sorry for the misunderstanding and hope that you will consider us in the future for your service needs. If you have any questions, please feel free to contact me at 979-277-7540.
Thank you,

Richard Hallman

Service Manager

Hyundai of Brenham

979-830-1000
service@hyundaibrenham.com

Barbara S. on 07/16/2017
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"Ferls like home"
Always fast friendly service. They treat you like family and it feels like home.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/16/2017 04:22 AM
Jeffrey L. on 07/03/2017
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"Efficiency "
Timely service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/03/2017 06:01 PM
Verified Customer on 06/30/2017
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"Great warranty repair!"
Did a great job in an almost entire engine replacement. Tyler and Stephanie are great!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/30/2017 08:27 PM
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