Hyundai of Cookeville


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

568 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5rating 4.9411765
Original
Overall Rating 2.05882/5Overall Rating 2.05882/5rating 2.05882rating 2.05882rating 2.05882
96% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Cynthia Z. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
They always get us in quick & efficient!
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 04:40 PM
Verified Customer on 10/17/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courteous but not the most knowledgeable "
People are courteous and communicate well, but some of them don't seem to know what they are doing. I don't know if it is just luck or what.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 01:07 PM
Karen B. on 10/17/2017
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"Recall notice"
Got a recall on hood latch. Brought in my Santa Fe and wasn’t there even 5 minutes when Jeremiah changed it out and I was on my way. Always quick and friendly service.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 01:06 PM
Timothy M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service. oil change"
good Service, The only thing is that the car wasn't washed as promised when I purchased the car. I don't know if it was just an oversight or what. Everyone is friendly at the dealership.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:22 PM
Danny H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very fast effiecient service"
I was in and out in a very short time,the staff were friendly and curteous
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 03:58 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 10/14/2017

Thank you for taking the time to review us. We appreciate your feedback and the kind comments. We look forward to serving you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Karen Y. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly,helpful"
I love getting any service done at the Cookeville Tn Hyndai Dealer. Awesome people who work there.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:09 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 10/14/2017

Thank you! We appreciate you sharing your feedback and look forward to serving you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Emily S. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly service"
Jeremiah, Jeff and the entire service and parts departments at Hyundai of Cookeville are always super friendly. I was in for an oil change and a safety recall. I was in and out within 45 minutes. Love this place!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/11/2017 02:21 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 10/14/2017

Thank you for your feedback. We appreciate the comments and look forward to serving you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Kenneth W. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
My problem was taken care of in about 10 min.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/11/2017 12:18 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 10/14/2017

Thank you for your feedback and the comments. We appreciate your patronage and look forward to working with you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai of cookeville"
Great place to buy a car. Friendly and helpful staff
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 02:13 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 10/14/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your feedback and look forward to working with you.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
JESSE S. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service great crew "
work always done on and a very professional crew
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 07:24 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/12/2017

Thank you for making the time to fill out the survey and the kind words!. We appreciate the opportunity to have you as a customer.

John B. on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Expensive "
Costly first oil Change
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:19 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/12/2017

Thanks for making the time to fill out the survey. We appreciate your patronage.

Michael M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
I have not had a bad experience. I have my car serviced there regularly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:12 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/12/2017

Thanks for making the time to fill out the survey. We appreciate your patronage.

JOHN A. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Serviced for a recall"
Pleasant surroundings, service compleated in timely matter, very friendly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/10/2017 10:42 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/12/2017

Thank you for making the time to fill out the survey and the kind words!. We appreciate the opportunity to have you as a customer.

S. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa fe"
Always on time
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 08:22 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/12/2017

Thank you for making the time to fill out the survey and the kind words!. We appreciate the opportunity to have you as a customer.

Sue W. on 10/09/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"owner"
Promp, courteous
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 03:54 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/09/2017

Thanks for making the time to fill out the survey. We appreciate your patronage.

Willard R. on 10/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, commiunicates well"
Will
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/07/2017 10:55 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/09/2017

Thanks for making the time to fill out the survey. We appreciate your patronage.

Jimmy G. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
They was able to get my car in for oil change without an appt and without a hassle. Always friendly and ready to help.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/07/2017 09:44 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/09/2017

Thanks for making the time to fill out the survey & the kind words. We appreciate your patronage.

Tina G. on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service, but......"
Service was quick, people were very friendly and helpful. Service dept. did not try to upsell anything, which is refreshing. My only problem is, I live 35 miles away, and the dealership raised their prices by $5 per oil change since I bought my car. It is now not really economically feasible to bring it in for routine maintenance vs. letting my husband do it. I may still let them do the bigger things like servicing the transmission.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/06/2017 07:12 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/09/2017

Thank you for making the time to fill out the survey and sharing your experience. Your survey will be shared with our management team.

James V. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
While my car was being service I got to talk to David Holloway who show me the new 2018 cars like the new sonata. David Holloway knows his cars and show me all the new 2018 and 2017 and the deals I could received.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 04:31 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/09/2017

Thanks for choosing Hyundai of Cookeville. We appreciate the kind words!

Philip L. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly "
Great service department.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/04/2017 05:47 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 10/09/2017

Thanks for the kind words & choosing Hyundai of Cookeville !

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