ReScore Reviews™ (19)
Thank you for sharing your concerns and would be happy to address them again for you.
1. "the check engine light was the same code that was pushed over like it never came on the first time. If the would have took the time to actually look at the problem instead of resetting the transmission and computer . it may have been fixed the first time" "
On your first visit on February 9th we were not able to duplicate your concern and the check engine light had gone off by the time the vehicle was brought. We did check for diagnostic trouble codes at that time and there were history codes but the vehicle was not displaying any issues at that time which makes it very difficult to diagnose. Just because a vehicle had a check engine light on at one point does not mean that we can tell exactly what the issues is or what was causing it. Every diagnostic trouble code has multiple possibilities to what could be root problem. This is why it is necessary for us to be able to verify and duplicate the concern because if the issue is not occurring presently then where the problem actually lies may pass diagnosis at that time.
The technician did check for any applicable technical service bulletins or software updates that could have been related to concern and there were none. This is why we brought up the possibility of the after-market floor mat get stuck on a pedal and causing an intermittent concern.
2. "On March 1st, I contacted them again with same problem only happening more often. What should take you 5 minute drive quickly turned into a 20 minute drive because the car wouldn't go due to the hesitation in power. They couldn't get the car in until March 6th" and "Having hesitation in power making the car undriveable for 5 days is a little much. I believe a rental should have been offered sooner. I also believe they could have worked a undriveable vehicle in sooner."
March the first was a Thursday and at that time we were booked out for mechanical repair/diagnosis until the 6th which was Tuesday. We try to work in vehicles that are not operational as soon as possible but at that time there were vehicles in the shop that were also disabled that had been here waiting for repairs to completed and I do not think it would have been fair to push one of them aside to work another vehicle in as they had already been here waiting for repairs to be completed. This is also the reason that I did not have any loaner vehicles available. It is uncommon for us to be this far out on mechanical repair/diagnosis but this is the situation we were in at that time.
3. "We asked for a rental on March 1st because of the problem being so bad. We was told that they didn't have one and when one came available they would call. Of course, we never received a call until the car service appointment day. We was finally told to come get a rental because ours wouldn't be fixed for a few days. "
We do not have rental vehicles. We do however offer loaner vehicles in situations like this. Hyundai does not cover a rental vehicle as part of the warranty for warrantable repairs and will not pay for a rental while a vehicle is waiting to be worked into the shop for diagnosis or repair. We as a dealer have a very small number of vehicles that we loan out as a goodwill gesture on our part but if they are all loaned out then simply don't have any available. I did not give you call because a vehicle never came back in to be available to loan out. We had a couple vehicles come back in between Monday night and Tuesday morning from the other vehicle that had repairs completed that I mentioned earlier. This is why I was able to offer a loaner vehicle on the day I had set up for you to have the vehicle diagnosed.
I know that it is inconvenient to have an issue with your vehicle that makes it inoperable and that is why people buy new cars so that they will not have to deal with things like this. We try to be as accommodating as we can for our customers but the circumstances did not allow us to be helpful as we could have been if some things were different. I realize this and hope that you do as well.
I hope that this addressed your concerns to your satisfaction. I want to be be clear that i am not trying to confrontational in any way. These reviews are public and customers go here to check our reputation so I want to have all the details posted here with my response to your review.
If you have any other concerns please feel free to contact me. All my information including my personal cell phone number are listed below.
Office 931.520.7200 ext. 4755