Hyundai of Cool Springs


Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1349 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.1538462/5Overall Rating 4.1538462/5Overall Rating 4.1538462/5Overall Rating 4.1538462/5rating 4.1538462
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Richard B. on 10/21/2017
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"Nice people"
Car returned ahead of schedule and clean
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:51 PM
TIMOTHY T. on 10/21/2017
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"Excellent staff"
Always great service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:11 AM
Collette P. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Worth the drive"
Thorough and timely as always! I go out of my way to go to this specific dealership because they always take such great care of me.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/21/2017 08:47 AM
CHERON W. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very willing to accommodate "
I live quite a distance from the dealership and they worked my car in even though they were very busy
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/21/2017 03:53 AM
Verified Customer on 10/20/2017
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"Routine car maintenance"
Good as usual
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 09:04 PM
Anthony B. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very comfortable waiting room."
Customer service was great, they did not take up too much of my time. They were also very friendly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 11:56 AM
Tim O. at Hyundai of Cool Springs responded on 10/19/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service "
Service was good. They checked other stuff and cleaned the car as well
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/18/2017 07:39 PM
Tim O. at Hyundai of Cool Springs responded on 10/19/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good service."
Overall very good service. The only thing, I booked online and checked service needed. When arriving they did not seem to have a record of what I had requested. Not a problem but why book online if not being utilized.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/18/2017 12:23 PM
Tim O. at Hyundai of Cool Springs responded on 10/18/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Daniel A. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean waiting area and very timely service."
I dropped off my 2015 Tucson for a.c. service and was told it would be 1.5 to 2 hours. Service was a whole lot faster then the estimated time which was great.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 05:55 PM
Tim O. at Hyundai of Cool Springs responded on 10/18/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Pershing S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Excellence"
Scheduled maintenance for a Saturday morning at 7:30. All inspections, tires rotations, and routine maintenance performed while I waited, and the service rep explained what had been done, all in under an hour and under $50. Can't ask for more.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:35 PM
Tim O. at Hyundai of Cool Springs responded on 10/17/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Service"
Front end had a clicking noise, and I thought it was low on Steering fluid; however, this car has an electric motor. So the car was brought in and there was a steering column issue, that was fixed under the warranty
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/16/2017 08:46 AM
Tim O. at Hyundai of Cool Springs responded on 10/16/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Stacey M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service. They always explain things so iunderstand them and understand what needs to happen to my car."
Always come here. And they always take care of me.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:09 PM
Tim O. at Hyundai of Cool Springs responded on 10/14/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The People at Hyundai of Cool Springs are REALLY NICE!"
I think that these days, encountering a genuinely kind person is more than ever, appreciated!
Every single person I dealt with while my car was in for a service recall could not have been nicer and friendly. Thank you!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 03:46 PM
Tim O. at Hyundai of Cool Springs responded on 10/14/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good explanations of issues. Nice waiting room. Rental car appreciated."
I appreciate the willingness to reduce costs if the customer feels the lack of work that could have been done on a previous visit seems to have led to more urgent and costly work.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:02 PM
Tim O. at Hyundai of Cool Springs responded on 10/13/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

Richard G. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time"
The car was ready on schedule and the people were great.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 10:47 AM
Tim O. at Hyundai of Cool Springs responded on 10/13/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

Verified Customer on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service."
Had a difficult time getting a hold of service dept. to pick up my car, kept getting the answering machine. Took well over an hour to get in contact with.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/11/2017 03:47 PM
Tim O. at Hyundai of Cool Springs responded on 10/12/2017

Sorry about the delay on being able to contact us.We are working to improve our response time.Thank you for your business

Ronald H. on 10/11/2017
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"Great pace to go!"
We love our Dealership and our Salesman Oscar is always there that we are taken care. Everyone is so helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/11/2017 03:43 PM
Tim O. at Hyundai of Cool Springs responded on 10/12/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

James M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Above and Beyond"
They have gone out of their way to provide service and parts even under last minute situations.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 08:33 AM
Tim O. at Hyundai of Cool Springs responded on 10/11/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

Ismael F. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jacob was GREAT!!! "
This is Rebeca. Jacob had fantastic customer service. He was patient and explained things to me in a manner I could understand - since I don't know much about cars. And even though he had a billion people pulling at him - he still did his best to help me. A++.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 07:37 PM
Tim O. at Hyundai of Cool Springs responded on 10/11/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

Brenda W. on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service was great"
CS was great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/10/2017 03:28 AM
Tim O. at Hyundai of Cool Springs responded on 10/10/2017

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business.

Displaying Review 1 - 20 of 1349 in total