Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2429 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5rating 4.6326547
Original
Overall Rating 2.20408/5Overall Rating 2.20408/5rating 2.20408rating 2.20408rating 2.20408
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


BC
Bob C.
Bowling Green, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Service impeccable
Outstanding service by the crew At Hyundai,
Above and beyond by James and Mikala,
Friendly, effective and efficient !
Great team

Verified Customer
Franklin, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
xx
xx
TIM O. from Hyundai of Cool Springs responded on 08/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


WC
William C.
Nashville, TN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Excellent Service
The staff is always welcoming, suggestive and eager to assist. They do a thorough job.
TIM O. from Hyundai of Cool Springs responded on 08/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


BK
Bonita K.
Franklin, TN
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Friendly helpful staff
Great staff of friendly helpful people. Service department is great.
TIM O. from Hyundai of Cool Springs responded on 08/22/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RA
Robert A.
Brentwood, TN
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Retired sales
Knowledge and compentcy of the those working on the car.
TIM O. from Hyundai of Cool Springs responded on 08/21/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Retired OWNER
DID AS PROMISED
TIM O. from Hyundai of Cool Springs responded on 08/21/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RS
Randy S.
Nashville, TN
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Superb service... as usual!
The gas gauge in my 2016 Hyundai Equus stopped working properly. It would not go to "Full". I spoke to Justin, the service advisor, who made an appointment for me and indicated he was certain the fuel level sending unit sensor had gone bad.

I dropped the car off on the specified day (Monday), and two days later the diagnosis was confirmed, parts ordered, and I received a call from Tim the Service Mgr. with that update. I told him thAT I was in no hurry to get the car back, and that next week would be fine.

Two days later (Friday), I was called that it was ready and picked the car up during their convenient Saturday service schedule.

My wife and I have purchased 4 vehicles here, and family members 2 more, and the reason is the always outstanding customer service at all areas of Hyundai of Cool Springs!
TIM O. from Hyundai of Cool Springs responded on 08/20/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CW
Charles W.
Spring Hill, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2019 Category: Service
No call when service complete, stranded at work, no one answers phone in service only get Voice Mail.
Dropped car off at 745 am for oil change. Got shuttle to work. No calls that service was complete that day and tried to call at 4 and 445pm and only got service voicemail. Call was returned next morning while on way to dealership. Wife had to pick me up at work to get home (30 miles away) and take me back to dealership next morning. Oil change was completed the day I dropped it off at noon.
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

I am sorry about the lack of communication on your last visit. If you could please call me i would like to make it right. Tim O'Leary (615)550-7330


MT
Marina T.
Nashville, TN
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
A
A
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Good Service and friendly
Solved all my issues
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JS
Justin S.
Nashville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Helpful with Great Communication
I’ve been to other Hyundai Dealers in the area and this one is by far the best. Helpful, informative, and great communication to me by service dept.
TIM O. from Hyundai of Cool Springs responded on 08/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DK
David K.
Thompson'S Station, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Good Customer service
Good Customer service
TIM O. from Hyundai of Cool Springs responded on 08/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RE
Ronald E.
Franklin, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Professional and Courteous Service
You and trust their service to be done professionally in a positive environment.
TIM O. from Hyundai of Cool Springs responded on 08/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
See previous remarks about the facility.
Several months ago I received a notice to have the engine inspected for possible internal engine problems. I went to the dealer and after waiting I was told that THE ENGINE WAS OKAY. Subsequently the engine failed while I was in heavy downtown Nashville traffic and I was really stressed until I was able to "limp" into the dealership. We received a warranty engine replacement which took about 3 weeks. Although a rental car was provided, we were seriously inconvenienced.
TIM O. from Hyundai of Cool Springs responded on 08/16/2019

I am sorry that your engine failed after the inspection. The recall we performed was to update the software to help detect engine noise. Thank you for your business.


LB
Laura B.
Lynchburg, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Fast, Friendly service
They always take good care of me, and my Genesis!
TIM O. from Hyundai of Cool Springs responded on 08/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great service
Follow up completed and service scheduled

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
Past experience better
Still waiting for call
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

I am sorry Jordan has not contacted you. He will be calling in the next 15 minutes. Thank you for your business


KP
Kelly P.
Murfreesboro, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Always satisfied
They always treat me like family, I would never go anywhere else.
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RO
Robin O.
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2019 Category: Service
A good service department!
Courteous and knowledgeable staff!
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
good communications, good record of service, clean car
good communications, good record of service, clean car
TIM O. from Hyundai of Cool Springs responded on 08/12/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


TR
Terry R.
Franklin, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2019 Category: Service
Forgotten
Appreciate the follow up with my concern on shuttle service falling short. I woukd like to see what improvements have been made to better this process.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2019 Category: Service
Forgotten
Missed on shuttle service.
TIM O. from Hyundai of Cool Springs responded on 08/10/2019

I am sorry about the miscommunication on your last visit. I will look into the matter and  contact you on Monday. We  value our  customers time . Thank you for your feedback and business.  
Tim O'Leary 
Service manager