ReScore Reviews™ (49)
Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".
Less than 4 months later, with less than 5k miles on the vehicle, its already visiting the service shop for transmission issues. Service staff was kind enough to explain that the issues I was experiencing are "normal erratic shifting for a dual clutch transmission". Sorry, kids, my last vehicle that I drove for several years had a dual clutch transmission. Sure, not a Hyundai, but similar tech one should think. Never have I ever experienced the issues I have with the Hyundai Kona with anything else.
Beyond explaining that my problems were normal, the only actions taken were to reset the codes. Sure, listed as "recalibrating TCM", but why would the TCM require recalibration at less than 5000 miles???
I'm not saying don't get a Hyundai, or even don't get a Hyundai at Cool Springs. Just be aware that the dual clutch transmission may or may not be as reliable or functional as you might hope.
I am sorry that you are having issues at such a low mileage. I would gladly ride with you to make sure what we are feeling and what you are feeling are the same. If the vehicle is acting up that badly hopefully we can duplicate on test drive. Thank you for your business. Tim O'Leary
We have duplicated the concern and have a part ordered to repair the issue.
ISSUE - I visit Hyundai of Cool Springs to request assistance with the jack and hope that warranty coverage will help since this seems to be an issue with the jack itself and not how it was used. They ask to have one of their technicians take a look at it first to see if they can fix it. Take it the back, 30 minutes later they are done and they inform me their technician unjammed it and had to rethread part of the mechanism. I was though I appreciated it was surprised to know that they believed it was stripped, took it upon their own initiative to take it apart and try to repair it without letting me know. In the process, they bent the socket bar (the one you use to crank the jack up or down), bent two of the channel assemblies and generally beat it up to get it apart. They apologized to me and said, "sorry we can't fix it". Jaw drop! I said, "Ooohkay, so now what". They said warranty will not cover and then told me they could sell me a replacement for $278. Are you kidding me?!?!?! I asked about warranty replacement as I gave it to them and they said they'd have to take a look at it first. then return it to me as basically garbage with no real hope of repair and want to charge me over $300 (+ tax) to replace? I was beside myself. the service manager then tells me I can take it up with Hyundai warranty directly. I asked if there was anything else they can do to help and he said, "we just did". I told him it was unfair and that I didn't believe this should be a cost to the customer since it was a mechanical failure under normal use. He just said, "sorry".
Please avoid this place unless you have no other choice!
I wanted to take a moment and respond to your survey. I am the District Parts & Service Manager with Hyundai Motor America that covers the state of Tennessee. When I read your survey about Hyundai not honoring our warranty I inquired further with the management team at Hyundai of Cool Springs. HMA takes our warranty very seriously and we will investigate any accusation of a dealer not honoring to do so.
The information I received was a rock or foreign object damaged your condensor. Unfortunately, this is not a manufacturers defect, just like a rock that cracks a windshield is not a defect so this would not be a warrantable repair. HMA requires dealers send selected parts back, which our technical center inspects to ensure defect, if a component is sent back and our technical center finds the component was damaged, not defective, the dealership is debited back for entire claim of parts and labor. This is a standard procedure for all automotive manufacturers to prevent warranty fraud. I wanted to explain the process because the dealer must disclose their findings or be held accountable for the repair and the dealer does not have the ability to make outside damage into a warranty repair.
As a resident of middle TN myself, with all the construction growth, trucks, and road repairs many people are experiencing more rock chips, paint issues, tire damage & condensor damage which effects all makes and models of vehicles. There is never an easy way to tell a customer that we can not assist but unfortunately we can not warranty components that failed due to external damage/road debris. I certainly understand how frustrating this can be and apologize for any inconvenience and wish you safe travels.
I am sorry that the sales dept kept calling you. I have spoke to the sales dept and made sure that you will no longer get the calls. I want to apologize and offer my assistance if you need anymore help. Thank you for your business and we look forward to working with you in the future. You can contact me at (615)550-7330 ext 2813.
Tim O'Leary Service Manager Hyundai of Cool Springs
I am the District Parts & Service Manager with Hyundai Motor America in Tennessee. I was very concerned after reading your comments and wanted to respond to you personally. I can understand how frustrating this must be for you especially after purchasing a new vehicle. Unfortunately, the repairs were not related to a defect, they were chewed up by a rodent. On your first visit, the dealership paid for the parts and labor to fix your vehicle at their own expense as a courtesy. When your vehicle returned a few days ago, again your vehicle was chewed up by a rodent. The chew marks are clearly seen & the part was destroyed by the rodent. I had the dealership take pictures of the damage which I am glad to send you per your request. Hyundai Motor America takes our warranty very serious and we will not decline a warranty claim unless there is clear evidence of damage. As a local resident of Middle Tennessee myself I can attest that rodent damage is not uncommon. This can happen if a vehicle is parked outside or inside a garage. Rodents seek warmth & food and will chew wiring harnesses, & various parts. Since this has happened two times to your vehicle in a short period of time, I would suggest possible rodent traps near your vehicle before major damage is done. Rodent damage can cost thousands of dollars if they chew up your wiring harness.
If you have any further questions or would like pictures of the rodent damage please let me know and I will be glad to email them to you. I wanted to be sure to explain why your repairs were not warrantable as they were not defective, they were damaged from an outside source.