Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,588 Reviews)

ReScore Reviews™ (60)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
94% Would Recommend
100% Business Response
Latest Review 15 minutes ago

Reviews


KU
Karon U.
Nashville, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Always Great Service!
I had my older Hyundai at the dealership to address a problem. The issue was solved and I received my car at the agreed upon time.

Verified Customer
Mc Minnville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2020 Category: Service
Courteous Service
Courteous service. I appreciate the free shuttle tremendously.

Verified Customer
Brentwood, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
N/A
N/A
TIM O. from Hyundai of Cool Springs responded on 01/27/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HD
Howard D.
La Vergne, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2020 Category: Service
N/A
Little thing, third time tech didn’t replace next oil sticker on window. Will have to use last bill to check mileage on next oil change.
TIM O. from Hyundai of Cool Springs responded on 01/27/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SC
Steven C.
Kingston Springs, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2020 Category: Service
Perfect in every way
We own two Hyundais that have been great cars. Cool Springs Hyundai services them...and they are timely and do great work. We will be back again.
TIM O. from Hyundai of Cool Springs responded on 01/27/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020 Category: Service
Service
Tyrone was very good about my service.
TIM O. from Hyundai of Cool Springs responded on 01/25/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Smyrna, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020 Category: Service
Services
Just wish changing oil was a little faster. Was there for 1 hour 1/2 just for a oil change. But overall was great service
TIM O. from Hyundai of Cool Springs responded on 01/25/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
Great Service
Best service I’ve ever had Great job
TIM O. from Hyundai of Cool Springs responded on 01/24/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MS
Mark S.
Mt. Juliet, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
MARK SALVINO
Service was great
TIM O. from Hyundai of Cool Springs responded on 01/24/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SS
Sandra S.
Knoxville, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2020 Category: Service
Great people but the brand itself is terrible
The experience I had with the 2014 Santa Fe was terrible when the engine decided to due from a manufacturing defect. We broke down 200 miles from home two days before Christmas. The car didn't get to Cool Springs Hyundai until almost 5 pm the day before Christmas Eve, but Tyrone took care of us right away and got us set up with a loaner. It made the whole nightmare we were living a lot less stressful. The communication was ok, would have preferred a couple more calls to plan better when parts arrived, but I knew it would not be quick when it was determined the engine was toast. Very nice, friendly, honest people.

When you read my review, please understand I have nothing but the highest respect and praise for Hyundai of Cool Springs. I absolutely do not think highly at all of the Hyundai brand itself, as the parts center took forever to ship the engine and parts for our car... 24 days in the shop! AND THAT'S NOT THE WORST... three days after I got the car back, the new engine that was just replaced had a leaking valve cover gasket, so the car had to go to the dealer here in Knoxville to get THAT repaired (this was ANOTHER defect, not a mistake by Cool Springs). While I will never purchase a Hyundai ever, the folks here at this dealer are wonderful.
TIM O. from Hyundai of Cool Springs responded on 01/21/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Spring Hill, TN
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020 Category: Service
Oil change
Great service. Was in and out with no issues.
TIM O. from Hyundai of Cool Springs responded on 01/21/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020 Category: Service
Best Hyundai Service Department in this Area
1.) Made appointment brought in...…. check in was fast & polite.
2.) Waiting area clean & comfortable with beverages while waiting.
3.) Services performed was prompt & fast with no surprises (approx. 1 hour wait) & even washed outside
& vacuum inside of car!!!
I would appreciate prices for recommended services for next visits though...…
THANKS
TIM O. from Hyundai of Cool Springs responded on 01/20/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


GS
George S.
Nashville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
Great Customer Service
We dealt with Chris and Tyrone on two separate issues. Both went out of their way to help resolve and fix the issues with my vehicle. Chris went the extra step in resolving a warranty issue with Hyundai. The service was great. Would definitely recommend the service provided by Hyundai of Cool Springs.
TIM O. from Hyundai of Cool Springs responded on 01/20/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
retired
ALWAYS DO WHAT THEY PROMISE
TIM O. from Hyundai of Cool Springs responded on 01/17/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


GW
Gary W.
College Grove, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Palisade with malfunctioning BCW sensor
Brought it in for repair. Was told they would try to have it same day, but they only had one mechanic who knew how to reprogram it, so no promises.
Was ready the next morning, but seems to be working properly now, so no complaints.
TIM O. from Hyundai of Cool Springs responded on 01/17/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business